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May 2023 by Jocelyn Vergara
I wish I could give zero stars, Molly Mendez not only was condescending but clueless on what I told her IRS was requesting from me even when I explained I spoke to Kay Hunter the day before, which by the way was the sweetest person. She questioned why Kay did not help me instead, that was irrelevant, I made an appointment for a reason. Bottom line she made me feel I was asking her something insane and was not welcoming at all. First and last time I will ever attempt to do business with H&R Block.
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May 2023 by Kindal King
called a different location and the location that's taking the calls and business from the Mill location is the same location I'm trying to get away from. They cliaed in 2019! Why is it still in a search if they haven't been open since 2019! The Rual location has the rudest, most condesending lady, think her name is Molly, I have had the displeasure of encountering. Don't Go There. If you have to, call and see if they gave a new manager first. She's so rude, working with the public should be only last result. Reconsider who you have run thus location. She even answers the phone rude and like she doesn't care if you become a customer or not. I've been with H&R for 15 yrs, she's the only one I refuse to deal with.
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April 2023 by Jocelyn Vergara Molina
I wish I could give zero stars, Molly Mendez not only was condescending but clueless on what I told her IRS was requesting from me even when I explained I spoke to Kay Hunter the day before, which by the way was the sweetest person. She questioned why Kay did not help me instead, that was irrelevant, I made an appointment for a reason. Bottom line she made me feel I was asking her something insane and was not welcoming at all. First and last time I will ever attempt to do business with H&R Block.
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April 2023 by Jonathan M.
Made an appointment for 10am... it is now 10:50am and I am still sitting here in the lobby as others are walking in and being seen immediately. I ask what's going on and the receptionist says they had appointments.... I HAVE A 10am APPOINTMENT!!!! Never dealing with H&R Block again after this
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March 2023 by Lisa R.
Tax season is usually not fun. Angela Nguyen assisted us this year. She was such a fabulous person and super informative about everything taxes. What a nice person. She's been there for 23 years and my hope is that she's there 24 years more. Taxes are sometimes stressful enough but Angela will stop you and ask the pertinent questions to ensure you have the best understanding of your taxes. What a nice and professional lady. Thank you Angela!!!!
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August 2022 by Bonnie Wait
She was very helpful and knowledgeable
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August 2022 by Alejandra Guerra
It was amazing, really good service.
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August 2022 by Prabhu
she gave complete informations
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August 2022 by Emilie Lake
The lady that help us
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August 2022 by Lance Kalafut
excellent service from Christine Collins
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August 2022 by Darnell Beard
Because of Lana on southern ave in Tempe az
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May 2022 by Max M
DON'T EVER FILE YOUR TAX RETURN WITH THEM if you are a foreign citizen, especially if you are married, especially at that place in Tempe!!!I filed my return on Feb 02! I paid them almost $400 for their "consulting services" upon filing and still did not get a penny after 3 months!But what's more important, they are not able to tell you what exactly is happening with your application and where is the return! You are not even able to trace it nether at IRS website, nor at theirs.They just fill out standard forms, submit them in paper and do not share any information! The only response I got from them is that IRS is "probably" busy now, and "your return application is likely to be processed shortly".When you just file an application, they tell you one term - 4-6 weeks. After that expires, they say "Oh, IRS is busy, it will take 8-12 weeks".When that expires, they start saying that you have to wait for your wife's ITIN number to be issued.Then, after 3 more visits and numerous call, the only information I could pull out of them was a tax advocate contact number at IRS, who was able to convey a clear processing terms and deadlines, which those "consultants" at H&R Block should have let me know in the very beginning! I would then definitely look for more affordable option!Does it worth your money paid - definitely not!They charge you for what you can do yourself, nothing else. It will probably take no longer than our waiting so far. And I have never been offered a compensation for all this bs.Stay away from this brand!
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April 2022 by Ty Govan
Of all the many years I have filled taxes, with HR block, I never felt so rushed, not listened to etc. I feel like they may have been done wrong also. I have never owed taxes in all the years that I have filed. The customer service needs some improvement. So unfriendly, and not welcoming at all.
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April 2022 by Ginger Bidle
Angela is very professional and a pleasure to do business with. She provides excellent customer service.
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April 2022 by Terry Shank
Because kay Hunter was great at helping me and explaning things to me.