-
March 2024 by Samantha Couch
They were very sweet and very quick, I will definitely be going back for service!
-
March 2024 by Sammy Jones
Very professional service. Vehicle was ready when promised.
-
March 2024 by Matt Venable
Good customer service and fair pricing
-
March 2024 by Lucaya HellsingTV
Fast, great service, good prices, overall good experience! 10/10.
-
March 2024 by jon Holbert
Bought a set of tires waited 6 hours for installation. I had multiple issues with the work done including my center caps flew off the first time I drove it. I took it back 4 times to try to get the issues resolved. The last time I had an appointment but they took other work in ahead of me. I called the corporate complaint line and was told a manager would contact me but no one ever did. The only thing they did right was reimburse me for new center caps but I had to install them myself.The service and attitude of the people was terrible. In fact, this event was the first time in my 60 years of life that I have ever called a complaint line or given a negative Google review. IT WAS AN AWEFUL EXPERIENCE!! If there was a way to give a negative 5 stars, I would. Take my word for it, go somewhere else.
-
March 2024 by Danny Reding
Great customer service! Really kept me up to date as service progressed. Offered recommendations and quotes for additional service but absolutely no pressure. I’ll be back.
-
February 2024 by Laura
I came to Big O a few months ago because I had some car issues. So I took my car to them and met Luke, who was incredibly helpful. I don’t know much about cars, so he broke everything down to an understandable level. I’d recommend Luke for anybody, and he got me back on the road as soon as possible.
-
February 2024 by Jocelyn Carpenter
Excellent service! Lexi is so helpful and knowledgeable. She quickly got me in and got a new tire on when I had a blowout.
-
February 2024 by Trent “Toxix_hexagon345” Hagar
Great place to get your vehicle serviced, checked my alignment,the inspections are very honest, and the service is quick!
-
February 2024 by Ethan Tuttle
Had an appointment to get 6 new tires put on my truck, I should have realized what is was in for when I go the call 2 hrs before my appointment wanting to know why I needed 6 tires and not just 4! Because it is a 1 ton dually truck that has 6 tires! Price was good on tires, time to install was horrible! 4 hrs to put 6 tires on and then an extra $108 charge that I was not informed about for warranty. I paid $89 for an alignment and right after they charged my card decided they could not do the alignment. They said they had no way to give me my money back and that I would have to find a location that can do it! I will never give them my business or recommend them again
-
February 2024 by CJ Royal
Came in for a rotation and balance at a scheduled time. I’ve been waiting an hour and they’re just now starting on my vehicle. My second time experiencing this at this location
-
February 2024 by Becky Cooper
Friendly, quick service
-
February 2024 by Parker Hefner
Luke Friddle is probably one of the best mechanics I've had the pleasure working on my car, real down to earth you drop your car off to him and he will get it done and do it, I know about cars used to work on them just don't have the means to work on them anymore and I can say after looking inspection he does it Right will continue to go to him
-
February 2024 by Tron Hodges
Very friendly people and get you in very fast
-
February 2024 by Anthony Porter
Always nice and decent prices and warranties
