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March 2024 by Danielle Pela
If I could give this store zero stars I would. I stopped by there because my phone was broken and I was in desperate need of obtaining a new phone or at least access to a phone to make and recieve calls from. The rep was totally dissinterested to assist me becasue they were closing in 45 minutes. He said it was too late to sell me a phone because he wouldn't be able to activate it.
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March 2024 by Mesha Aurianivar
After 4 visits to the store and receiving 2 replacement phones-The last rep I saw at the store, Brandi Y. Who had no sympathy for the situation and to top it off RUDE. I believe I was a complete inconvenience to her. She kept huffng and sighing. A robot would have done 100% better job! Which is a complete pathetic thought. I was without txt and phone service for 9 days!!! Switching companies ASAP!
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March 2024 by Sarah Brecher
The rep was fantastic. Tried to resolve my problems and told me what steps to take with customer service over the phone. Problem wss resolved.
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February 2024 by Sam Kaplan
Nice people, nice place. No waiting and very good service.
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December 2023 by Harvey Steinacher
I have been using this T Mobile store for about 2 years after being led astray by third party t mobile stores.I have been extremely satisfied with their service, help, knowledge everything needed to fix my problems with my Samsung phones.In particular I would like to shout out for Brandy and Adam there have been others but I cannot recall their names at this moment. These two in particular have been most helpful.Thank you
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December 2023 by Trinidad Martinez
My family came in an hour before close over a very technical family plan problem, thankfully team member Josh offered assistance. Being we were switching plans to T-Mobile so it was a lengthy process Josh really simplified the process while being knowledgeable with all my questions, I’d say that’s my preferred store.
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December 2023 by David Shin
If there was a cellphone heaven on earth, then this store is where the angel Moroni came down and buried the golden plates containing the gospel of T Mobile which were subsequently unearthed by the wireless prophets Danny and James (Jesse? Sorry can’t remember!). Long had my family suffered under the false religion of Verizon where punishment in the form of an outrageously high monthly bill was accepted for the simple hope of the promised land aka, reliable service. We have since seen the light and the T Mobile prophets facilitated our conversion to the truth seamlessly despite the evil claws of Verizon grasping fruitlessly into the hearts of our SIM cards. Would sign up to preach the gospel of T Mobile with these fine employees if circumstances permitted but unfortunately we’ll have to settle for a 5/5 rating.
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October 2023 by Alyssa Weinberg
Today I went to switch my mother on to tmobile from another carrier. We worked with Adam who was nothing short of amazing. He was able to get us each new phones and a watch. Our bill is less than what we were offered at the other carrier and we get everything upgraded. Adam was very patient with us, and our many questions. If you have tmobile or are considering getting it, I recommend this location, and specifically Adam. We are very happy customers.
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September 2023 by Steve Katzman
Waited 45 minutes to purchase a new phone and transfer Verizon number. Was told they didn't have time to port over a number since the store closed in 15 minutes and that I could buy the phone today and come back tomorrow to port over the number. Not only lost me as a customer but the other 8 Verizon business lines I was prepared to transfer over. Guess he was in a hurry to get home.
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September 2023 by Jodi Haveles
Very helpful and it seems that everyone in there is very Savvy. Usually you only have one or two people that really know what they're doing but these guys are great. The store is extremely comfortable it's only missing a public bathroom
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September 2023 by camera girl
EXCELLENT CUSTOMER SERVICE! AMAZINGLY SUPER NICE MANAGER HELPED ME EXCHANGE MY INTERNET BOX. THAAAANK YOU!!!
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August 2023 by Brylie Jade Schmidt
Been to the Northsight location and they were the worst I’ve ever dealt with! Basically told us to call T-Mobile for fix our issue and then nothing they could do for our other issue. We had a great experience at this location even though it is farther away from me. We decided to come back with these same issues we had at Northsight to this location and ADAM and DANNY were an absolute dream to work with. Fixed everything we needed and more. They were both so so helpful and informative. I’ll forever go back to this location because of these two employees. Definitely need some kind of recognition from management!!
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July 2023 by Doran O'Brien
First time ever having to go to a T Mobile store and I was not looking forward to it because of other poor experiences at cell phone stores in the past. Brandi the store manager was able to resolve my issue in 10 minutes and put my fears of cell phone stores aside. She was professional and courteous and runs a good store. The other employees were very welcoming and friendly as well. If I have any more issues in the future, I know which store I will be going to.
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July 2023 by Mesha Auri
The guys here are Awesome!!! I will definitely be back. Happy to be a customer:)
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May 2023 by Brenda Lee
I had switched phoned 2x, from an S21 to a refurbished S21 thrn they gaveme this S23... the weird virus pop up ads would not stop.. Everything was checked to not get pop ups. The phone just opened whatever it wanted to on top of what i was doing. This happened all day and night even if i was not near the phone. It affected everything i was doing with my now brand new S23. I had been to 4 TMobiles with no answers. These people took me seriously, answering my questions and listening to my mess. One got the seasoned TM manager and he had answers! I followed his suggestions and now no more ads or a phone on its own. I am extremely please with this Tmobile.THANK YOU!*I will never go to either in Surprise, AZ again! They are both disrespectful and lack customer service and knowledge.
