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November 2023 by Rick B.
So today we brought in our truck to Costco south Tucson to get a tire rotation and nitrogen reversion. We paid twelve dollars for the nitrogen and the rotation was free. The cashier told us it'll take an hour to an hour and half. After 2.15 hours the truck was completed and we left . Before we got out of the parking lot we noticed a loud squeaky sound coming from the front end . We turned around went back to the tire shop and contacted Rick tire supervisor and explained what was wrong. He looked under the truck and saw all of the sticky weights that Anthony put on during balancing had come off. Rick asked Anthony why he didn't put on the hang weights on the tire and Anthony just shrugged and said just bring it back in. Anthony obviously does not care about doing the job right. So after waiting another hour and Rick redoing all of Anthony's work we finally got back on the road. Fortunately we found this out before our thousand milt trek back to Wyoming. The least Costco could do is reimburse us the 12 dollars. Or a free pizza.Be careful on who you get service your car.I guess our next call should advise corporate
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November 2023 by Jacqueline D.
This is the closest location as I live south of Tucson. It's very disheartening how filthy this location is. Came in to buy some sweaters and the clothes are in such a disarray mess. I had to leave this location and go to the Thornydale location where customers actually leave things as they are presented and torn out of the packaging. People read the description before you tear an item out of the packaging and just toss it aside to go to the item below it.
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October 2023 by Cameron Gregory
While prices are good, the service is abysmal. Car took longer than quoted, and the workers work on other cars before finishing yours. After finishing my car, instead of handing me my keys and paperwork (I already paid) I had to wait an additional 30 minutes in line just to be given my keys and paperwork. I’d rather pay the additional costs of an actual shop rather than this junk. Trust the other reviews here. If you value your time, do not go here.
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October 2023 by Paul Fillmore
Slightly cheaper prices, no warranty, and obnoxious policies. Wait times are incredible. Not worth it.
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September 2023 by Chris Lugo
The most rudest Costco employees you will ever meet!!!! Makes the visit such a horrible one. At least you leave knowing you got a good deal. If rude and negative customer service doesn't not outweigh it.
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September 2023 by Erica S.
I work for Costco 20 years ago. I've been to Costco's all over the United States. And I've never had a bad experience. Love it every time. I have been a loyal customer for 20 years and I never regret it and this is the one store I come back to you every month and I always spend some insane amount of money that it's not within my budget and I never regret it. I do it every single month and I'm completely fine with it . Part of why I stopped working there was because I was spending my whole paycheck there. I had a problem now it's my hobby shout out to my homies that I still see when I shop there and the ones I'm still friends with !!!
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August 2023 by Marco R.
I tried the new Costco Roast Beast sandwich at the Food Court. First the price is high - very high for Costco. $10! Second, the sandwich had two very thinly sliced layers of roast beef. Really Costco? The sandwich is made with very thick bread, wilted lettuce and a disgusting onion sauce stuff that leaked all over the place. Stick to the Hot Dogs and Pizza. This sandwich sucks.
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June 2023 by Arielle W.
This Costco is always so busy. The employees aren't very friendly or approachable in my experiences. Recently, they have started asking to see your Costco ID before you get to self checkout. Why though? You show ID to get into Costco and have to use it to scan before you pay. While only a minor inconvenience, it really doesn't make sense and is quite annoying; especially after fighting through the constant crowds, no matter what time you go.
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June 2023 by D.C.
Tech's are overworked.Made to hurry, and rush.If the person at the desk has a free moment, he has to to to back and helpSame as Discount Tire
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May 2023 by Katrina Miller-Price
Negative Stars.....Lousy customer service! Inattentive tire center employees at the Tucson Marketplace location, who do not suffer any consequences for the way they treat their customers. You can never get through to speak with someone and if you do get through, they put you on hold for an extreme amount of time (over 30 minutes). They justify their subpar service by saying they are too busy – this is an unacceptable reason. I know this, because the Costco Tire Center @ the Grant Rd. location in Tucson is even busier and the employees there are always kind, attentive and focused on giving their customers the best tire experience. The employees at the Marketplace location lack compassion, empathy or any sense of urgency for their customers. It is unacceptable for Costco to continuously allow this behavior towards their customers. I have been waiting over a week for one tire that I ordered in store – it was being shipped from another store, which was in a nearby state. When I ordered my tire, I also overheard the tire center employee telling a customer that his tire is in stock, but they do not have time to install it and sent him with his tire to another Costco store in town to get it installed. How inconvenient and ridiculous is that? As a consumer, I am appalled with the way Costco is allowing the Tucson Marketplace location to run their tire center. The tire center employees at this location lack customer service, strong work ethic and empathy. Costco management of this tire center is severely flawed. This has been an ongoing issue for over a few years now – it needs to be corrected.
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April 2023 by Jayme G.
I am thrilled to write a glowing review about Tim, an outstanding employee at Costco! Tim has helped my mother on two separate occasions, and each time he has gone above and beyond to provide exceptional customer service.Firstly, Tim helped my mother track down a specific ring. They showed in stock but wasnt there when she arrived, demonstrating his attentiveness and commitment to customer needs. His willingness to help in this way is truly remarkable, and it is rare to find employees who are so dedicated to their customers.Secondly, Tim recently assisted my mother in securing the last 30 boxes of discontinued flooring for her renovation project. He personally located the boxes at a different location and made sure that my mother was able to complete her project without any issues. This level of dedication and ownership of customer issues is truly impressive, and it is clear that Tim takes pride in his work.I am also impressed by the fact that Tim has been with the company since 1987. It is reassuring to see an employee who has worked for a company for so long and is still as genuine and helpful as ever.Overall, Tim's exceptional service and dedication to customer needs have left a lasting impression on me and my mother and undoubtedly many other customers. It is employees like him who make shopping at Costco such a pleasant experience. I highly recommend this Costco, and I am grateful for their outstanding leadership and service.
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April 2023 by Gm M.
I am thrilled to write a glowing review about Tim, an outstanding employee at Costco! Tim has helped my mother on two separate occasions, and each time he has gone above and beyond to provide exceptional customer service.Firstly, Tim helped my mother track down a specific ring. They showed in stock but wasnt there when she arrived, demonstrating his attentiveness and commitment to customer needs. His willingness to help in this way is truly remarkable, and it is rare to find employees who are so dedicated to their customers.Secondly, Tim recently assisted my mother in securing the last 30 boxes of discontinued flooring for her renovation project. He personally located the boxes at a different location and made sure that my mother was able to complete her project without any issues. This level of dedication and ownership of customer issues is truly impressive, and it is clear that Tim takes pride in his work.I am also impressed by the fact that Tim has been with the company since 1987. It is reassuring to see an employee who has worked for a company for so long and is still as genuine and helpful as ever.Overall, Tim's exceptional service and dedication to customer needs have left a lasting impression on me and my mother and undoubtedly many other customers. It is employees like Tim who make shopping at Costco such a pleasant experience. I highly recommend this Costco, and I am grateful for their outstanding leadership and service.
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April 2023 by Adelfo Huerta
I had originally purchased my tires from this location but this time it was a bad experience.
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February 2023 by Aaron E
In the most part everything is OK but the tire center really kills it for everyone. They don’t like to answer the phone and they say they can’t do anything if they don’t feel like doing it even if they’ve done it before. Also say they can’t do anything over the phone after telling me to call back two hours later with the information they told me to get. Why have a phone? Why tell me to call back?
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February 2023 by Clarissa Escamilla
I tried to order tires, they were cancelled after a week without notification so I called the tire center and was placed on hold for over an hour 4 times throughout the day, they finally answered and were very rude. basically they informed me they had nothing to do with ordering tires and couldn’t help me order tires or tell me what was in stock and available.Do not attempt to deal with Costco tires. It was one of the worst experiences I’ve had ordering tires and I will never do tires here again.