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January 2024 by Andy Demetriou
Cassidy was rude and lazy. Was not helpful pointing me in the direction of what I needed. When I went to check out, I presented the tag where I listed the per foot price and number of feet I was purchasing. When was asked to input my credit card, I noticed the price was double. I asked why she wasn’t following the tag I supplied, she said Litsey (sp) the manager on duty told her otherwise. Cassidy didn’t ask her manager to double check, or help figure out the discrepancy.. I was forced to go back and take a photo of the price. When I showed her, no comment, no apology.. customer service was poor.
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December 2023 by Brian T.
My favorite hardware store for looking for unique items. The store seems to carry inventory used by the local home builders. The big box stores carry generic inventory which is great if you need a 2" x 4". I was looking for a specific cap screw. They have a super wide selection of screws, nuts, bolts and little hardware pieces you can't find elsewhere. The sales cleck came by to help me out since they have such a wide selection of screws in different materials and colors. She even assembled my bracket with the screws. They have great customer service.
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November 2023 by Paul McFarling
Been shopping here for years. I ride a motorcycle (as was evident by the helmet in my hand). Apparently they think a frequent customer is now a thief and told me to leave my backpack with them. Absolutely not. I don’t patronize establishments that believe I’m going to steal from them. Furthermore If you don’t trust me, with all the security cameras and personnel doing loss prevention to shop. Why on earth would I trust your random employee with the extremely valuable contents of my backpack with zero supervision. Went to Home Depot without issue and got the item cheaper. I prefer to shop local but not at the expense of being treated like a criminal. Won’t be back.
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October 2023 by Gary W.
Stopped in after work today (Sunday...10/15/2023) as Home Depot was no help. First I was happy to see they were open till 6:00 on a Sunday. I walked in and was Greeted by Mark.....I explained about the small screws that I needed......he looked at it and called back for another employee (also named Mark) to meet be back by the aisle with screws, bolts, etc......I met the second Mark there who, within 2 minutes, found exactly what I needed. These two guys were (are) awesome!
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September 2023 by Teresa B
Ace is definitely the place that this girl shops. The other two big chains do not have near the customer service that Ace has. Everyone I’ve ever worked with there has been very helpful, but honestly I try to go Monday, Tuesday or Wednesday. Those are the days that Kris is there. He has unbelievable knowledge and has been a lifesaver for me a couple of times. They are lucky to have him.
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September 2023 by Eric Allen
Had what I needed and helped me find it. I don't mind paying a little extra for personal service. Mr. McAllen and Mr. Steele were both very helpful.
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June 2023 by Shelby Rowley
We really love this place. We go a few times a month and always have a great experience. The employees are awesome and very helpful. And always so kind to our dog Zoe!
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April 2023 by Allison M
I was in such a bind and needed a key programed for my car. Celsi went above and beyond to make sure that the problem was something that she could help me with, and was so kind and through throughout the process. Give this girl a raise! Can't thank her enough.
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March 2023 by Chris
Always excellent customer service here, tons of help available if you want/need it. If you want to talk to a person or need any help at all, go to Ace Hardware instead of the big box stores.If you need a little plumbing part or something similar for your 1970's home, as an example, Ace will more likely have it than Home Depot.
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December 2022 by Ann Smitty
WOW, what great service! This location has a great selection of whatever your hardware needs are & the staff is incredibly knowledgeable & helpful.
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October 2022 by Bunny P
Their employees are always friendly and helpful. Always a good experience. Highly recommend!
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September 2022 by Joe Glatt
Outstanding service. Extremely knowledgeable everytime we have a question.
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September 2022 by Aaron Shilt
Ace hardware staff always takes the time to make sure you find what you need. If they don’t have it, they will almost always tell you where you could find it. Prices are usually much higher than the big box Home Depot’s etc, but you pay for the convenience. If I am in need of a couple small items, ‘Ace is the place’
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September 2022 by Ivan Galindo
Always buy more than I came for and always wanna buy more than that. store is clean staffed well and convenient location.
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August 2022 by Elizabeth Smith
Every time I come to this ACE it is a fantastic experience! There is always someone available to answer questions and point me in the right direction. The staff is extremely helpful and friendly. I never have to waste time walking around the aisles looking for help. It’s worth the trip!
