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October 2023 by Mike R.
This is one of the worst listen to me people the worst stores ever to do business with. I'm a long time sleep number customer purchased five beds, multiple sheet sets, pillows etc. took a brand new customer an 80 year old sister-in-law in she paid $5000 for a bed They did not set it up and could not get it blown up for almost a week left her to sleep on the floor hung up. The phone wouldn't help me store manager Colleen one of the worst people in the world wouldn't return a text message or a call so an 80-year-old woman with suffering without a bed absolutely unbelievable the sales people wouldn't return any calls and the store manager wouldn't either Colleen not a real human being stay away from the store. Stay away from sleep number store, Scottsdale, warning, warning, warning.!!!Brad was our salesman never returned a call, called him on his cell phone never called or spoke a word to us. Just left the old lady to sleep on the ground. No one seems to care of sleep number stay away from this store bread and Colleen are the worst in the business.Did you read the review they apologize and say it's not the kind of service they provide but if you read all the reviews from that location they're all one star majority of them stay away stay away from here
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September 2023 by Douglas B. Jones
There was one very negative aspect of my trip to the Sleep Number store!In order to purchase a new Sleep Number bed for a recently acquired house, I was forced to leave the snug embrace of one of my current Sleep Number beds.Might the company figure out a way to bring the products to me for in-home comparison? I'll bet Sharis DeJaynes, my stellar sleep coach, would be able to figure out how to arrange that!My Sleep Number shopping experience would then be absolutely perfect!
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September 2023 by Patricia Hesselschwerdt
Laura was great to work with made the process easy and fun
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July 2023 by Chris M.
I have reviewed this location (which is horrible) and their half truths, mis-direction, and poor customer service, now i will review the bed. We ordered a Sleep Number bed, found out is was $250 to deliver - ridiculous. We had to wait about a month to have it delivered only to find out we had to pay ANOTHER $50 to have them take away our old box springs. Then i find out that the bed has to be hooked up to my internet, logged with my id to report all my sleep information and movement or else the bed just doesn't work. (and you can't return it for at least 30 days) OK, now i learn that to prevent my bed from recording every bump, i have to turn it off every morning and turn it back on at night to "see how well i slept". I can answer that without the app - horrible! The bed creeks, it moves, it's noisy and will keep you and your spouse up half the night with the noises and inflate/deflate motor. We set the bed, found our settings and after about a week, had to redo them - the bed loses air and your comfort level. We ended up returning the bed before the 120 days and that process was easy - it just cost ANOTHER $250. So, if you want to WASTE $550+ dollars, go ahead and try it. My recommendation is to skip this joke of a bed and find something that is worth the money. This bed, this location, this company is a SHAM. They should be investigated for shady sales practices and false advertising. Worst experience with ANY company that i have had in years. Please, just say no.
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July 2023 by Brad K.
Do not buy a Sleep Number bed! There is zero customer service. Have had one for a while and Customer Service is non-existent when you try to call. Cannot reconnect remote and no one answers when I call.
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July 2023 by Lyn C.
WATCH OUT the delivery fee for the C2 $899 bed is $249.00 THAT IS EXORBITANT!!! The bed mattress is VERY light weight, one person can carry it and very easy to install the pump. The only free delivery is on the more expensive beds. BAD COMPANY to charge this amount.
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June 2023 by Smile & be happy
These reviews must be FAKE. DO NOT buy from Sleep Number Stores. The sales person will tell you wrong & misleading features of the bed to get a sale. They also will tell you the wrong refund policy. Read everything before being rushed to sign. The store scottsdale Manager(colleen), The escalation customer service team (Don C) and escalations Specialist (Kari A) are not customer service driven. If you have a problem and the bed does not work since day one you have to wait weeks to get it fixed. Since I purchased the bed it has mot worked and repairs has been out 2 times. DO NOT purchase from Sleep Number!!!!!! Horrible experience...don't be fooled!!!!
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June 2023 by Zumbacarefree Carefree
Poor quality and over priced! When the bed does not work service is terrible. This place is unprofessional....stay away.
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June 2023 by Kathy Keenan
This place is a joke. The sales presentation gets you. Save yourself time and money and buy a normal mattress some where else.
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May 2023 by Peter C.
We have several sleep number beds. We have been customers for over 30 years. Support is very good.
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March 2023 by Peggy Mat-Siewert
Love this store and Colleen.Thanks for your help ColleenPeg
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December 2022 by Miley M
Marie was amazing very knowledgeable not over bearing with sales was in and out within 30 minutes. Cant wait for my new bed. Highly recommend seeing Marie
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June 2022 by Jared Johnson
Friendly staff and very knowledgeable about the beds. I have had the M7 for years and needed to switch to adjustable base due to my wife’s medical needs. I stayed with the M7 after they showed me newer models only because my wife was not able to try other beds and she really likes our M7. I’ll never switch to another bed, love Sleep Number!
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May 2022 by Chris Kenney
Store experience was very good. Didn't take long to figure out what I wanted and make the purchase. Divina was very helpful and everything went according to plan after I left the store. No issues thus far and was happy with the delivery and setup. 1 week in and the bed is great.
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March 2022 by Jacquelyn Sue
friendly service. Brad was a great salesman and he was not pushy at all. showed several models and explained every bed. very nice atmosphere.
