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January 2024 by Brandon Sisneros
If you read this be careful with discounts from these guys your order will be cancelled and your time will be wasted. You have been warned.
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January 2024 by Art Perez
No one answers the phone! I called 4 stores and only one answered! All I need is a stock check for a shoe, is that some difficult!?
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December 2023 by Andrew Hankins
Came in today wanting to buy something with cash and was asked if i have the 78 cents and was told the dont have any change how the hell dont have any change? Will not be come back to this store very rude guy also who was the casher
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August 2023 by Meranda Marcellais
We bought a pair of shoes there recently and my daughter has a pair of Retro Jordan 4 Military Black. We asked for shoe cleaner that would safely clean them. The cleaner they sold us ruined her shoes by stripping the black off the leather. Staff needs to know what the hell they are selling! Ruining expensive shoes! Plus they don’t answer the phone!!
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July 2023 by Mabel M.
If i could not add a star I wouldn't, but only did cause I had to. They don't deserve any stars. I have a lot to say about this place. I went to the location at the Scottsdale Square Fashion Mall and had a horrible experience. I think the word horrible isn't even the right word. I went to this location to buy a pair of shoes and found the pair I was looking for. I was going to pay for them when the employee told me that the price was actually wrong as they were misplaced. They wasted my time promoting this product to me and didn't even notice they were promoting the wrong price. I asked them to regulate the price they were set to be as they told me from the beginning and they said they could not. I mentioned that it was not my fault that they were misplaced and that they promoted the wrong price and asked them to regulate the price again. They said they couldn't. I understood so I still decided to buy them because they were for my daughter. And then I noticed that a female employee in the register was laughing at me. So I asked her why she was laughing and acted sarcastically and said, "I am? I am laughing?" While another sales associate was also laughing at us. The male employee said, " I could laugh if I want to. I can find it funny and laugh if I want." Is that even so what appropriate to tell a customer? Laughing at customers is appropriate? The worst part is that the manager was there! He didn't even say anything from the fact that they continued to laugh. Worst customer service ever. As consumers, we pay to give these employees a paycheck. And this is the way they treat their customers? Unbelievable! The manager said he was not going to give us the number to cooperate when I asked for it. I had to go to a police officer to get in contact with the security of the mall so that I could receive the information that I asked for. I hope that cooperate will do something about those people. People should not be treated the way they decided to treat myself and my family. SHOULD be me laughing when they lose their jobs for treating their customers poorly.
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July 2023 by Lisa B.
School shopping with 4 kids ranging in ages 4 to 17. The staff was SO helpful & friendly. They were very patient! I really appreciated the customer service. And when I went to pay, I had a little issue ( card wasn't working) and again the cashier was patient and helped me run the card. It finally worked. All the above earn the 5 stars but there's more. I forgot to pick up my shopping bag from another store at the counter while paying & didn't realize it till I got home . Kids were SO upset. I went back to Shoe Palace next morning & they had my bag safe & sound behind the counter. I cannot say enough about the great staff! Thanks!!! Customer for life!!!
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June 2023 by Kylie Coleman
The employees act racist although they are people of color, they look like they don’t want to help you and are just straight up rude. I will never return, I just rather not have shoes then go to this support this rude store.
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April 2023 by Patricia Dominguez
Some of the employees were making fun of my nephew because of his weight. Another employee don't remember his name but he was so nice and respectful to my nephew, only because of him I am giving five stars!
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March 2023 by James H
Without a doubt the worst customer experience in a shoe store ever. I bought them on stockx walking out of the store rather than deal with these people. Buddy with goatee is a joke. Good luck if you shop here.
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March 2023 by Mrs Queen B
very very upset. They gave me one shoe that was on display, which was very dirty as shown in the photo below, and one brand new one tried to call no one answered. Go to Chandler at least you will get what you paid for!
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March 2023 by Ashley Flynn
If you want a store to unlawfully take your money and follow that up with zero customer service, this is the store for you. It has been over nearly two months since I purchased a jacket at the Scottsdale fashion square location. January 3rd to be exact. After leaving the store I found a jacket I preferred at another store and took the $70 one back to Shoe Palace. Made the return and was told the money would be refunded to my account in 5 business days.When the money never showed back up on my account I called the store and was told to contact the customer service 1800 number. After FIVE attempts (being on hold for up to and hour each time) and FIVE emails from me to their “corporate customer service”….. not one phone call or emailed was responded to. I even attached bank statements in the emails. Anyway, I never got my money back for the jacket I returned. I think by dictionary definition that is STEALING.This business clearly doesn’t care about customer service and is fine with theft. Pretty shady if you ask me….
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March 2023 by Golf Deals
Good selection of shoes with staff that will literally mess with you for their own amusement. In fairness to them, they’re clearly super high so amusement is obviously their priority. If you wanna waste your time while high school kids mess with you this is your place.
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January 2023 by Eden M.
Nothing against this location i just hate this entire company. NEVER order online from their website if theres even a sliver of a chance you'll need to return them. Fun fact, you actually can't take online items back to the actual store so i walked around the mall carrying around a pair of crocs for nothing. You have to ship your stuff back to them and they don't send return labels so you also have to pay for shipping (again). When you have an online return, you don't fill out anything online to tell them your items are coming back. You have to print out a sketchy little form and just hope and pray they get it and don't scam you out of your money. Speaking of getting scammed, I still haven't gotten my money back!! I got an email saying to expect it in 3-5 days. I got that email 12 days ago. Literally nothing. Also, if you plan on calling their customer service phone number, also plan on on setting aside some time in your day to do so. I called and was on hold (listening to their god-awful hold music) for 33 minutes!!!! I know theres actually no way they get enough business for me to have to wait that long. Once I receive my MONEYYYY I will happily never support this business again and I will bad mouth it to everyone i know. NEVER SHOP HERE IF YOU WANT GOOD CUSTOMER SERVICE. thanks!!
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June 2022 by Guadalupe Gonzalez
Was surprised to see the selection of shoes absolutely loved it and going back to get those Jordans tomorrow's my day off I can't wait to get them inside Scottsdale Fashion Mall
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April 2022 by Ashers Hyper
I got some Air Jordan’s here and they were real that I totally recommend this if you don’t wanna order sneakers onlineBest place if your aHype beastSneaker head