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January 2024 by Liam Keller
When I tried to return my rental, it wouldn't pull up that I had even rented anything so then I was charged a 20 return fee for something I could have done myself it had even been an option. Wouldn't pull up in the app or online when I entered in my account information.I will say the employee working this location had been very nice when i picked up the rental.I would highly recommend making sure that you plan to return your rental before office hours close to avoid the fiasco that I ended up trying to deal with for about 30min before I gave up.
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December 2023 by Joe Gutierrez
I always pick up my usual trailers from this location. Never had a problem.Their service is impeccable!
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November 2023 by Brittany Hardy
Best UHaul location I have used, and I have used many. The staff was super friendly and helpful, helped me save a few dollars, were patient, and made sure I had everything I needed. Greatly appreciate the excellent customer service!
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October 2023 by Meagan Griego
After a nightmare of a previous experience at a different location U-Haul booked me a reservation here. The owner greeted me and was friendly and helpful. Quick and efficient . I appreciate it, go-to location !
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June 2023 by Alex Knowles
If I could give negative stars I would. Due to the failure to do the bare minimum of the job I had to try get 3 different trucks resulting in a $100 credit-- never given.There is a reoccurring, fraudulent theme with these guys. Like a few other reviews here I dropped off my truck, then was told I'd get a call to close out my rental. I never received a call but I sure got a $570+ charge attempt on my card. I contacted after hours chat and they told me it's due to missing/damaged equipment. The u-haul was damaged upon pickup, after one location failed to drop the keys in the locker for me to pick up my van, then I was reassigned to this location that boxed my 2nd attempted rental in where I couldn't get out. I finally got this damaged, rundown truck with no gas, I used it a total of 17 miles, to my apt, to my storage and back to the uhaul. No place to cause damage or lose anything. I will now be forwarding the photos of both the boxed in truck and damaged truck to the attorney General, contact my lawyer and use the other reviews as supporting evidence of the dishonesty. I should have refused the truck and I know I will never do business with this place again.
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April 2023 by Sabino -Sal- Chavez
Marcus, you are the man! I would definitely use this place again. I rented a 10” cargo truck and it met my expectations. The service is top notch (Both day and night).FYI: There is a gas station west of them to fill up when you are bringing the vehicle back.
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April 2023 by Exploring With Neeci
I .are a reservation once I got to the location I waited 35mun to be serviced and missed the ser time for app. The process was long because my phone end the uhaul phones wouldn't connect ? ? I was able to get the van and bring it rite back so I was happy its location is very convenient
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January 2023 by Todd Mahler
Rented a truck for 4 hours. Very friendly staff both checking in and out. Super clean vehicle and very speedy service.
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November 2022 by Michael “TFN” George
Came to refill propane. They were able to do this for me. Not much more to say?! Just kidding…I always have more to say…But seriously, I get my refills here all the time. Quick and efficient. PROTIP: They can only refill canisters less than 12yrs old. They actually stamp the requirements into the handle on the ones I have. Happy burning folks!
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October 2022 by Michael “Two1stNames” George
Came to refill propane. They were able to do this for me. Not much more to say?! Just kidding…I always have more to say…But seriously, I get my refills here all the time. Quick and efficient. PROTIP: They can only refill canisters less than 12yrs old. They actually stamp the requirements into the handle on the ones I have. Happy burning folks!
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October 2022 by Randal J.
8 am Saturday rental, my license is a travel ID. It's good for anything, even traveling by airplane per the US government and the TSA. Not good enough for UHaul however, they had to call my sleeping wife at 8:30 on a Saturday morning to validate my identification. That's ridiculous. What if I just moved here and have no one to call? Most of my friends don't answer calls from unknown numbers, and this call came in on my wife's phone as unknown. The truck I had a reservation for was not checked in either, I had to wait for them to check it in before I could rent it. Worse yet, I drove a pickup for only 30 miles and topping it off took 4.2 gallons. That would be 7 miles a gallon, that truck is estimated to get 19 miles a gallon according to UHaul's website. It was not topped off when they gave it to me, so I put in gas I didn't use, at today's gas prices. That's stealing in my book NEVER AGAIN. UPDATE: In the interest of fairness...UHaul contacted me by phone offering to refund the amount I spent on gas. I didn't want to take money for the gas I used, I just wanted fair, so I did not respond. It would be hard to tell what portion of the gas was actually legitimate use. In the end, I got an email indicating they refunded money directly to my credit card, and yes they sure did. So I must say, they tried very hard to make this right. Upgrading review to 3 stars for the effort they went through.
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September 2022 by Josh Ortega
I had called to speak to a manager about my rent past due. I wanted to set up a payment arrangement for a week later and they completely ignored me.Good thing I’m moving out. Don’t waste your time with these guys!
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August 2022 by Brandon L.
Tried to find a dolly to move a fridge but couldn't find anything, called here and they were very responsive. Helped me out and were very kind!
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August 2022 by Tori Tippmann
Got a uhaul from this exact location 3 months ago and I didn’t have my drivers license. It was worked around and I was able to rent my uhaul.I needed one for the day today and had to uber as my car is in the shop.Not able to rent one today now I have to get another uber home.
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July 2022 by Mary
Worker refused to give me my rental. I ordered it for 24 hours & came after closing. He was a young tall white dude who seemed extremely dense in the head. He approached me asking if I needed help then proceeded to be dismissive and rude for no reason. He then said he didn’t get any online orders but was lying bc I showed him the proof. He just didn’t want to put the keys in the locker. He said since he’s clocked out he’s not going to allow me to get my rental. It was clear he is just lazy and seemed high off his mind.
