SimonMed Imaging on Orange Grove provides a generally comfortable and efficient patient experience. Reviews note the technicians are very nice, professional, and superb. The front-end staff is described as amazing, thorough, and knowledgeable, ensuring good patient care even when busy. The process from check-in to exam is seen as very efficient. However, significant frustrations are reported with the administrative and billing systems. Patients describe ridiculous scheduling follow-ups with excessive calls and texts. The billing process caused anxiety, with difficulties reaching helpful personnel and initial bills being much higher than the final corrected amount. The call center is noted as being outside the U.S. Despite these issues, the clinical care is highly recommended.
