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January 2024 by Justin White
Just went to the store in hopes of selling some Christian Dior items. Went to the door at 530p and it was locked with people inside. The person at the desk just looked up at us through the door. No signs on the door that would say they arent open. They close at 6. I won't be back. There is too much competition in your segment to be rude to people.
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October 2023 by Tracey Emel
Absolutely love shopping at Tbc . The staff is super friendly. Help me find the perfect birthday gift for my mom.. I wanted to treat her to a new luxury bag!!Thank you, Riki and Ruth Ann for making the surprise gift. Perfect.I will definitely be back!
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October 2023 by SMS Tmobile
This is rip-off. They give you a price to sell item for and depending on price, you get a certain %. For my items that they sold, I got far less than what was agreed upon. When I picked up my items that didn't sell, they were missing one Ferragamo shoes. I have not received any communication about it, despite my inquiry.
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August 2023 by Denise Williams
BUYER (SELLER) BEWARETheir mistake cost my 94 year old Aunt $962.00. After 8 months, they took back a purse they had sold & charged my Aunt. Claiming that the purse was not authentic but providing no paperwork.Make sure that what you buy or sell is authentic.Buyer: ask for an authentication report.Seller: make sure what you are selling is authentic, if not you will have to pay back any money received from this business (no matter how long the time period).Timeline: June 2023: 94 yr old Aunt received a call from TBC asking her to come to the store & p-up a Chanel purse which was not authentic & pay back $962. Item was consigned in Oct 2022, paid out in March 2023. She was given no authenticating documents.July 14 2023: Called TBC talked to Kendra, explained the situation and was promised a callback by Sunday the 16th. No call backJuly 26, 2023: Called, left message on answering machine for Kendra to call me back.Aug 2, 2023: Called, talk to Kendra, explained reason for call. Justin, supervisor, will call me by tomorrow.4 Aug 2023: Called (4th time) talked to Kendra advised her that Justin had not called me. Immediately put him on the phone. He explained that a client purchased the purse. Took it to Chanel to have refurbished & Chanel stated it was not authentic. Client brought purse back to the store & they refunded client their money. My Aunt was asked to pay back her part. I questioned that upon receiving the purse in October wasn’t it up to them to authenticate item they take in are indeed authentic? Per Justin unfortunately this was a case that “fell through the cracks”. I said well it seems like you should eat the cost, since it “fell through the cracks”. He stated said “no”. Long & short it is up to the client to pay for their (TBC’s) mistake. I then requested the authenticators report, gave Justin my e-maiI, he stated that he would send it via email to me.As of today, Aug 16, I have not received the authenticators report. I am disappointed not only in their lack of responsibility, but also of the terrible customer service.
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August 2023 by Denise W.
BUYER (SELLER) BEWARETheir mistake cost my 94 year old Aunt $962.00. After 8 months, they took back a purse they had sold & charged my Aunt. Claiming that the purse was not authentic but providing no paperwork. Make sure that what you buy or sell is authentic. Buyer: ask for an authentication report. Seller: make sure what you are selling is authentic, if not you will have to pay back any money received from this business (no matter how long the time period).Timeline: June 2023: 94 yr old Aunt received a call from TBC asking her to come to the store & p-up a Chanel purse which was not authentic & pay back $962. Item was consigned in Oct 2022, paid out in March 2023. She was given no authenticating documents. July 14 2023: Called TBC talked to Kendra, explained the situation and was promised a callback by Sunday the 16th. No call back July 26, 2023: Called, left message on answering machine for Kendra to call me back. Aug 2, 2023: Called, talk to Kendra, explained reason for call. Justin, supervisor, will call me by tomorrow. 4 Aug 2023: Called (4th time) talked to Kendra advised her that Justin had not called me. Immediately put him on the phone. He explained that a client purchased the purse. Took it to Chanel to have refurbished & Chanel stated it was not authentic. Client brought purse back to the store & they refunded client their money. My Aunt was asked to pay back her part. I questioned that upon receiving the purse in October wasn't it up to them to authenticate item they take in are indeed authentic? Per Justin unfortunately this was a case that "fell through the cracks". I said well it seems like you should eat the cost, since it "fell through the cracks". He stated said "no". Long & short it is up to the client to pay for their (TBC's) mistake. I then requested the authenticators report, gave Justin my e-maiI, he stated that he would send it via email to me. As of today, Aug 16, I have not received the authenticators report. I am disappointed not only in their lack of responsibility, but also of the terrible customer service.
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August 2023 by Staci Henderson
Wonderful! What a great find. Absolutely beautifully curated. Super friendly, helpful people. I can’t say enough nice things. I stopped in with my daughter and mother. We are from out of town. I’d fly back just to shop here!
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June 2023 by Motisola Zulu
Went for coffee at the Starbucks next door with my husband earlier this morning and decided to stroll through this store. Both of us, as people of color, were instantly told that we wouldn't be able to afford anything in the store (for reference my husband drives a Ferrari). We then proceeded to be followed around by two associates as if we were planning on shop lifting. Please only go here if you want to be disgusted.
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June 2023 by Peggy King
Stopped in this morning with my son (who has been an international fashion model for over 10 years)......WoW. I have never left a shop so angry in my life. We were locked in and had a very unfriendly, unsmiling, smug salesgirl literaly hovering over our shoulders the entire time. Having been blessed in this life and having the ability to shop anywhere and everywhere in the world I am nothing but disgusted.
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May 2023 by Maryann Porter
Horrible. They are not welcoming.. Lock you in the store. I spend my money where people are kind to their customers and don’t treat them like thieves. This won’t be it.
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February 2023 by Justin Kimberlin
The best , and nicest consignment store in Scottsdale! Tons of amazing designer pieces in New or almost new condition. If you can't afford the price points at this store, they also have another store next door with lower priced designer goods. This is a must shop in Phoenix.
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January 2023 by Loc D.
As a manager of a high line auto store in the valley, I would have fired any one of my sales person on the spot, if they dared treated any customers/clients as my family and I were treated at this poorly and untrained pompous establishment. When I am out with my family i do not prefer to throw on my suite as I am in them enough. Mom does not like me spending money on her at the LV store in fashion square so my wife mentioned this place and maybe mom would let us purchase her some bags. It did not happen needless to say. My advice is to take your business to places that deserve it and that you with respect. Train and educate your staff! How embarrassing.
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November 2022 by Judy Mendola
Awful place they don’t stand by their purses I was sold a lower end Valentino and v was broken I brought it back no returns so I said consign it then so I can get 1/2 back and the mgr would Not take it back I buy a lot of high end designer purses and I will Never buy from them again
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September 2022 by Mercedes H
I was very hesitant to shop here after reading all the reviews. Everyone was super friendly and I found great items. Clearly the consignment shop next door has put some spam reviews here.
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September 2022 by Kylee S.
This store has a stunning inventory of bags, shoes, clothes... everything!!! Every time I go in I see something more amazing! The staff has been so wonderful and helpful when I've visited. Thank you Kenny for going above and beyond to help me! Will be back and definitely recommend shopping/consigning here!
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September 2022 by Ozzie C.
Sent three items to be sold, and I sold them myself for double the amount I was going to get for these items. Okay, that's fine I understand but what I don't like is they ruined my Hermes box. The person who does intake ruined the Hermes box while writing directly on it... she told me she would fix it no problem. By the time I picked up everything because I sold it all myself, there's no way the large pen mark could be fixed 3-4 months after that happened. Ehhh this store leaves a lot to be desired. I've bought a lot of items from here, and their online store but I'm good on them now. I'd rather buy from EBay or poshmark. What does that say?
