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November 2023 by Shannon Volkenant
Great experience. Would definitely recommend. Really grateful for an important moving day to go so smoothly. This team was punctual and very knowledgeable about best practices for protecting our things during the move. It should be noted, I requested help 48 hrs prior to moving day - grateful they could accommodate on such short notice! Big thanks to Steve, TY, and Alejandro - you guys crushed it! Thank you SO much.
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October 2023 by Christine McKee
Had a great experience with ARMS moving today. The 4 gentleman were professional, diligent and very careful with our items and worked very well with each other inA coordinated fashion. They barely rested during 4 hours of non stop moving and drop offs at 6 different locations. I appreciated their care with our stuff and the fact that they pointed out a tiny wall ding that occurred during a large item being carried down 3 flights of stairs that I wouldn't have noticed. Really appreciated their honesty and professionalism and would definitely hire them again!
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October 2023 by Christine Austin
In posting this review after my email to the company went ignored for a week. On Oct 9, 2023 Steve and his helpers showed up. We explained how far the move was, we explained that the PODs associate suggested strongly that we strap at regular intervals to ensure the "walls" of boxes stayed in place. When I relayed this to Steve he blew me off. Now, he may very well be right, we may not need the straps, but I have them, and I'm a better safe than sorry kind of person. He never used them. I also explained that my understanding that we needed to make sure to balance the pod. I showed him the big items like my husband's tool chest, our grill, and our smoker.I made an error, I miscalculated the volume of things that we had. After losing our parents my husband and I also have many of there things and while we thought we purged enough we didn't. And when we were told not everything could fit, I took some time to scramble and figure out what to do. We're in a major time crunch. My husband and myself both asked if it would be possible to unload the wardrobe boxes as they are 1-quite large and 2-something we could easily re-pack and ship the 2300 miles. An additional POD would be over $2000; 10 boxes at 30lbs each would be $500. I tried to explain to Steve that I knew it meant that they'd have to re-pack the POD but that I'd be happy to pay for the time and effort, and I thought it should go fairly quickly since they were barely 2 hours in. I was never trying to take advantage and I do appreciate the hard work but ultimately I could ship clothes, but a smoker, a grill, a chest freezer and a cabinet would be impossible.Steve immediately got aggressive. Told me he didn't "expect me to understand" and then looked to my husband. So not only was I yelled at and I've been left with 24 hours to figure this out before we leave AZ, this man made horribly misogynistic comments. At this time I asked him to please let me pay him and for him to leave my property, I did not want him to take photos. He doubled down yelling, his helper had to pull him away. If I had been alone I would've felt extremely unsafe.I get that I "just have too much stuff" but with collaboration and a little extra time we could've gotten the pod emptied and repacked with our priorities addressed. Instead I'm left with substantial concerns that if my belongings do not make it to Virginia in one piece I have no recourse and a substantially higher bill to ship the rest of my items than it needed to be. I highly recommend finding another company to help you move.
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October 2023 by Michele Vanderford
I don’t even know where to begin! I want to say first, I’ve never dealt, in my lifetime with a more efficient, reliable, professional and caring company than this one. My husband and I were moving across the country and storing our home into PODS. We had 2 large PODS and 1 small POD reserved to be delivered every other day and booked Steve (and his crew of a total of 4) to come on 2 separate days to load. We never thought from the beginning we would need the 3rd POD, but low and behold, in the 11th hour before our house was closing the next day, we did need it! I began to panic knowing I had not lined up Steve and his crew for a third day. I was beyond stressed and in tears not knowing how we would get finished without their help. I immediately put a call in to Michele, who was always so friendly and accommodating, who does all their scheduling, explaining our situation. I also discussed it with Steve while they were still at our house. Within a few minutes, Michele had talked me off the ledge with some very kind words and encouragement and after she spoke with Steve, managed to arrange to come back for a third day and finish loading the 3rd POD. They coordinated with me every step of the way. They arrived all 3 times friendly, polite, accommodating and worked so efficiently! They loaded each large POD, each day, in 2 hours! There was no down time for them. They worked like a fine oiled machine always coordinating with each other and us. They were patient and more importantly were so careful with each and every item in our home. I couldn’t be more pleased with this company and there’s not one thing that did not go perfect for me on their end. I am so so happy with this company and each and every employee I met and had any contact with. Thank you Steve for everything you did to get us through our move. I would HIGHLY recommend everything about this company from the price, efficiency, professionalism, and most important, their ability to truly care about their customer.
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September 2023 by Jennifer Fabiano
This company is amazing! Professional and on time. Our move was estimated at three hours and it only took two so they billed just two. The team was incredible. Taking care of everything so carefully! I would highly recommend them!!
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August 2023 by Jennifer F.
Wow! These guys are amazing! On time, professional, and so careful with everything. If you're looking for a great moving company this is it!!
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August 2023 by Brian Brevig
Thanks again for everything!! We appreciate you and all that was done to make this move as stress free as possible. Steve and the crew moving my mother's belongings were wonderful and courteous and considerate. We couldn't be happier!!! Kudos and many, many thanks for each and every one of you at ARMS!!Brian Brevig
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August 2023 by Matt R.
Steve and his team were very friendly and extremely efficient. They helped us move large/heavy items along with a lot of other miscellaneous items and some other storage items. They saved my brother and I so much time and it was definitely worth it. They were also cheaper than any other moving company that we called. Keep it local with this company (and try and do as much as you can to prepare for the move and help to keep the cost/timeframe low). We will definitely call these guys again for our next move.
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August 2023 by Cat H
We had 3 movers come to move our 2 bedroom apartment in the middle of summer. We had everything packed up and ready to go the night before. They were extremely fast, packed up everything in their truck within an hour. Would definitely use again for future moves.
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August 2023 by Cyndi McCullough
MIRACLE WORKERS! I 1000% recommend using these guys for your moving need. They were quick and efficient and so polite.
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July 2023 by Ro R.
Hidden charges!!... It isn't my first rodeo moving... I am very disappointed with this moving company and will avoid using or referring to this company. I moved from a storage unit into a one-bedroom apartment and paid just as much on a small move, as I would a larger move. The lady I scheduled the move over the phone with stated that the travel charge is included in the total. The lead mover obviously does what they want or plays dumb. The lady that scheduled the move stated that the movers could put my bed together. If the movers had not wasted time 30 minutes waiting up front at storage instead of calling me that we were at storage. Then the movers went to the wrong apartment complex and started unloading, the lead mover did not call me, I ended up calling him. How could they get lost when they were following us driving in a caravan of three different cars? I found out they were at the complex before mine. The movers had unloaded my items and had to pack them back onto the truck. After moving my few items in my one-bedroom apartment and starting to put my bed rails and headboard together, decided it was too complex; not to mention the 2 hours or less it should only take for a small move, the time was going to go over 2 hours. So, the movers left me hanging and backed out putting my bed together, charged me a trip from and back to their company. I mentioned there is no trip charge; the lead mover says take it up with the office, so I paid the bill. I called the next day, and the lady I scheduled my move wasn't there, so I talked to this guy or manager who told me something different from the lady and did not care that I paid them a trip charge, and more than that move was worth.
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July 2023 by Sophie Karlin
Movers were incredibly efficient and very professional. I was so impressed by how fast they worked and how easy they made the process. 10/10 would hire again
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July 2023 by Cathrine Ha
We had 3 movers come to move our 2 bedroom apartment in the middle of summer. We had everything packed up and ready to go the night before. They were extremely fast, packed up everything in their truck within an hour. Would definitely use again for future moves.
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July 2023 by SK Blind
Movers were incredibly efficient and very professional. I was so impressed by how fast they worked and how easy they made the process. 10/10 would hire again
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July 2023 by Xyler Smith
If you're looking for movers you can stop searching now. These guys were nice, professional, very fast, and I am very happy we decided to go with them.
