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December 2023 by Erick W.
Palen Music, specifically Corey Divine, has done excellent instrument repair and refurbishment, as well as general cleaning/servicing for my instruments. His work is top notch, he is quick without sacrificing quality and he is always good to explain options and ideas for how to arrive at the outcome I'm looking for in the most efficient/effective way and at a fair price. Corey's customer service is outstanding and he has always exceeded my expectations! One of my recent requests was for the repair of an instrument travel case and this was handled expertly and at a great price. Thanks Palen Music and Corey Divine!
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October 2023 by Stephanie Smeja
Jennifer has been super helpful while we were working to upgrade my high schoolers trombone. She patiently answered questions and checked in to ensure we had what we needed. Jennifer and Palen have been a pleasure to work with and I’ll definitely seek them out in the future.
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October 2023 by Gina Wilson
Love this store. They are always so kind and knowledgeable. They also don't make you feel like a bad person if u come in with an instrument that needs some much needed tlc.
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September 2023 by Tracy Stillwell
So thankful for Jennifer and the Springdale team for walking me through the process of renting the equipment for my son. This was completely foreign to me and she was so helpful and kind. Everything was delivered to my sons school directly which saved me so much time! Will definitely be back for my youngest when he decides which instrument he’ll be trying.
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September 2023 by Alex Reid
They were very helpful and thorough in making sure my daughter’s order was fulfilled. They were also more reasonably priced for renting an instrument than other music stores in the area.
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September 2023 by Kevin Minehart
Good experience. They were able to send a cymbal I was looking for locally from another store of theirs. They really need to stock drum stuff here; they would be the only Meinl dealer in NWA.
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September 2023 by Susan Foreman
They deserve a 5 star rating!!! Total champs!!! Thanks guys!!! Jennifer made my sons musical future possible today. She’s the best!
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August 2023 by Amy P
Palen Music was great! They were very helpful in explaining the choices for selecting a band instrument for my son. And the monthly payment was kept low, well within my budget.
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August 2023 by Jason Miles
Jennifer provided exceptional customer service and follow up during our kids’ transition from one instrument to another. Highly recommended.
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August 2023 by Brady Callicott
Corey Devine is always fantastic. Extremely knowledgeable and helpful. Great service and in a timely manner.
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August 2023 by Chris Wright
Jennifer in Springdale was so helpful getting our last minute instrument change straightened out.
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May 2023 by j witten
We came in with a squeaky clarinet the day before a chair test. The instrument was being stubborn but the staff never gave up. Everyone on the team was ready to help just to be sure our daughter did her best. Great place, positive attitudes and people who care. My daughter was so happy they text us the next day asking how she did on her test. Thank you Jennifer!!!
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May 2023 by Sankar Kandhasamy
Had opportunity to rent music instrument Palen music center for school band for my child. Their service is very good. Even one time the instrument had some issue and they helped to repair very quickly and ensured child’s school performance is not impacted. Thanks Palen music center !!!
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May 2023 by Jessica Deaton
Jennifer and her team in Springdale have been super helpful while navigating our newest adventure of band. They can text which is super helpful when you can’t always make phone calls. Jennifer clearly explained the rent to own program and this service is great especially if you have a student that isn’t sure and might want to try different instruments. Huge plus…they will deliver the instruments and accessories directly to the school in the fall and they have an affordable maintenance program.From a choir/dance/cheer mom, I highly recommend Jennifer and Palen in Springdale!!
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April 2023 by Josh Kimberly
Paid 540 to have a complete refurbishment of my alto sax only to get home, start to play and realize they one of my keys clanging against the guard. After inspection I realized they failed to put the red felt buffer in.It took 10 seconds of play to realize the error so I’m absolutely sure they didn’t even bother to do a final inspection.
