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March 2024 by Theresa Merx
Team members are very helpful no matter what time you enter the store.Team member, Jacque, always goes above and beyond with her customer service!
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March 2024 by Lee T.
Thorough, convenient service.
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March 2024 by Neil Brown
If you're returning your CenturyLink equipment here, BE SMART! Guy working the counter was helping another customer and recognized my package. He asked if I needed a receipt for it and because I was in a hurry to get out of there, I said no I don't and he okay you're good to go. Now I'm being charged $150 by CenturyLink for an unreturned cable box even though they got the other items in the box and I can't dispute the charge because I don't have a receipt or tracking number.
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February 2024 by Adrienne Hart
Fast and easy.
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December 2023 by KC Miller
Nothing but the BEST experiences with shipping from this store. I have used this store dozens of times in the past 2 years and trust them with high end jewelry shipments -William helped me immensely on 12/11/23. Sometimes the store is very busy but the staff work the line down quickly, efficiently, accurately. I can appreciate that the staff is grateful for downtime - it gives them a chance to tie up loose ends and restock everything. I loved reading the greeting cards while waiting in line. The staff has always been and continues to be super courteous! ❤️
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December 2023 by VALENCIA HOLLEY
I always feel welcome.
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December 2023 by Diane Corrie
Customer service!
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December 2023 by Alison Thomas
Even though there was a line they piled a third person on another monitor to help get the line down.
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October 2023 by Chris Vitale
Horrendous attitude and terrible customer service. Zero people in the store and none in the parking lot and they didn’t even want to move. They point blank said they prefer it slow. Whoever was working this afternoon, if I owed the place, I’d terminate them all. Avoid at all costs! There are far too many other UPS Stores nearby that actually want to work and actually want to help customers!
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October 2023 by Gary N
Our sales representative was exceptionally helpful, friendly and knowledgeable of the shipping process that was best for us.
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August 2023 by Nick P
Alway a quick in and out and the staff members are helpful.
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August 2023 by T L
I visit this location regularly just because of the customer service! When the staff appears to be overwhelmed I've never seen them reduce their level of service. I have a location within 5 mins of my home, but drive 11 miles to this one! What does that tell you?The services offered including notary are very convenient for all my needs. Thx Scottsdale location for the best reviews than some of the other locations I've read.Good job!
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July 2023 by Harmony D.
This review is specifically for notary services. At first they said the could not complete my request because they could not certify my birth certificate. I wish I had just left at this point. I explained I was using it for identification only and it was an official copy for identification as requested in the paperwork. They read me a paragraph on birth certificates out loud from their notary book and then read my paper again and with out saying I was right they supposed I could use it for identification but they were not certifying my birth certificate! That's not what I wanted in the first place. They proceeded to sign the paper and then gave it back to me. They did not fill out the second page and I asked him to complete it. After looking it over he did and then charged me $20, $10 per signature! Please do yourself a favor and go to the UPS notary in Oldtown on Scottsdale rd. Had a great notary service there, no questions asked and $10 only for multiple signatures for the one document.
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May 2023 by Donald Burns
Showed up about 10 a.m. today to return an Amazon package and I was the first one in line. About six other people showed up behind me but when the second staff person came out to help, those other people ignored the fact I was there first and jumped the line. I was not interested in engaging in a verbal tussle over who was there first so I just walked out and went to a different store. They should go to the take a number system to prevent this sort of poor customer service.
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April 2023 by C J
There was some great people who worked there. Very helpful and very kind. But now 4/14/23 and 4/15/2023, it seems as though there are different employees. They are EXTREMELY rude, disrespectful, argumentative, entitled and there is zero friendliness. ZERO !!! They are a lot of UPS stores around so clearly it’s time to take my business somewhere else.
