OfficeMax

Most Recent Comments

• January 2024 by T'kia C.
  Mfs don't even deserve ONE STAR. Rude ass employees, and a huge lack of customer service. The place was completely empty while I was in there and the employees acted as if it was an inconvenience when I inquired about printing a document in person because normally I order online. Needless to SAY. Rude asf and you're best off going across the street to staples. It's sad when another establishment says they get people all the time who come from OfficeMax due to y'all's shitty ass customer service. DO BETTER......
• January 2024 by AlyRy S.
  I'm not a normal customer but I had a roll of bubble wrap to return. I called the store and spoke to Zoe who told me that without a receipt I could not return it. She did say if it was under 30 days without the receipt they could do store credit if they could look up my account. I told them I don't have an account and I wanted cash back not store credit. She then asked me to hold while she spoke to her manager Cody. I never asked to speak to Cody or ask her to do that she did that on her own which I thought was great. When she came back to the phone she said my manager said you can return it and we can give you a refund. I drove 20 minutes to the store for her to give me a gift card that was $6 less than the purchase price. She told me it had to be store credit since I didn't have a receipt. I told her that's not what she told me over the phone. She said sorry that's all we can do. At that point I walked up to the manager Cody and told him what happened and he asked Zoe if I was told it was supposed to be a credit and not cash . Zoe said I don't remember but I think I told her . I let them know again she did not tell me that . He said they wouldn't do anything about it. So I called the corporate number and I spoke to someone who kept putting me on hold not listening to what I was saying and then decided to call the store. They told me to wait 1 to 2 minutes on hold and after 10 minutes she finally dialed the store number. She then came back on the line and Cody walked to the back of the store out of my view. She told me that they would not be giving me back the refund because of what Cody said. I escalated the call from there but want to focus on the actual store itself. I asked for the site manager and was refused that information from Cody. He then tells me that he was standing right next to Zoe when she told me it would be store credit. I said how is that possible when I got here you asked her if she told me that and she said she couldn't remember? He claims to be standing next to her when she had the phone call with me yet didn't remember that the first time when I first got to the store . He's lying that never happened. I would not have driven out of my way for a partial store credit l. He then said I could call his supervisor tomorrow and wrote his information down on a piece of paper only after I asked for it. As I'm walking out of the store he yells from behind the desk my supervisor is not going to do anything for you either. He yelled it in front of multiple customers. Then when I got to the door it would not open so I had to physically Push the door open myself while he stood there and watched me. This has been escalated through the corporate office and I have also written the Better Business Bureau. Cody was completely unprofessional and I wouldn't advise anyone to shop there. This was all over $17. I also went up to him three times and said I'm giving you another chance to make this right and he still refused. Horrible customer service and I will never shop at OfficeMax again
• January 2024 by Cid Stiefel
  I was looking for reinforcement labels and found them here. So happy I did not have to order them through the computer and wait for them.
• January 2024 by C R
  This place has gone down in the last 3 yrs. I used to work here and customer service was good good. NOW it doesn't seem to exist. When it does exist it always feels like you're an inconvenience to ask for help. I brought in a few copies to be folded and I was told "it's going to be awhile. Are you able to drop it off and pick up later in the day?" I said sure. I had errands to run. So no biggie. Again, I used to work in the printing department at a different location. I know how things work. 35 copies of 20lb paper just to be folded does not take a whole day and should not require someone to "come back later". Anyways I walk away to print out more stuff. Then I hear "WHERE DID SHE GO? SHE NEEDS PAY FOR THESE." -_- you just told me to come back later..... anyways. The "customer assistance" that I got did not feel genuine. It made me feel like I was inconveniently existing. That's how bad the service was.
• January 2024 by Zach Eastburn
  Awesome store Rochelle at the print center in very helpful!
• December 2023 by Debra M
  I depend on Office Max for all of my office and technical supplies. I value their excellent customer service, with the leadership of Shaun, who has been there 10 years. He is very knowledgeable and has a great way of explaining technical information to make it understandable! The prices are great too.
• November 2023 by Janie S.
  This place doesn't deserve a star poor customer service. We asked to for help and they just told us to it ourselves
• November 2023 by abelmendez A.
  Asked the worker to laminate a paper for me, don't know his name other than that he's bald. Said no I had to drop it off, I've got it laminated multiple times before. Drove to staples and they did it for me . I guess if the bald guy is working don't ask him.
• October 2023 by Lara V
  Have used this place for printing and copies for quite a few years. Almost always good reliable service.
• September 2023 by Marcia Warren
  They should get better application forms I didn't like the ones they had there
• September 2023 by Patsy R McBee
  Always able to complete my work or home tasks. The employees are helpful and courteous
• September 2023 by Teresa Robertson
  I ordered a printer on 9/16 from Office Depot. They sent me confirmation of my order on 9/16. They then took the payment out of my account. Office Depot then cancelled my order “due to a payment issue and I wasn’t charged”. Well that’s not true because I was charged. They took the money from my account. I should have went with Amazon as I always do however I was trying something different because I need to have an office supply account. No way. I refuse to use Office Depot. They took my money and now I have to wait to get it back.
• September 2023 by Bob Martin
  This is a nice OfficeMax. The staff are very friendly and they always ask you if you need assistance almost right away. If it belongs in an office, believe me, they have it.
• September 2023 by Jim Chavez
  Horrible customer service. Just wanted 1 sheet printed in card stock. You have to leave it overnight or do it yourself. I had other things to do. This is not the first time I've had to do this. I hope they are out of business soon. By the way, Staples across the street did it while I shopped for other things.
• August 2023 by Querida Walker
  I appreciate the male and female employees who helped with my needs in store and helped me load my online purchase