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December 2023 by Keith S.
It's bad. Dirty, card readers don't work, vacuums are hit and miss, no maintenance...don't go.
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November 2023 by James R O'Brien Jr
I have been with Zips for years. In the beginning it was great. Now they have raised prices and reduced service. They no longer spray the back. The "loader" person on the front end didn't even line my up on my last visit and seemedike he didn't even want to be there. I am going to be cancelling my monthly and look for a different car wash. There are plenty of choices in NWA
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October 2023 by Ricky M.
My wife was told "$10 for the first month, no contract, no strings, no kidding." Just like their website states.She was charged $45, 7 days before the month was up and was told she signed a "form" agreeing to a reoccurring charge 7 days within the end of the month. Zips refused to refund due to, the Contract, all the strings, no kidding. Don't fall for their snake like marketing like we did. If they tell you one thing, it will be the other in THEIR favor. Zips should be ashamed of themselves.
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October 2023 by ERIC PERKINS
After being with the same location for 7 years back dating to when it use be to be boomerang wash I was grandfathered in on a monthly cost until today when I spoke with a customer representative named Ashley and said it no longer exist and it had doubled. I'm pretty sure when you're grandfathered into an agreement then it's locked. I canceled both accounts and they went a head and charged me anyways without my permission for the remainder of the month. Very unprofessional. Hope everyone finds this helpful.
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October 2023 by Steve Lewis
You’d be better off using a box of wet wipes and a sham wow! Single wash and memberships are costly and their equipment is broken most of the time. They literally have to post an employee to make sure you can get past the pay screen. The car wash is worthless, like spraying a garden hose on your car. God forbid you have bugs or any dirt on your vehicle - it will still be there once you go through their wash. The people that work there hate their job and won’t put any effort into helping you.There’s a car wash popping up on every corner - don’t use this one!Service: Vacuuming
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October 2023 by Allen W.
This is a HARD NO. First we paid $30 for the full service wash. I doubt we got anything other than the basic $12 wash. So that was really disappointing.It was a busy Sunday morning and they were just putting cars through one after another. Not a big deal until we were in the middle of the wash and somehow it felt like our car got stuck and you could see the truck behind us baring down. Fortunately it was fine and we had to make sure we did not hesitate at the end. The car was at least clean...And then we noticed it. The scratch marks on the car right above the rear passenger door and along the roof. It looks like something was just dragging along the top of the door and across the roof. I was hoping they were just scuff marks but no.I doubt there is any recourse for me. But you should avoid this place no matter what.
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September 2023 by Ken “KO” Gill
Wow has this place continued to increase the prices. I went there today and paid $18 for a simple wash. This past week I drove through the country and had acquired some big splats. Normally when I drive into the wash, there is someone there with a high pressure hose who sprays the front of the car, along with the back window. I guess they stopped doing that. After the wash, I noticed that there was still bug juice on the windshield and bumper. I asked the person working if the wash was supposed to clean them off, they informed me "not if they are baked on". I tell you what, after coming here for 6 years I don't plan on coming back. Need to check out one of the newer places.
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September 2023 by David Emig
The normal staff directing car entry never smiles and looks as if they hate their job. The facilities are old, out in the open, and pricey for what you get.
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September 2023 by Joan Holder
I use Zips in Rogers. Zips is very convenient for me. I get a great car wash every time. The staff are really nice people. I enjoy using the membership especially since there is a lot of construction dust by my home so I use it often.
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August 2023 by Jim Depner
I use the Pleasant Grove Rogers, AR location and the equipment is in awful shape. Half of the spray nozzles for water and soap don’t work and the spinning brushes get way too close to my truck. One of them always pulls my driver side mirror back as I go through. I have no problem with the one on Walnut Avenue in Rogers or the one on Montgomery Road in Cincinnati, OH when I visit there. I feel for the money I spend every month the facility I use the most should be in good working condition.
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August 2023 by Renee DuBose
Many vacuums are broken. Screen for entry delayed customer ahead of us at least 5 minutes. Rarely any clean towels. Light indicating wash was done was broken. Very disappointing experience regularly.
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July 2023 by Diana V
Wow is just all I can say... BE careful of this location. I went a few weeks ago and a man took my debit card and I asked for the $10 carwash and he asked me if I would like to do a membership and I said no than you... Well yesterday my bank had a pending charge for $35 from Zips well I called and explained that I didn't have a membership not wanted one and explained that I was there a few weeks ago and what happened. So the lady said that she would cancel it and send it to the department for refund. Today I was sent an email from the refund department saying they couldn't issue me a refund it was against their policy for canceling the membership! Um hello I didn't give permission for a membership. So please be careful if you go to this location do not allow anyone to put your card in for you.. I guess I will have to dispute it with my bank now since they seem not to care about their client's.
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July 2023 by Cj Guthrie
The car wash in rogers on pleasant grove is not well kept. The trash is not emptied, the vacuums are old and often clogged. Only 2/3 of the stalls have blowers. They need a remodel and new management review process.
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July 2023 by Clay Cutten
Have been a Zip's club member for a few months now. This is the most convenient location for me to use as I drive past it every day. Quality of the wash is excellent. The club membership works out well for me as I wash the truck at least twice a week. Good value.
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July 2023 by DE- In Home Caregiver E.
we have issues with this busines,we stopped to wash my car and paid for the regular charge,the person who was there by the Machine help my husband,we never tell him that we are going to purchas,he aske,we said no,we want regular wash. they charged our debit card 35.00 without ours permmission.
