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January 2024 by Jorge Beltran
BEWARE!!! This place is not secure at all. My unit was broken in and half my stuff was stolen. Management couldn’t care less about what happened. On several instances I went and found broken locks and units that had been broken in. I was told none of the cameras work. And one of the workers seems particularly sketchy.
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August 2023 by Jack Y.
I do not recommend renting an indoor storage unit from this location. I currently rent an indoor storage unit and run into issues where I can only sometimes access my storage unit due to the card reader internet service going out regularly, leaving me needing access to my belongings. 1. There is no customer service onsite. Customer service is down the street at another Uhaul location; this is only a minor complaint. 2. Customer service at 1265 E Benson Hwy could be more helpful and valuable. However, you will leave in frustration because all you get is a Gen Z behind the desk who talks with her customers wearing giant aviator sunglasses and has nothing of value to add to the conversation. 3. I've canceled multiple camping and backpacking trips due to my inability to access my belongings due to system issues. 4. Uhaul has no physical way to access the building: no lock and key entry, side door, secret tunnel access, nothing. 5. Cars tailgate constantly, and homeless people are an issue at this site. You won't feel safe if you're alone. This complaint is a minor drop in the Uhaul bucket that will fall on AMERCO deaf ears, but hopefully will resonate with readers. Uhaul 23,000 locations. 4,600,000 rentable square feet. 5,400,000 jobs. I can't even get a courtesy call/text when the building is fully operational.
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June 2023 by Safa Mahek
horrible manager. sat there and scrolled through his phone while he told us to figure out a solution for his location being overbooked. showed absolutely no concern. terrible experience.
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December 2022 by Kamron Zufelt
This location is no longer 24hrs so you can't get into your unit at night. No one answers the number or works the front desk during the day. There was a paper on the window that said something about them moving locations so I wasn't able to get any help during the day either. I had to leave town without my things.
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November 2022 by Mystic Krystal
Just another scam artist to add to the bunch. Clearly states FREE month of storage WITH truck rental. I drive an hour and a half to drop stuff at storage and they tell me they won't honor the free month. So here we are with a 20 foot truck full of everything we own and no where to put it. It is a scam and another business with NO integrity.
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September 2022 by Conor H.
Was told when renting a truck that I would get a complementary first month of storage for free at this facility. However upon checking out they charged me for the first month, when I said that I only chose the location because of the offer they said that it's only if you taking a a truck one way. I told them that's exactly what I'm doing and they said well actually we can't give you that offer because our units are near capacity. False advertising I never would have reserved a unit here if I hadn't been lied to about a free first month.
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August 2022 by Tiger Rojas
Visited website on prices for a rental trailer or small truck on late notice they jumped to help me. great communication and friendly ended up not renting but highly recommend
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June 2022 by Angela O'Donnell
I would really like someone to andswer My call and let me know if the gate is fixed I went last week and wasted time and money to remove my stuff and havent been able to get ahold of anyone to see if the gate is fixed or if they will be compensating the trip for the money spent to go clean the storage out, but couldn't get in.
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June 2022 by Wilbur Wood
Fair prices and great service people whom are attentive to your needs
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January 2022 by Gillian Robinson
Love them. My storage is very secure.And it's a very kept up and. Clean facility
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January 2022 by Martin Cienfuegos
Reserved a unit online it turned to be a space for a vehicle. I called and canceled 4 months later I noticed I’ve been getting charged I have yet to receive a call back from the regional manager for a refund.
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November 2021 by David Hetrick
Decent facility. Good location and price
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September 2021 by Robin Jiles
Only because they lied to me about 1 month free storage. This Was the only reason I rented the unit and when I got there I ended up paying almost 115.00 money I didnt have at the time but need to store my stuff
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June 2021 by Steve Meyer
I' ve had units here for two years now, no problems. The office was moved up the road to the corner of Ajo & Benson Hwy. There is not anyone on site anymore.
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May 2021 by Ondine Gonzales
Was helping a friend moved
