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July 2024 by Kaushik Keezhnagar Chandrasekar
WORST SERVICE! I have been following up with them for 1.5 years, they do not respond and are completely irresponsible with their answers.
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October 2023 by Tiffany Swartz
My GOODNESS, H & R Block is nothing like they used to be! I’m finding that seems to be the case with more and more companies these days. I scheduled an in person appointment through their website, only to receive a phone call the next day, informing me that the office in which I scheduled the appointment was actually closed for the summer which I’m still confused as to why that option was even available if this was the case. So I booked a new appointment and it was for a phone call appointment with one Carol Sablick. Carol requested that I provide documents and we will go from there. I down loaded all of the documents to my account on H&R website and I then scheduled another phone call appointment but she never called and I messaged her via the website she never replied, and I never heard from her again. I contacted the Broadway/Rural location and reached a Maria Deshong who offered to complete my services. (I’m unsure of what the procedure/process is for previous year’s refunds) Once Maria “completed” my w2s i provided, she requested her payment of $264 and I in fact paid in full. Then the link where i made the payment instructed me to download my tax refund forms, print them, sign them and mail them to the IRS, etc to receive my refund!! I emailed Maria asking for a little explanation of some kind and she never responded. The forms are confusing and I don’t want to make any mistakes so I scheduled a phone appt with Maria and she emails me half an hour before the appt informing me the office is closed so can she call tomorrow and I agreed letting her know I’ll be available the same time. SHE NEVER CALLED, NEVER EMAILED, NOTHING! I went into work late so that I could make myself available for her and this woman doesn’t even have the decency to at least update me or reschedule the phone appt. Completely inconsiderate!!! DO NOT USE MARIA DESHONG FOR ANY OF YOUR TAX NEEDS! You’ve been warned!
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October 2023 by Brandon Junkin
This place has been the worst place possible to get taxes done. Their mistake led to a 2k dollar issue. They have continued to inform me they would get back to me over the past 2 months and no one returns calls.ONLY GO HERE IF YOU WANT TO OWE THE IRS MONEY.
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August 2023 by Rick Mcclain
Excellent service, grest people
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May 2023 by Anthony Cota
The company has gotten more complicated. Last year they made mistakes on my return and this year I decided to do it online and now having more problems adding my dependent now.
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March 2023 by Danni Lu
I had a wonderful experience here. Front desk staff is really friendly and nice. Maria is wonderful-helpful and patient, she offered me advice on my amend tax return. I’ll come back to file my tax here next year.
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August 2022 by Craig Lewis
Professional and friendly staff
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August 2022 by Aditya p
Great customer service!
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August 2022 by Jenail Suzan Sturdivant
Great customer service
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August 2022 by Kim House
Convenient
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August 2022 by Leo Vandenberg
was very easy to use
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August 2022 by Joy Notah
Excellent service
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August 2022 by Jesse Upshaw
Jeff Hey was great working with.
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August 2022 by John Gorman
Great and fast service
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August 2022 by Tasha Jackson
H&R is the best