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February 2024 by Sandra Sirutis
Worse customer service experience ever. Staff is rude and uncaring.
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February 2024 by Jerusalem S.
We had an emergency, and Katie helped us in a professional level! Sorry for the inconvenience!
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January 2024 by betty hardin
Great store, great customer.
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November 2023 by Nonie E
Walked in and there was no one around except for the employee at the register. Come to find out, there were 2 other employees that had walked past me. I had to ask another customer for help, yell “excuse me” to one of the girls clacking around in her sandals, and have someone else get her attention. When I asked for help she was super dismissive. I would’ve loved to come back to this location because it’s so small and cute.
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November 2023 by Donald Latham
I like Victoria's secret's it's in a great area you got the cheese factory right next to it got that as well that's a great place the cinnabon cheesecakes Victoria's secrets about a bunch of stuff I like the perfumes the they have a lot of sales on panties and sprays and lotions I like that I get that all the time everyone in there is really kind thank you Donald
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November 2023 by Bill McCaffrey
Arbitrarily closed at 6:45pm tonight. Nothing posted and open until 8pm on the website. Multiple associates walking around in the store.
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September 2023 by Afroza Haque
Big place, versatile product range, but very stale energy. There wasn't anybody at the counter, had to keep standing there for someone to come from the other end of the hall; nobody to greet, the associates were chatting casually at the door, I thought they were customers. Not sure if this was because it's Scottsdale, but VS never disappointed. Did not expect it to be this gloomy, no matter how less busy it gets.
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July 2023 by Izzy Byrd
Went to VS today to check out the semi annual sale and was the only one shopping in the store. Not one employee said hello, offered any help or acknowledged me. Instead I heard them all gossiping about other employees. The store is an absolute mess and after helping myself to an empty and disgusting dressing room there seemed to be some fresh god knows what on the mirror ? I immediately put all of the items I had on the rack and left which no one even noticed. I used to live and breathe Victoria’s Secret and it’s sad what it’s turned into. If I would have been offered some help or these employees would clean their store I would have definitely purchased my items. Will not be back
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July 2023 by J Gutierrez
Great prices on many items in store.
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June 2023 by Joe Gutierrez
Great prices on many items in store.
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May 2023 by Kelly Gage
Great experience (unlike the one I had @ Fashion SQ), which led me to come to VS Kierland. The VS at Fashion SQ had a very abrupt rude employee who measured me wrong and demeaned me when I said I felt like it was too tight and the wrong size. I came to VS Kierland and a very nice lady measured me and got me the right size bras. She was so accommodating, great customer service, very very nice!
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March 2023 by Edward Kie
Perfume run, with the Mrs. Made it fun ..But 2 get one free !! Not a bad deal!
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March 2023 by Drew P.
Horrible toxic environment. Never coming back. Don't work here. Actually, please do come here, wanna know why? Because some of the employees I'd love for them to have a stressful day because they gave me a stressful day behind the scenes. I won't name names cough cough the big boss boss is a little too crazy eyed and also 2 faced. Also store is just chaotic and they need to stop using the island self checkouts (whatever they call it) because it just causes a disaster of flooded people and it's overwhelming for everyone. Side note from me it's a secret, they only use those island self checkouts only for the employees to always be on the floor. That's total bs. F Victorias secret. Like we can't take a break for once? They just wanna force us to stand and be on the floor all day to "prevent any employees goofing off behind the real registers" wow. So yup. I'm not lying from an ex Victorias secret employee at this location. ;)
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March 2023 by Valeria R.
Customer service is terrible. Went in with the full intention of buying a few bras and panties. I grabbed a few the first time thinking I was a 34c, went to the changing room and turns out I'm a 34D once I looked at my bra so I went back out to grab the correct sizes. The lady who was walking the floor and working the dressing room stopped me and asked me if I can put those back or if she can put them back or what in a very condescending tone. Then when I went to grab the correct sizes with 2 different sizes by accident I went to the dressing rooms to try them on and they just didn't fit quite right. I pressed the button to get help and maybe an opinion as far as if a little spilling is normal, the lady was no help at all. Then when I finished and gave her the bras I explained that they just didn't fit quite right and explained what it felt like which she then proceeded to be rude and condescending then following up with "well idk how you want me to help you soooo...." I was just asking for advice and help finding a bra but instead treated really shitty. I was excited to buy a few stuff and ended up leaving feeling shitty. Definitely don't recommend this location. Just terrible customer service from start to end.
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December 2022 by Kristina Austin
The employees were very hard to find today. They didn't really stand out from regular shoppers. As soon as I found someone they were very helpful.
