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January 2024 by Joyce Ritter
Management is inconsiderate of people who try to get cardboard from the trash things can escalate for management of this location will break your mirror off your vehicle over cardboard considering their trash is not locked they should lock their trash
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January 2024 by Jack Crews
I wish I had something good to say but on the night of December 28th I was rushing to get to the post office to ship my items for eBay and did not have the right size boxes so in order to save money like I normally do I went to your trash can as you guys get rid of many size boxes and I was confronted by one of your managers and I get the point trash diving is not allowed but I was going trying reasoning with them and then I guess the head manager for the evening not sure of his name came out and started being belligerent said he was going to call the cops over some cardboard I said go ahead things escalated he pushed my truck door I pushed it back then he proceeded to break my mirror with his fist over some cardboard I would think of stuff escalates like that over your trash I figured you would put a lock on it or at least post signs on the trash cans which there isn't that I could see nor are they locked after I get the police report I will update with the name and I do think he should cover the cost of my mirror and I do not think this qualifies as a helpful hardware folk so next thing I will be doing is contacting Ace hardware corporate as I think they would like to review the video to see how fast things escalated over some cardboard if you want to prove stuff happen the way it did I asked you to please post your video to YouTube to show who's right and who's wrong the ball is in your Park so I'm going to tell as many people as I know my side of the story if they agree with meThey might leave the same review any future review regarding sustainable future that's just another person I told there is no reason why you can't post the video to YouTube thanks and have a great day PS people come and go feedback last a lifetime
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December 2023 by Bruce Peterson
Chase was extremely helpful because he was GENUINE and empathetic.
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November 2023 by Lindsey W.
Tony helped me today & he was awesome. I had never anchored anything into the wall before & had a mishap with my first attempt. Tony patiently showed me around the store & helped me find everything I need. He also gave me great advice & demonstrated how to do everything properly. For someone who is handy but a home improvement rookie, I really appreciated it. I finished my project & couldn't have done it without Tony's fantastic customer service.
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October 2023 by Lindsey Johnston
I cannot say enough good things about this place!!! The employees are so kind and experienced you can go in and if you need help you they are so skilled in their trade it’s like small town service in the city.I needed help with getting my roof rack bolts off and two of the sweetest employees took the time to help me get them out! They used their own tools and I was able to buy the tools I needed to get them back on.I’m from a small town and you can expect this kind of service there but I did not expect to find that here in the city. It was so nice. I wouldn’t have been able to use my roof racks without their help because I didn’t know who could even do that.Thank you so much!
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October 2023 by Samantha Lyon
I wish I could remember the name of the man who helped me, but I owe him a great deal! I went into the store to buy a screwdriver to replace the plates on my car. He saw I didn’t really know what I was doing and changed the plates himself. Great customer service helping the new kid on the block!
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October 2023 by EDM4Evr Young
Joseph helped us 2x this weekend selecting the pieces and tools to fix a pipe under the sink. The total price was even less than $10 on the first trip. Joseph’s help was customer service at its best! He spent the time to explain what we had to do to fix it as we are completely “unhandy”. Thank you for your excellent service!
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October 2023 by Martin
I see why people shop at the big box stores you buy apart from a different Ace hardware and when you go to return it at a different one they tell you know you got to drive 2 hours back to the one you bought it at what a joke I will never shop at an Ace hardware againThis is edited after you guys responded to my review and just to be clear there was no manager that wanted to speak with me and I had the receipt so I am not sure what you are talking about and every Ace hardware I've been to carries the exact same Ace hardware garbage disposal
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August 2023 by A Hart
Ty is the guy who gets things done right!Brandon is my permanent guy. Always helpful with a smile.
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August 2023 by Adrienne Hart
Ty is the guy who gets things done right!Brandon is my permanent guy. Always helpful with a smile.
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July 2023 by Dom Mitchell
Chase was extremely helpful because he was GENUINE and empathetic. Proceeded to go outside in 100° weather(excessive heat warning notification received) to help me mount a 30-day permit pass to my license plate while I'm working out my emissions. My original plan was to buy the tools to do it myself but he offered to save me $20 if I allowed to go to the workshop to grab a ratchet and bolt. He could of just let me purchase to get the sell for the store since he searched high and low to help me find the right tool. Talk about valuable emmployee. PLEASE GIVE THIS MAN A GIFT CARD OR SOMETHING. Thanks, Chase.
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July 2023 by Nicolas Ray
I tried to call In a complaint about an employee and the employee that harassed me for parking in pickup spot 20 minutes before close, said he was not harassing me and he was very condescending by disregarding how I felt during my visit at ace hardware. I didn't see the pickup sign until I pulled in but the guy greeted me with hostility coming in the store. He refused to give me his name but he was a older gentlemen with glasses working 730 Saturday night 6/24. The employee shouldn't bring his personal problems to work.
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May 2023 by Jake Davis
Iam done giving Ace my business. I arrived to exchange two propane tanks. I paid $61.00 at the register, just to be told they won't accept my returns. They had rust on themApparently their new propane exchange company won't accept them.Funny, just a mile down the road is Lowes. They took my exchange, zero issues. Then to top it off, it was $20.00 cheaper!Ace is not the place with more stuff. It used to be. Now it's just an overpriced place, that has lost my forever Business.
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May 2023 by José V.
I was there for about an hour with a key that was not bent. I went home to get it and returned. So to say that your "best" guy couldn't do it because my key was bent is inaccurate and misleading. If the bent key was the problem, why was he unable to do with an undamaged key?Update: Went to Lowe's yesterday with the same key Paul's dude couldn't use. They re-keyed it and I was out the door in 20 minutes. What I really objected to was the attitude I got from a guy that couldn't do the job and couldn't admit it and made me wait two hours.
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May 2023 by Gary Garcia
Your manager Zack stepped up today and helped me out. Please recognize him as a wonderful team member, he went way out of his way to help me today. I will never forget his effort. Bravo!
