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January 2024 by Penina Allison Meyer
Terrible customer service. Rude staff and managers with zero empathy. If you want to feel bad about yourself, I highly recommend shopping at this location.
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January 2024 by Kelly Halwood
Went to the Pink location to exchange/return some items. Got my shipping address wrong, even after I verified it twice. Rude, stand-off behavior for people working in retail.
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January 2024 by Sager
Lots of gremlins with their lovely GFS.
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December 2023 by edith carrazco
Super dad, the store found very good underwear and Body's things at a very good price. ;)
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December 2023 by johnny herzhaft
Great location
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September 2023 by Elizabeth Tanner
Crowded. No where for helpers to sit.
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August 2023 by danielle santa maria
Love this store!!!
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August 2023 by Rosario Valenzuela
Everything is very beautiful
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June 2023 by Sikita R
Very Unprofessional, Not VS Service, The Ladies were having a very bad day, both cashiers were mad, Young Lady in the floor was upset when asked a question, I was disappointed to see that type of service, would've Never Imagined VS Servixe to be so bad
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June 2023 by Kelly Gage
I was greeted by a nice young lady who measured me. She helped me pick out the bras I was looking for. I went to the dressing room and tried them on. As I exited the room to show my friend, another employee said that the bra wasn't my size and got me different sizes. She came back and asked to see it on. I told her it felt too tight. She got uppity with me and said no, that's the right size and basically said if I wanted to wear an ill-fitted bra, then go ahead. So I decided to get the bra size she recommended and thought I would wear it all day to see. I did, AND IT WAS TOO TIGHT AND UNCOMFORTABLE. So I went to the other VS store at Kierland, and she measured me, and it was the first size the first nice lady recommended. I exchanged the bras for the correct size.
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May 2023 by Hector
Customer service is non-existent. I've been here multiple times, and the workers are just rude.
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May 2023 by Kathleen Dolan
Disgruntled cashier dressed like a homeless person rang up the one item I was purchasing. I asked if she could order the same exact item in another color (they did not have any in the store). She managed to order the wrong item in the wrong color. All while holding the item I purchased in the store. She then shoved the item and receipt in a bag and dropped it on the counter. No thank you. No eye contact. No tissue. Nothing. Yay. So glad I try to keep this Columbus, OH company afloat. Kohls and Target have better products and nicer associates.
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April 2023 by Bradi Betancur
I wish I could rate this experience as zero stars. I first want to state that after my horrible experience in-store, I had a wonderful experience with an online customer service representative who was able to help me a million times better than the woman “helping” me with my defective swimsuit. Now for the in-store situation, I could tell immediately the experience was going to be bad. The poor customer in front of me just had a question about a return—but it was a PINK return so she was in the wrong place. After this customer turned to leave to go to PINK, this woman turns to her coworkers and rolls her eyes about the customer and starts mocking her. Right in front of another customer (me). So rude! Then when it became my turn, this woman started smirking and laughing at me when I had told her my situation. She was sighing, huffing and puffing, and acting like I was the biggest inconvenience to her. I have worked in customer service for many years and I have never seen an employee be allowed to treat customers in such a horrid and ghetto way. Not once did this woman say she was sorry to hear about my experience. Nor did she offer any solutions. If it wasn’t for the customer service agent on the phone, I probably would never shop at Victorias Secret again. This woman who helped me had long black hair and red lipstick on. She does NOT belong in the customer service industry.
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March 2023 by Megan Hill
I believe her name was Sierra, in the dressing rooms. She was amazing! Knowledgable, helpful, and was on it helping a dressing room full of ladies. She knows bras and will get you fitted in the most comfortable bra ever!
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March 2023 by Gabriela Zuart
Horrible service! I went to this store to return a online order, the cashier lady told me she couldn’t give a store credit, she scanned my order and items and told me that the items were not in that order when was the only order I had, I notice was inexperience, terrible attitude and she didn’t know how to use the system to process the return, I asked to call her manager and she said to her all the items were in the order just process a normal return and then she asked me the gift card that I used to pay when I didn’t use a gift card at all I payed with my credit card, and then she gave me the credit store she said at the begging she couldn’t give me. It’s sad that a big company like this, has such an inexperienced employees, horrible service and with a terrible attitude. Victoria’s Secret is not the best fashion brand no more, there’s better brands now. I will never buy in this store again.