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March 2024 by Shai Viron
Training needs to be done in this place. No smile. Angry workers. Charge $$ for a strip of tape. My local place, prints labels for free.
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February 2024 by Adreana Dali
They was asking me $1 for taping my Amazon returns ?Guys what’s going on with your place and stuff? I never like your place for many reasons, and very rare came to your place. But I can’t hold myself not to write one star review now.
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February 2024 by Ken D
Printing services do not work.
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February 2024 by M W
Bad customer service here. Nobody is nice, it takes forever for them to help ship a package. The manager is always eating and watching videos on his phone out loud and with his dog right up front. The employees have struggled to do something multiple times and he never helps or bothers to say anything. I’ve been her a dozen times and I’m done coming here.
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December 2023 by Howie Kipnes
Excellent service.
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November 2023 by Roz Fox
The 4th time I’ve tried to use this UPS store!!! Worse customer service and bad attitude ever!!! Every time I go in there I say never again. Today I walked out went to Staples and WOW WHAT A DIFFERENCE!!!!
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October 2023 by Nathan
We've been dropping off packages and Amazon returns here for months and the guys and girls here are always very quick and efficient.Much easier than going to the post office.Keep up the good work!
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August 2023 by Carmine Carcall
I came in here recently for a notary. The guy who did it was very unpleasant, and then rushed me through it. He missed a document and did them all wrong. I had to got to a bank the next day to get it all corrected. The staff here are rude and unhelpful. Do not go to this UPS branch.---- To the response from the UPS Store ---- If your services were "world class" I wouldn't be leaving this review. The notary experience was pathetic and I will never return to your store.
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August 2023 by Douglas Gluth
I have been shipping here for a few years. I sent a package 2 weeks ago, but the package was returned for "Refused delivery". I messaged my recipient and they confusedly gave me the same address that shipped.I came in and the manager told me their system auto corrected the address and sent to the wrong address. I said no problem, let's just send it again. He then rudely told me, "Ok, that'll be another 14 bucks." I explained that it wasn't my fault that it wasn't shipped to the righ tplace and he said "And it's not my fault either."Instead of doing the right thing, he shoved the package back to me and said, "I'm not sending it if you don't pay." So they sent it to the wrong address, and wanted me to pay again to send it to the right address.Well, screw you too sir.
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June 2023 by Jess N.
Worse customer service. Management needs to train their employees better. Only one employee knows how to work everything and they're not always there.
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May 2023 by Jo K.
I stopped by this UPS store to return a package using a postage paid return label. I left the package open as I normally do in order to ensure the shipper that my package contains legal contents. They insisted on charging $1.00 as a "prep fee" for taping the box and label. I have never experienced this at any other UPS store. I drove up the street to another UPS store at Scottsdale and Pinnacle Peak. They closed up the box for shipping without any issues. I'd avoid this particular UPS store. One dollar isn't much in the overall picture, but it's ridiculous to charge for a minute of time and a piece of packing tape!
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May 2023 by Maria Vivi
Was extremely impressed with Ivan, he is the only one who runs the store, works efficiently, multitasking, while providing immaculate customer service, upon my arrival at approximately 8:10 am, there was a line of six people, in about five minutes I was the only one there. Bravo!
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April 2023 by Cindy Hynes
Ivan thank you so much for your help today. Ivan was slammed with 6 customers at once. He handled everyone with amazing care, courtesy, and excellent customer service. I will be sure to recommend this store as I have a lot of Amazon returns every month. Thank you, Ivan.
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April 2023 by Carm Russell
I’ve been a customer of this store for 4 years and it has been amazing! The staff are friendly, helpful and patient. The store is always clean and organized. The Amazon returns are easy and they keep my packages secure even when I’m out of town. Ivan is awesome and provides the best customer service!
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March 2023 by Irina Ilyinsky
Literally the worst UPS franchise valley. They have horrible Parking. Their door is pull only so trying to manage bringing in multiple boxes is difficult. Plus they are the only location I have ever come across that charges extra to tape up Amazon returns. All other locations honor Amazon return policies and don’t require boxes taped up for every single item . Amazon even states in their return policy, no box needed for certain items. This ups does not honor that policy.
