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January 2024 by Dan Gotaas
Ryan was well educated in the product we were looking for. The purchase was seamless and over all a good experience.
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January 2024 by Anita Craig
Julian was wonderful to work with. We were able to make a good purchase decision quickly with his guidance. Mattress should be delivered in 2 days. Prices were fair, selection was nicely varied... something for everyone.
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January 2024 by Candy Hebar
My husband and I reviewed purchased a Sterns and Foster mattress at Mattress Firm in Rogers AR. Our salesman, Eddie was extremely helpful and knowledgeable about all products on the floor. He matched our needs and medical issues with the correct mattress, answered all questions and explained in detail what to look for. I would recommend the Mattress Firm company when considering buying a new mattress.
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December 2023 by John Mackey
Justin is really knowledgeable. He does a tremendous job of making sure you not only get what what you want , but also what you need. I will continue to buy my mattresses from Justin.
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December 2023 by Ann Marie Finley
Julian was professional, knowledgeable and an excellent salesman. Love how Mattress Firm does things and their guarantees. The best in the business.
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December 2023 by Sam Linton
We were here a year ago to buy a mattress set for the guest bedroom. Today we returned to buy a replacement mattress for our bedroom. Julien was our “sleep expert” and he showed us a couple of Beautyrests. And then he showed us the Stearns & Fosters mattresses. Wow!
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November 2023 by Lupe Martinez
I was shown several good options within my price range. Julien was friendly, helpful and knowledgeable . I am very happy with the service and hopefully my new purchase. The whole transaction was done smoothly.
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November 2023 by Sandi Branson
Justin was the most patient salesman I’ve ever dealt with. He was knowledgeable and was able to answer all my questions. I’m a return customer and it is because Mattress Firm sells quality beds and you are treated like a welcome customer. I send all my friends there.
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October 2023 by Terry Bland
Julian was great. Very helpful when we needed it and left us alone while we tried different beds and checking now and again to see if we had questions. I don't enjoy buying mattresses but he made it a pleasant experience.
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October 2023 by Charlie Jackson
Excellent service. Friendly people. I wish I could have picked it up today, but I am not sorry about making my purchase. I would recommend them to anybody.
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September 2023 by Tony Delahoussay
Our salesperson, Eddie Alonzo, was extremely knowledgeable, not pushy and answered every question we had. He is actually the main reason we ended up buying our mattress and base today.
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September 2023 by Doug Wood
Julian made this a great experience. Great info, no pressure, and amazing customer service. He was very knowledgeable and made everything, including the financing, very smooth! A+!
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September 2023 by Cat Owe
I am absolutely floored. I have never had such a delightful, laid back (while still confidently delivering all the specs and stats I needed), and so very helpful with pricing and delivery. I think Julien from the Rogers store might be the perfect example of a professional sales person. Thank you!
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September 2023 by Donald Vick
The customer service was very helpful. They didn't try and push me in one direction or the other. They just asked what it was that I was looking for and then showed me what they had and let me make up my mind
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August 2023 by Bob DeVos
We went to Mattress Firm to buy a mattress and adjustable base, The salesman Zach was great! We picked out the set we wanted after being there for some time. One base was $300 less than the other since they were running a promotional, but we did not think it was as smooth as the other so we picked the more expensive option. We were told they would come install and test everything before they left our house.When they came to deliver the set they installed the base and my wife noticed a 14" cut in it. It looked like someone had got it with a razor knife. She called the store, of course Zach was not there so she had to talk to a guy named Eddie, Eddie acted like it was no big deal, he offered her $100 to just keep it, but when you pay almost $4,000 for something you want it nice. We said, no we want it replaced. Of course it could not happen that day so they finished installing and left. When I got home, only the foot section of the bed worked, the head section did nothing.(so much for making sure everything worked before they left) Unfortunately I was at the DR while it was being installed where he informed me I had Covid(I thought we were thru with all of that) when I got home I got hold of Zach who had no idea any of this had happened, however since I had Covid they could not come back and fix anything until I was no longer contagious. Of course this meant we had a bed that only 1/2 of was working for 10 days...Once I was better we made arrangements to get the bases changed out. The workers came and changed it out, this time they tested everything and they left. I got home later and the first thing I noticed was that it was a different remote, in fact it was the remote from the one we did not like that at the time was $300 less. I called Zach, he said he would check it out and call me back which he did. Yes, they are out of the bases we bought, they are on backorder so we just sent this one without notifying you!!!! It is only $50 less(but again was $300 less at the time of purchase) so we will credit you $50.We have been lied to and taken advantage of!!! I would never go to Mattress Firm if I was you!!! This is not the base we picked out, nor is it the base we want!!!!Mattress Firm can not be trusted!! How can you just decide to give the customer a different cheaper product and assume it will be ok?!?!?! What a joke they are!!!!!
