January 2023 by Cory Peremsky
Had a Commencal ebike that after sitting would not power on. Fair Wheel Bikes was able to diagnose and fix the problem in about a day. The cost was very cheap too, the also updated the firmware for the bike at the same time. The staff is also super friendly. This shop is way out of the way for me but I wouldn't hesitate to go there again.
January 2023 by Perry Almquist
Amazing customer service, can rent bikes, test them out, great products, definitely fair, highly recommend stoping by ?
January 2023 by Jay Engel
Performed follow up service on my bike for over an hour and didn’t even charge. I was impressed by how multiple techs offered suggestions to my issue. Brought in a six pack to say thanks and keep them hydrated.
December 2022 by Eric Jungbluth
Walked in with with my bike and some parts Saturday afternoon and Alex, a mechanic at the shop, was able to diagnose, repair, and reassemble my busted hub and choppy shifting.Thanks Alex! I appreciated it a ton.
November 2022 by William Crowley
Fair Wheel Bikes was not so fair! Fair Wheel rented me a nonfunctional bike. I rented a bike to ride in the El Tour de Tucson, and flew in from Oregon, rented an Airbnb. We had group of us that signed up, and trained for the 102 mile ride. The bike was expensive to rent because it was the El Tour weekend which I understand. After the first 12 miles or so I had 3 flats without an obvious reason for a flat in the tire. I'm and experienced rider and know how to change tires. The rim had a defect. After 3 flats, I changed over to intermittent pumping of the tire until the hole became too big and would switch it out, and it would happen again again without a visible cause. I debated quitting the ride, but the whole groups switched to the 62 mile ride, and I rode on a very low pressure tire the whole ride. I returned to Fair Wheel, and they would not take responsibility for a nonfunctioning bike. I asked for a discount, even though I felt a full refund was more appropriate. I talked with the manager, and he could care less! Do not rent from Fair Wheel unless you want to ride on a nonfunctional bike. Very disappointed.
November 2022 by William C.
Fair Wheel was not FAIR! They rented me a nonfunctional bike. I came into town from Oregon to ride in the El Tour de Tucson, and rented a bike from Fair Wheel. The bike was newish, and expensive to rent because they would only rent for the whole weekend because of the El Tour which I understand. I rode with a group and we were going to ride the 102 mile ride. After the 1st 12 miles I had 3 flats! I checked the tire for a cause and the rim each time but could not find a cause. The rim was causing a slow leak, and I rode on a low pressure tire the rest of the way, pumping it up every 3-5 miles depending on the speed of loss of air. My whole group switched to the 62 mile ride when we flew in, rented an Airbnb and trained for the 102 mile at a huge expense. I returned to not-so-Fair Wheel, and explained the problem, and the manager could really care less. I explained that I was counting on a functional bike, especially at those prices, and he pretty much said "too bad!" He would not discount the nonfunctional bike. I was not asking for a refund which would have been appropriate but a discount. I would not rent from Fair Wheel.
November 2022 by Cesar W.
I got my back tire stolen and they put a rim and tire on which simply doesn't fit. It takes 20 min and an absurd amount of elbow grease to put on and off after I get a flat while the other one I can do in less than 3 minutes. I've taken it in and be like "look it's not supposed to be like this" and they agree that no it is not. However if I want it fixed I need to drop 100$ on a new rim and tire. Furthermore that tire goes flat an insane amount. The front one has not gone flat since I got the new back tire while the back tire has gone flat over 10 times. The chances of that being coincidence are less than 1000 to one but I still need to give them 100 to fix their mistake. Absolutely atrocious and go to RC bicycles behind them next to the laundromat they've been solid every time. I would give 0 stars if I could.
November 2022 by Sara Sherman
I've been taking my bike to Fair Wheel for a couple years, so decided to take a bike from LSS-SW (my workplace) that was in need of repair after being in storage for years. Steve immediately dropped what he was doing, repaired the bike, gave me details on the status of the bike, and THEN let us walk away with it at no cost because it's "for the kids". We love Fair Wheel! Thank you Steve!! A kid in need is going to love this new bike!
November 2022 by Adrien Lindberg
Great service, Im a student over at UofA and when the Bike Repair stand on Campus blew me off I went to Fair Wheel, just needed my pedals pulled off because one was stuck. Did it for free and put on the replacments I brought in. Live savers
September 2022 by Lone Stars
Friendly people. Willing to also assist with things such as scooters too (brings your parts)
September 2022 by Scott Walters
This was my first time going here and I will definitely go back. I had a minor issue withy chain, They handled it immediately, the staff was very polite and welcoming. I was expecting to spend 50 plus dollars, I was extremely surprised at what they actually charged me.
September 2022 by Ricardo M.
They've been a shop I've used and raced for since the 80's. Love it .. glad to see Ralph is still around and doing so well at that location.
September 2022 by Darren T.
We moved to Tucson and stored our bikes in the backyard. After a few years took them to Fair Wheels to get tuned-up and found out they were somewhat valuable (Japanese racing bikes.) Brought them home and now stored them in a locked shed. Within a week we were broken into and the only things taken were the bikes....strange? After years of being unsecured and outside???Just discovered this has happened to another person after getting a tune-up there. They are a friendly establishment and their work was great.
August 2022 by Maura
Just moved to Tucson and so glad to have found this awesome bike shop! The employees are so kind and made sure I left feeling comfortable and safe on my bike while taking into consideration my student budget :)
August 2022 by Jennifer Acuna
Fast, friendly, great customer service. Alex is the best. Thank you for getting my daughter's bike ready for the u of a. We will be back. Thank you
