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March 2024 by mickie maurer
Always prompt and pleasant
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February 2024 by Carlee P
This is by far the most well-managed UPS store within a 10 mile radius. I drive out of my way because of the consistently helpful, courteous & knowledgeable staff who work here at this location. Pleasant, professional service is front & center at this location. ?
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February 2024 by Phoebe Little
THIS PLACE WILL RIP YOU OFF AT EVERY CHANCE THEY GET. They charge for unnecessary labels and printing off things that any other UPS location would not charge for. I have never in my life had to go through being charged for the printing off of a label. I have gone back multiple times in hopes that this was just a random instance, but it is ongoing and their standard practice. Stay away from this location and go to any other UPS store, unless you want to be ripped off.
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February 2024 by R Bjork
Amazing service and care. I wish I could recall the name of the young lady who helped us. I’d just attended a funeral and rushed to get to their store before it closed. We had her shop several family keepsakes, including a fragile porcelain angel. When I received the box, I was delighted to see how carefully the angel was bubble wrapped and nestled among the other items. She also saved me money by shipping books separately through the post office at the media rate. Thank you.
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December 2023 by Neveen Albediwa
Mary Milan. This lady has been so helpful , kind and professional. She asks questions on what I need, and makes suggestions on how she can help me further. ExampleI needed a label printed to take a package to uspsAs I was checking out, she said “ do you have a box you need to take to usps? I said “yes”She said “we do drop offs, we just can’t give you a recipe, would you like to do that? Then also said”leave it and I’ll take care of the rest”Every time I’ve come here, she’s been super helpful and has saved me time.Take care of your people ! It’s hard to find good employees these days
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October 2023 by Aldalucia Zerio
I would have given a zero stars if was possible. I only keep going back to this store until today because it is very close to my house. But not ever again. I have had several problems with them and this last one ran my card and said my card did not work. They changed machine and ran again. To make story short, the first time they ran worked. I got two charges in my bank account. They don't recognize it. Told me to go to my bank account and dispute it. I AM FURIOUS! I don't recommend this place for anyone.
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October 2023 by Barbara
Every time I go, the associates seem like family with each other and treat the customers like their family..
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September 2023 by Haley Patterson
Convenient location, fast service for Amazon returns. I got a few of my items/QR codes mixed up because they looked the same and the woman helping me told me to be more organized next time and didn’t have much patience for me.
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May 2023 by Isaac Monson
"Sorry sir, it's 5:33 and our system shuts down and we can't do notary services after 5:30."Such poor customer service, it was even delivered in a whiney unprofessional and anticustomer manner.Update: it's now 6:30pm the same day and Vijay at UPS Northsight stayed later for me. He was my 4th UPS store after trying this Scottsdale 101 location (one didn't have a notary and the other would have helped but the notary left her stamp at home - lol!)I can respect that the notary at Scottsdale 101 didn't want to do any notarizing after 5:30. But there should be no compromise to honest, professional customer service. No lies. No whining. No BS.
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April 2023 by Ryan Manteuffel
This location is in dire need of a customer service lesson. I’m still in shock as I take packages to UPS Store quite often and typically receive great service. An employee, Natalie, refused to take my package as it needed “too much tape”. As in I brought in a box that needed to be taped up, which is extremely common, but she would only use 1 piece of tape to close a box, and because mine had a rip it needed 2 or 3 pieces of tape and that was just too many. She informed me I either had to buy a box for my box, or buy a roll of tape. So for $0.15 worth of tape this location has lost a customer.
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April 2023 by Four Peaks Mining Co.
The team at the UPS Store at Scottsdale & Shea did a fantastic job packing and shipping our customer's order. They handled some very delicate and valuable gemstone bird carvings with all of the care and consideration we could have hoped for. Our customer was extremely happy... and so were we.
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March 2023 by Lovebug l.
Something is different and love going back. This location is near by and close to a restaurant we enjoy so a quick drop off and off we go to dinner. The quick scans are very helpful for a quick return.
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March 2023 by Paige Waters
I just visited here today 3/15/2023. One person was in line and I went in and the other employee helped me right away and I was in and out within like 45 seconds. I did an amazon return and they scanned my phone, and I was quickly on my way.
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March 2023 by Carole Del Savio
I was literally in and out in 20 seconds to drop off my Amazon return. I like the way the store has been rearranged and was really charged seeing three people working nonstop.
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February 2023 by Jim Killin
Always great service. We have been mailbox customers for years and always go there for all UPS services.
