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January 2024 by C P
Unbelievable! 10 cars in the drive thru and I’ve been waiting inside for 45 min! Good luck if you want to reach a live person at the pharmacy! There are not enough pharmacists or staff at the pharmacy and obviously CVS COULDN'T CARE LESS. I’ve had it. I’m taking my business to Collier Drugs on Dickson. They are local and really care about their customers. I would give this pharmacy a negative star if I could ?
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November 2023 by katie pierce
If I could give a 0 I would. The WORST customer service I’ve ever experienced.
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October 2023 by Kyli Haydon
As someone with experience behind a counter at a pharmacy, there’s absolutely no reason I should have to wait 1+ hours inside the lobby for my medication or wait 24 hours for it to be filled when I need it day of. I went through the drive through today and the man working it was rubbing all over his face while huffing and puffing. I do not care how busy you are, a pharmacy is not the place to be rude, disrespectful, or unprofessional. I have now been waiting on their call line for approx 45 minutes with no response or anything. I am convinced they take this job very lightly, therefore I don’t recommend this place at all, especially if you don’t want someone huffing and puffing at you for wanting medication. :)
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September 2023 by westdr1dw
Appears this CVS may be living up to their low standards. A very unusal experience with the pharmacist. Thought I was asking an innoucus question. This appeared to send her off the deep end. When tried to explain we just moved to the area and why everyone is asking the same question on PII. Was very cordial in trying to explain. This did not appear to make any difference. Caught the attitude "How Dare You Ask Me". Very unusual. Not sure if they were just having a bad day. We will move on and go elsewhere for service where the customer is at least treated properly.
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September 2023 by quenton plumlee
Pharmacist declined to fill my paper prescriptions and told me that I needed to get the other form of the medication that is over $300 and the form I have cost me $40. She is a joke and her explanation just made me search my head from how stupid she sounds.
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June 2023 by Carrie Sharlow
I love CVS! A little too expensive but if you are a rewards perks member, you get discounts and $ Off on things!
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May 2023 by Paige W.
I arrived a few minutes before their stated closing time to find the screen down and closed for lunch. I simply let them know that I had arrived before the time they close. The woman was snappy and seemed indignant that I didn't know they close 5 mins before the stated time and went on to lecture me on the fact that it takes more than 5 mins to process an order. Hopefully a manager checks the reviews and can work with the staff on manners.
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April 2023 by Jay Lage
The most understaffed + slowest pharmacy ever. 3 customers and I have been waiting for 30minutes while the lady inside was scanning the meds and not paying attention to us and the pharmacist was taking care of the drive through. It's not until we started arguing that she decided to come get our meds. Don't get your meds here!!!!
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April 2023 by Pablo Mondal
Standard CVS. We have the oddball prescription delivered here. There is often a wait, this location can be pretty busy. Nothing terrible about here, but nothing great either. The staff at the pharmacy is nice enough given the sea of people they deal with.
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April 2023 by Jawad Almandri Lage
The most understaffed + slowest pharmacy ever. 3 customers and I have been waiting for 30minutes while the lady inside was scanning the meds and not paying attention to us and the pharmacist was taking care of the drive through. It's not until we started arguing that she decided to come get our meds. Don't get your meds here!!!!
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February 2023 by Diane A.
Horrible service, never again. Used the drive through after leaving the hospital and too sick to go in. They said they would call me when ready. They forgot to fill it and closed an hour later with me still waiting in the parking lot.
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January 2023 by jaime chavez
Horrible costumer service by the manager Sophie. I tried shipping a UPS package and instead telling me nicely if I could prepare the package to ship, she tried sending me to another UPS carrier. She did not want to help me in anyway.
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October 2022 by Kristi Scott
I’ve been coming to this in store (Target) CVS for about 4 years now. I’ve had 3 of my elder family members required to get Rxs from a CVS. 2 have passed away and the third will continue patronizing the pharmacy here.The hours of operation have been challenging at times and being inside the Target limits some availability however I’ve never had such devoted staff and pharmacist- Jessica I’m so grateful to have you on my side - regardless of the obstacles you’ve always been our selfless devoted advocate! It still amazes me that out of all the names and faces you process - you make sure to remember me and my needs. There isn’t any better! Thank you Jessica
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October 2022 by creative03
Took a child to the hospital and after we left was given a prescription to be filled at CVS. Got there before they were closed, the drive through was open. The person on the other side of the drive through, a younger man in scrubs looked at us. He could see and hear me. I explained I needed the prescription filled as I had an injured child. His words, "We are closing."He refused and the window was still open. There may have been at least one car behind me.Callous and non existent service to the people needing help. I shared the episode with the manager and got nowhere. Corporate was called and they told me they would handle it.By then it was too little and too late. I had a child with a compound fracture and the store employee was such a rotten example I'll avoid that place and not recommend it to anyone.
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September 2022 by Braden Scott
Understaffed pharmacy and dirty store. Over an hour to get a script filled at 11am on Friday whereas Walgreens across the street was only 15min.
