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December 2023 by Maddie V.
Do not make an appointment here, they will waste your time. Made an appointment for 2:00pm to set up an account and we ended up leaving at 2:40pm because the banker that was supposed to assist was still not there. My husband works the night shift and I woke him up in the middle of the day for this. Losing him an hour of sleep and wasting both of our time. The manager was unable to help and only offered to reschedule us. I've decided to set up my husbands and I's an account at Chase instead and will be moving my individual account there as well. I've banked with Wells Fargo for over 15 years now and this will be my last.
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September 2023 by Katelin Taylor
I don’t like leaving reviews. But I just left this location after making an appt on the app the night before for 11:30. The teller was super nice, but whoever the manager was talking to me was super unprofessional. Saying the reason I wasn’t called was because I didn’t have an appt there, as well as saying he can’t just make someone appear out of thin air. But Then when I pulled up the app to make another appt later in the day after being told they were fully booked he told me I could select that time that was available but it might not happen. Whatever that means? Either way, when it comes to someone being stressed financially, prolly not the best time to try and crack jokes about making employees appear. I left feeling really dumb and won’t ever come back to this location.
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July 2023 by Nanette Rodriguez
On multiple times when trying to either close accounts or transfer funds it has required an appointment..and when calling appointments are hard to come by.I am planning on closing accounts and moving to a different bank.
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June 2023 by Scott Stolze
I want to show appreciation for an excellent customer experience I had a couple of weeks ago, thanks to one of the bank tellers, Phoebe. I was in a bit of a rush making a deposit, and had to get some cash, and Phoebe was incredibly friendly, thorough, reassuring and positive. Her interaction with me literally made my visit and had to be one of my best banking experiences in recent times. Thank you to Phoebe at the WF branch at 6770 E. Camelback Road, Scottsdale. I'm grateful for such a positive customer experience.
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June 2023 by Monsoon Automotive
Big thanks to Jonathan Cata, he went out of his way to make sure we got taken care of. Very rare these days to have such a great employee, appreciate you and what you did!
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December 2022 by Michael du Toit
The statf at the branchwas great to deal with. The Wells Fargo banking system is messed though. Very disappointed with how to get basic services.
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June 2022 by Adrian Dolezal
Horrible bank terrible customer service
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April 2022 by Rey Galindo
I set up an appointment a week in advance to open a business account. I choose a day and time my company would be at its slowest. I get a call 45 minutes prior to my appointment to be cancelled by the bank. So unprofessional that I schedule this in advance and get asked to postpone my appointment for a later date. I’d just stay clear away from Wells Fargo at this point
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January 2022 by Mike duToit
The statf at the branchwas great to deal with. The Wells Fargo banking system is messed though. Very disappointed with how to get basic services.
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December 2021 by Brenda Vidonic
Great customer service. From now on going here and never calling customer call center again.
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September 2021 by Baron Adelmann
I recently applied for a loan with Wells Fargo's business unit Mario Muzurovic.I couldn't upload my document file, so I called Mario. Mario called me back with one of his people from underwriting on the line and told me because I did work on a construction project for a company that became a cannabis supplier, Wells Fargo would not do business with me. I did the floors prior to a cannabis business ever taking control of the space. Crazy... Cannabis is legal in Arizona, Wells Fargo. Stop your discrimination Wells Fargo!
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July 2021 by Ingrid Bauman
Went to this location and was extremely impressed with service and details. Carlos Rodriguez, personal banker area. Also Allison,in the teller area. Both outstanding and go above and beyond expectations! Best Wells Fargo branch in my 17 years of interaction. Superb! Thank you for valuing customers!
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June 2021 by Paul R.
This location lied when I signed up for an account on the amounts that can be withdrawn. Both the person who signed me to an account including the manager refused to close the account.
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November 2020 by Ace Cross Crook
Ruth and Carlos were so helpful and kind. ??
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May 2020 by Eli Parke
I chose this bank over chase because I thought they would be more convenient knowing they have atms laying around everywhere. Little did I know what i was getting myself into. Too many bad experiences to get into it. Terrible customer service and very annoying overdraft fee’s and check holding periods
