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November 2023 by v b
From start to end my experience was great! There was constant (when necessary) communication, the work was done in a timely manner, and everyone I spoke to was friendly. I would definitely recommend them to others.It's been a month since my car was worked on and it's driving better than ever. :)
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October 2023 by Marcia Andrew
Having had a long term relationship with my previous shop I was at a terrible loss to find another shop after mine was sold. I had been spoiled & really needed someone I could trust & not take advantage of me. Primarily Japanese treated me with such respect & caring I am secure knowing where I will be going in the future. I strongly recommend them for their business ethics & service.
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October 2023 by Joseph Zelinka
Fantastic job. Done quickly, inexpensively, efficiently, and transparently. Kept me in the loop every step of the way, and even put air in my tires as a bonus. The icing on the cake is that they even offer a free shuttle service, and both dropped me off and picked me back up from my house to spare me the journey. Definitely my mechanic of choice henceforth. Cannot recommend enough!Services: Air & cabin filter replacement
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October 2023 by C.T. Revere
When I damaged the underbody splash guard on my Honda Accord, I was sure I was in for a costly replacement and probably a few days without the car. But the good folks at Primarily Japanese made it as painless as I could hope. They fit me in on a heavily booked day, found that it only needed 20 new fasteners to keep it in place, and did it quickly and affordably. I have a most excellent first visit impression!Service: General repairs & maintenance
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September 2023 by Ruben Carrillo
I've been bringing my 98 F150 here for quite some time now. They do a phenomenal job every time. First time it was getting the check engine light off and then it was one thing after another and gave great service every time. they let you know upfront about the stuff thats wrong with it and honest about it. They don't pressure you either. Friendly Staff. I highly appreciate their work on my older truck. In my opinion Best Auto Shop I've gone to HANDS DOWN. Loyal customer
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September 2023 by Kathy Babcock
Great service and customer support. They had to order a part for my car and they updated me on the status so that I knew how much longer I had to wait. Very customer centric!Services: Air & cabin filter replacement
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September 2023 by David Wolf
I've been taking my cars (Honda Civic and then Toyota Corolla) there for a decade. They kept both cars running well for many years. They are meticulous and honest and clear at explaining the need for repairs. They always get customer authorization first, never overcharge or do unnecessary work, and clearly distinguish whether repairs are required for safety, recommended for the vehicle's longevity, or merely optional for comfort/convenience/cosmetics. Their referrals to outside shops (e.g., detailers, glass) have always been solid; their professional network is as reliable as themselves. I trust their advice and their work and would recommend them to anyone.Services: Transmission
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August 2023 by Katrina Miller-Price
I’m giving this review with a heavy sigh! This place is pretty honest with the diagnostics but the prices are extremely high. My complaint is not with the diagnostics themselves but with the unprofessional environment. As I was walking into my appointment another man was walking in with an explicit shirt about politics. Stating F blah blah and the other. I thought ok he’s a customer also here for an appointment but to my surprise he works here. There is a time and place for political statements and a place of business is not the place. Customers do not appreciate your political agenda when all we need is our vehicle fixed.Service: Vehicle Inspection
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August 2023 by Vijayan C.
These guys are awesome! Found the electrical issue with my disabled abs and vdc on my Subaru. I will be using them again!
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July 2023 by Mario Acuna
I was referred by a coworker and I’m so glad I went to this shop. I had a previous negative experience with another well rated shop in town.They made it seem like my car couldn’t be serviced but only could take a complete ac system replacement. It did not and after almost 2 years without ac I can drive around 100+ heat in my car comfortably. Great service.Services: Auto A/C recharge
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July 2023 by Jesus Alvarado
I was helped by an amazing team when my car broke down here in Tucson. They will give you an honest assessment of the situation and help you out the best they can. I wish all Mechanic shops spoke to their customers with kindness like they do.Service: General repairs & maintenance
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July 2023 by Eileen Ratajczak
Perry was my contact all the way though the repair of my 2015 Subaru Forester. He gave me the play by play on what needed to be done, how much it would cost, and when it would be done. Also, there was no pressure to do overdue maintenance. Whew! Plus, I got a list of recommended work in order of what should be done first. That’s SUPER helpful! I can see what the car needs, and how much each thing will cost, so I can schedule the work as my budget allows. These guys are EXPERTS in both vehicle maintenance and customer service. AWESOME service!!
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July 2023 by Carlos Palavicini
Excellent customer service, Jacob did a great job. Their repaired the alternator getting the job done before the time they told me. Everything went smoothly and easy, plus they gave me 3 years of warranty (it blows my mind still), and so far the car has been doing well. Few days ago I got an email from PJ with a link to the file they had about my car with the record of the last visit… just great!! I would recommend anyone needing to get the car serviced visiting Pj.Service: Electrical repair
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June 2023 by John Amoroso
The gang at Primarily Japanese is awesome. They are keeping my old Nissan going and I have confidence in their work because they have factory certified technicians. They have given me good information to help make decisions without pressuring me to make I necessary repairs. They are very helpful with shuttles and scheduling. Best shop I’ve ever been to.Services: Transmission
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June 2023 by Mick B
Last week I took my, recently purchased old 2012 Honda Civic, 180K miles, in for a full inspection, $170. A bit pricey but worth it imo. I got a detailed report of what was needed with a cost breakdown. I called and spoke with them about the report and they went over every item on the report. They did not try to up sell me on unnecessary parts and services. I appreciate honest businesses like Primarily Japanese. They did most of the recommended work on the report. I did the easy stuff lol. This is a professionally run, and honest business. I’ll bring in other vehicles for service.Services: Transmission
