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March 2024 by MICHEAL SANCHEZ
The system was down today Ruben did his best as much as he can as it was not his fault at all! he made the process really easy a very friendly person as well he was running around doing 3 things at once and still got me out in 5 mins i’m usually there for 10-15 mins he got me out fast and as a moving helper he made my day easy ! Ruben will be the go to guy!
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February 2024 by Nicole Farr
I want to thank Francisco and his team! Excellent customer service today amongst a lot of chaos. First their computers were crashing on a busy Saturday morning - clearly not the locations fault and the team handled all the customers well. I had several issues with my reservations today due to someone at uhauls main customer service line dropping the ball and failing at everything they promised me a week ago. Francisco and his team did an excellent job at picking up the ball that Uhaul dropped. They made everything happen so I could get my move done today. I really appreciate all that the Scottsdale team did for me today. A big thank you!!!
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February 2024 by Kimberly Beck
Apparently manager David Franco has no idea how to manage his incredibly disrespectful employee, Francisco. After I requested my cc be run in the store instead of the parking lot for propane he got very belligerent and rude.
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February 2024 by Chad Meyer
The guy doing the propane service this morning was rude and unfriendly. The sign when you drive in to the store says to drive over to the pump if you want propane. When I did that he scolded me and made me move to customer parking. Then when I went to get the propane…he was just unfriendly.
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December 2023 by John
This U-Haul facility is great. They installed a receiver on our vehicle so we could use a bicycle rack. They did a great job and were very quick doing so. Nice people too.
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December 2023 by Steve Perkio
The employee riding around me a little electric scooter and servicing propane was rather snooty to one of the customers who pulled up to inquire how to return his rental trailer.It would have been so much easier. Just to say good morning sir. Just please pull up here.Looks like they don't particularly care about their customers and treating them nice.
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October 2023 by JO
I returned a van here the week after Labor Day weekend. Business hours end at 5pm. I showed up at 4:50 and the attendant wouldn’t let me (or others) inside to drop off. He said I had to drive it around to the outside business hours dropoff and leave the keys in the after hours box. So now it looks like U-Haul ended up billing me for an extra day! PLUS on top of their insane drops fees because i brought it from Cali - only a few hundred miles - they charged me $1,764 in drop fees after telling me it would be only $4-500 max. SCUMBAGS. I’m not paying! ??♂️
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September 2023 by Tony
I have been here before and the wait to get processed was painful, just after COVID lockdown lifted and nobody wanted to work. But recently Aug 2023 I needed a quick trailer setup, and I got in and out in minutes, since they had my info on profile from previous.I would say the new mgmt has figured out how to hire and motivate employees to get things done efficiently. Would go here again for next trailer needs. 5x9 trailer and insurance for one day, $89. Not bad.
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July 2023 by Q Brothers LLC
I found everything is beautiful, and thanksa lot for Anna, she is really nice, helpful,and professional.Thank you Anna. Appreciate youQbrothers LLCMohamed A.
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July 2023 by David Camomile
Picked up a $20 pickup to drive 11 miles, took a total of about 1 hr. Fueled up with 1 gal of gas for my mileage, that put me over the fuel gauge line from when i picked it.Now i find it totally discusting that even with such a short easy transaction, they still feel the need to steal money from me. I dropped of the truck, handed an associate my keys, he thanked me and said I could just leave (everything is great to this point) until I got an email receipt for the transaction, where I was charged an extra $16.50 for 3 gal. of gas for the 11 miles.So I am either having money stolen from me because i did this online, and they have my payment card, or the vehicle gets about 3.5 mpg.I find it sad, that I have to not only scrutinize my receipt, but also go to the efforts of trying to recover my money.Maybe frustrated and overstated, but are there no honest reputable companies any more?
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May 2023 by Michael McCann
I checked in fully online with confirmation, and system lost all data, had to redo it. Tried to add extra charges / add’ons to my trailer rental for a few hours. When I got back trailer hitch lock on trailer broken (excessively worn, should not have been in service) took two guys 20 minutes to get it off with hammer and wrench. Then final check out receipt had the unwanted and previously removed add on charges. So, had to go inside and stand in long line to show them my original signed contract and final price without add ons to get refunded they unauthorized charged. Their incompetence, the equipment malfunction and software glitches added 1 ½ hrs to my time when it should have been mere minutes.
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May 2023 by Stephan Shere
We had a $500 bill for less than 60 miles traveled and returned to the same location. I called immediately back when I realized I left a bag in the truck with my watch. The map shows my watch at their location, yet they deny they have it.
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February 2023 by Brian Sorci
Helpful and friendly staff. The easiest and hassle free truck rental experience to date. The General manager Anne F. is amazing and dedicated to her customers day or night, with any issues or questions that come up. I highly recommend this Uhaul facility! 10/10.
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January 2023 by Nancy S.
Great place to buy propane and this review is for that part of the business. You just pull up in your vehicle, get the tanks out and set them in front of the tanks. The people working here do the rest. You do not even need to go into the actual store.The guys are sweet and they offer to help you put the tank in your car. It's so much easier and more convenient than any other propane place. I recommend it!
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January 2023 by Johnathan C.
Great staff they have here. Very diverse. They are helpful and knowledgeable. I will always rent my trucks from here. They are a fun group. Kudos.
