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January 2024 by Stu Autumnstu
It was much smoother then the last one. No issues at all.
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January 2024 by Phil Handley
Have used U-haul many times. Always good
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January 2024 by Lauri Durdahl-Green
I had the pleasure of working with Jeanine today. She was an absolute gem! Very professional, courteous, and seemed to really enjoy her job! Girl needs a Christmas bonus or a definite raise for sure. She’s an asset to U-Haul! In this day and age where it seems people don’t want to work she went above and beyond! I’d keep her around as long as she wants to stay!
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December 2023 by Marathon Movers
This location is a well managed, and very organized team. David, always exceeds our expectations and makes the process simple. Thank you U-Haul!
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November 2023 by arturo reyes
The girl at the front desk she really have bad attitude and very rude I will never come back to that location and I will all my friends nerve go to rent a truck at that location
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September 2023 by Savannah Palmer
Man who helped me was very rude. Daniel or Derek, not sure what his name was. Also did not state there was an after hours fee which should have been told to me when picking the truck up, not a charge for after use. I had the truck for not even 3 hours, also wasn’t told i needed to put gas back in it (have never had to do this before) and was charged for gas twice on my bill i received after. Overall the WORST experience I have ever had with Uhaul. Got the 10ft $20 truck, was charged $55 up front for estimated miles, and was charged another $90 in fees after. Overall spending about $150 for 2 hours of use on their cheapest truck. I will never be using Uhaul again
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September 2023 by Savannah P.
Man who helped me was very rude. Daniel or Derek, not sure what his name was. Also did not state there was an after hours fee which should have been told to me when picking the truck up, not a charge for after use. I had the truck for not even 3 hours, also wasn't told i needed to put gas back in it (have never had to do this before) and was charged for gas twice on my bill i received after. Overall the WORST experience I have ever had with Uhaul. Got the 10ft $20 truck, was charged $55 up front for estimated miles, and was charged another $90 in fees after. Overall spending about $150 for 2 hours of use on their cheapest truck. I will never be using Uhaul again
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September 2023 by Blake P.
they keep trying to charge my debit card random amounts everyday, for no reason and are at this point trying to steal my money and it's been going on for 4-5 months now
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August 2023 by Celeste D.
It was 113 degrees and we had to drive from Phoenix to Tucson. The air conditioner in the truck kept going out. We then called uhaul and no one picked up the phone. We let it ring for 15 minutes. I then called an 800 number and asked if we could get another truck in Tucson. They said no. They would send roadside assistance to meet us. We didn't have time to sit around and wait. We had to move an entire apartment back to Phoenix. It was a long HOT day. And I am disappointed that uhaul didn't provide better service.
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August 2023 by Eva H.
Terrible policy for fuel, There was 35 miles left on the tank which is far less than the 1/4 tank that is supposed to be the minimum, I returned it with 3/4 of a tank and they refuse to refund any money. After the fact they stated that it is in the rental policy, not before.
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August 2023 by Sierra Donaldson
I rented a small truck at 7 pm. The store did absolutely nothing and I had to call customer service to get a way oversized, $20 more expensive box truck for less hours than I wanted because the truck I paid for was completely unprepared. Even then, the back up truck had no keys and I had to call again for a different truck of the same type. Their system sucks so bad even the help center people seemed to get confused by how bad it is. The only reason I have it at 2 stars instead of 1 is because the help center people were incredibly kind and understanding
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August 2023 by PGLJ
Jeanine Jenkins made my experience so smooth and easy. She’s super friendly and thoughtful even let me wait in the air in a chair until my Uber arrived. Had a great experience and the truck was good and ready to go!
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August 2023 by Nathan Libby
Rented a Ford Maverick and it smelled terrible, like an ash tray. Disorganized and a bad deal at the end of the day.
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August 2023 by Payton Frey
These guys gave me a van that broke down and still charged me 57$ for 16 miles.
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July 2023 by Matt Hasani
Very bad service, bunch of liars and thieves.
