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December 2023 by Cody Mills
It didn't start off to good. We ended on a good note.
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December 2023 by Jackson Bajau
Had a bad experience at other branch of Bank of America in Bentonville , but here is wonderful, all the staff is very friendly nice and helpful, specially leilany she is awesome and very professional.
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September 2023 by A
An account opening staff that always arrives from the Fayetteville facility on Saturdays, she was very friendly and attentive, she gave me excellent customer service, she understood what I wanted to do without so many explanations, it is because of people like her that this financial institution It is excellent and recommended, apart from the fact that this bank is an excellent place for your business.
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August 2023 by OneHitWonderRareMusic
Very disappointed this bank almost wouldn’t change $20 bill for $1 bills so I could tip hotel staff. How else can tourists get money for tipping if the banks won’t do it.
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August 2023 by Scott Manandik
Just opened an account with them and thanks to Leilany for assisting us.That is how good customer services is all about.
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June 2023 by Savannah Guenther
The staff is SUPER friendly and really tries their best to accommodate the long lines and heavy traffic of customers. This bank is always super busy but that’s simply because BoA doesn’t have enough locations in NWA for the size of the area. They should have more banks open to help with customer demand. Waits can be long but the staff has always been amazing and super friendly even on a busy Saturday. They deserve more than 2.1 stars.
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June 2023 by Allen Gafford
Totally unprofessional they have a sign up for business clients however every time I go in it’s either no one there or their helping regular customer got in line today and was made to move over with regular customers while they waited on regular customer in business line.
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May 2023 by Kevin Goodman
Worst bank ever got there before it was closed and would not let us see the notary? I would suggest you find another oneUpdate we went straight to the harvest bank and talked to Angela. She led us in 15 minutes after they were closed. And did the notary for us if you're looking for a bank to go to don't go to Bank of America?
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April 2023 by Meagan Kressen
Leilany has been the only reason I’ve stayed with Bank of America. She listens and is the most passionate banker. I hope everyone learns from her because she truly is an incredible worker. I won’t see anyone except her.
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April 2023 by Logan Pendergraft
So sad to see Leilany be gone for a bit. She’s my favorite banker and she is truly the most amazing person working for Bank Of America. Such an asset.
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April 2023 by Omar Viveros
Very friendly staff. Leilany has always gone above and beyond in helping me.
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February 2023 by Shelby Burnett
THE WORST BANK ON EARTH! If you’re Granted POA (Power of Attorney) and need to access an account to a loved one who is passing away…. GOOD LUCK (in their own faith they say) they’ll decline you and REFUSE to allow you into the account. The Employees who run the banks in Fayetteville AR, and Springdale AR, Rogers AR. Will make you miserable the whole 8 months of while your loved one is passing. While you’re having to fund a funeral upfront until you walk into Bank of America with a death certificate. Sickening and so sad while we Grieve our lose we have to come face the worst bank again in order to plan everything successfully for our loved one who they never even cared for! Let me say this. Walking in with the death certificate is when we had to sit in the lobby of Springdale AR for Hours for them to get the CDS and checks… The Manager Charlotte told my mother to SUE the bank. She’s just a worker and Doesn’t even know who the Legal department is she works for.If you have an account with this bank MAKE SURE YOU PUT A PAID UPON DEATH ON YOUR ACCOUNT THEY WILL KEEP THE MONEY IF NOT.
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January 2023 by Mr V
Condescending and belittling "22 year manager" and teller. Felt like cashing a check from Printed and supplied by Bank of America was going above and beyond. So, the bank we as a population bailed out of failure is now, not only charging $8 to cash their own checks but also feels like doing this basic service is too much for a burden.
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January 2023 by Alex Hunt
Terrible hours or operation and rude staff. They also want you to pay to cash a check that is written on their bank. How crazy is that? This is not your community bank. They keep your money to loan out to mega corps.
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December 2022 by SHAIMA ARBEED
I am sorry to see a lot of negative reviews. This means there is an issue. Instead of responding 'sorry for bad experience' or contact us to help you', solve the issue. I faced the same issues that mentioned by others.
