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February 2024 by Ashley Mccauley
Love shopping here for all of my pets needs.
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January 2024 by Sara K.
First time grooming my rescue and I was a little nervous. The groomer seemed very nice and my dog took to her so I felt more at ease when I left. I was told the appt would take about 3 hrs, I asked them to give her the works! In about an hour they were calling that she was done. When I got there it seemed like they trimmed her paws a little and shampooed her. No brushing or trimming areas I asked for and don't think they brushed her teeth. When I asked she just gave me the runaround, it looked the same as when I do it myself, which I'll just do now and not waste the money. Lazy work it was disappointing.
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January 2024 by Kenneth Everhardt
The store is clean. The atmosphere is friendly. The vibes definitely are positive. The animals are well taken care of. The grooming department is top notch. The people at this store take time to show the love we all share with our beloved animals.
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January 2024 by Arash Amiri
friendly staff, friendly atmosphere. they have most of the pet products and are usually stocked well.but i picked up expired pet food in the cat section, it was dated for oct 2023 (i went there on jan 2024) i couldnt find a staff member and since i was in a rush i couldnt notify the staff members.
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December 2023 by J. B.
Great variety of pet food choices, good prices, friendly service. Also an attractive loyalty system and grooming services on site, among other things.
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November 2023 by Tommy Wheeler
We left our 2 dogs here for about a week. The place we usually make reservations at forget our reservation and overbooked. This was the only place out of 25 that we called that happened to have a cancelation and was able to get us in at short notice. I had never been to a Petsmart before of this size, and I was impressed by the staff and how clean it was. My wife and I were kinda worried because we're dropping our "babies" off at a strange place and not sure how it was going to go. So with that being said, I was super pleased with everything. The staff there really cared and even sent my wife pictures when we were away. The dogs were happy, clean, and not neurotic when we picked them up. The price was about $150 total more than our usual boarder in Thatcher. To me, you get what you pay for. I didn't need to bathe them afterward and deal with kennel cough. This place was a bit off the normal path for us but next time I need to drive up north, I will be taking them here again.
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November 2023 by Lexi Marvel
About two weeks ago, I adopted Nyx from the AZ humane society, inside pet smart. The process was so smooth and everyone, including the Petsmart employees were extremely nice! I had such a wonderful experience that the next week, I came back and adopted another kitten, Reese! I couldn’t be happier with the decision of choosing to rescue from the humane society. If you’re looking for a new furry friend, please come here! ❤️
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November 2023 by Kat Parks
MY DOG WAS DOUBLE DOSED WITH MEDICATION SEVERAL TIMES!! I also recently found out that my favorite daycare worker (the only one who informs me) has received discrimination based on her disability. The only other worker I know of that ACTUALLY followed protocol was fired for receiving harassment. I have also heard of dogs never receiving water and even DYING here. DO NOT LEAVE YOUR DOG HERE! They are not safe.
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October 2023 by Avery Gage
Do not get your dog groomed by Sarah B. She completely botched our Goldendoodle when she was grooming him. We asked for teddy bear and got raccoon.
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October 2023 by Laurie J.
I like this store as it is a bit smaller so it's easier to run in and get what you need, which is nice if this is one of your regular stops, which it is for me. The employees are always friendly. I also really like that they host the AZ Humane Society Adoption Center.
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October 2023 by Avery G.
Would give this 0 stars if I could. DO NOT GET YOUR DOODLE GROOMED HERE. I religiously brush my golden doodle with professional tools so he does not have to be shaved. It's super high maintenance but it's totally worth it. We brought our dog in yesterday to Sarah B, and she completely botched our dog. She confirmed herself that there were no mats on him, after thoroughly checking him. We asked for a teddy bear cut with shorter ears, hand scissoring on the face and a half inch trim around the body. For some reason she shaved his face, his snout is completely unblended, jagged, and one side has a chunk missing out of it. She shaved down to the skin behind his ears for no reason, and down to the skin on his arm pits for no reason. My baby looks completely messed up. We asked for teddy bear and we got raccoon. Attaching photos of what we asked for, what he looked like going in, and what he looks like now.
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September 2023 by Eric U
Everything was exceptional! Staff was great to work with and educated on the available pets.
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September 2023 by Stephanie M.
Don't believe the hours posted. Even though grooming hours are clearly posted until 9 PM on their website they decide to open and close whenever they choose. I called and sometimes they close at 6:30 or 7 PM. Huge inconvenience when you drive there based off of website hours.
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September 2023 by Kim Mulvin
I adopted a beautiful orange tabby and the AZ Humane Society employees, who partner here, were awesome.
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September 2023 by steph
Hands down the best experience. The staff in the adoptions center and the store were excellent and so awesome. The AZHS staff were caring and made sure the animals were well taken care of. I adopted an older dog today and you can tell he was well cared for. I can't tell you how thankful I am for how the morning went. Great job to Cash and Brandon, thank you guys!
