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October 2025 by VERN
My bill went up from $50-$55 per month to $70-$75. When I ask why , they told me I must have a water leak. I searched all underneath my house and found no water leak. Then, I was told the rates increased by 40%. B.S. THEY are simply screwing me over. But how can I prove it. There is only 2 of us living in the residence. No way we are using that much extra water. Plus I spend 3-4 days a week at my moms house. So why doesn't my bill reflect that. Please, somebody look into these scamming women. How many others are they doing this to ? Corporate office. Please investigate.
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July 2025 by Reagan Thomass
Charged me twice. When I called, I was told to call PSN. They were only ones to fix this. I called psn. And they already sent the money to the water dept so it’s out of their hands. I call back to the water dept and spoke with the same person I did before. Told them I think there’s a miscommunication between them and psn and I’d be happy to do a 3 way call to rectify this situation. I was respectful and didn’t use any foul language with this woman and she hung up on me. And then when I tried calling back it took them forever to answer my call as if they were avoiding my call. Besides the overcharge I’m extremely disgusting with their customer service. When a customer is calling for help and you hang up on them. Be careful. You’ll piss the wrong one off maam.
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April 2025 by Calvin Gibson
I called on Easter morning to report a low water pressure issue. Within a couple of minutes I got a call back and a brief update on the situation (a water main break) and that while they were working on it, at that point no estimate on the time for the repairs. Now that’s service! Especially for a holiday morning.
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September 2023 by Jack Kross
I do believe they have a special school just for women that works at Water Departments.I have lived in a few towns and the women at the watef departments are always mean ,rude ,hateful and nosey.Didnt know better I would say daughters of Adolf maybe?
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February 2022 by Joey Rainwater
was told i needed to pay my bill by today to avoid shutoff, paid my bill today you still shut off my water
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February 2022 by BK Williams
We've lived in Van Buren since June 2018. In that time, we have NEVER had an issue with the VB Municipal Utilities, including the water dept and the sanitation dept. There hasn't ever been a rude word spoken to me - EVER!!! Believe me, I messed around and forgot to pay the bill one month. Of course, my water was disconnected. When I had realized what I'd done, I quickly called them and drove over and paid the bill. My water was back on before I got back home. They will give you a payment extension if you get in a jam. I tell you truly, VB Municipal Utilities conduct themselves in a professional manner, and always treated me with the utmost respect. Great bunch of folks!
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February 2022 by Belinda Allen
Super impressed with how fast they helped my 75 year old mother. Thank y'all
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February 2022 by george white
no car, no public trans, and disability makes walking to drop box next to impossible. then removal of drop box at ozark bank on pointer trail, without alerting customers is their icing on the cake , never returning calls. lest we forget, usps takes forever, leaving one stressed out ...wondering if water will be shut off. taxes here are punitive, not even street sweepers, no sidewalks, you risk your life walking fayetteville road, would like to know why the drop box was removed????? ??
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February 2021 by Jeannie Fonda
I have been a customer for 5 years and counting ,I have never had a problem with the service. Matter of fact they have always been very kind and helpful. Keep up the Great Service!
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February 2021 by Quincy Cook
Awesome customer service!
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August 2020 by Melinda Harp
Moving to this area and called the Water department with a concern. Julissa in the Water department was absolutely wonderful and very helpful. Even said she would call me back with an answer to secondary question. Thank you Julissa.
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February 2020 by Melinda Wynn
Moving to this area and called the Water department with a concern. Julissa in the Water department was absolutely wonderful and very helpful. Even said she would call me back with an answer to secondary question. Thank you Julissa.
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February 2020 by Jason Kain
Company sucks
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February 2020 by Allyssa Sly
Need an overhaul of the employees. The ladies in the main office are extremely rude. Maybe focus less on being hateful toward customers and more toward learning common decency and manners.
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February 2020 by Sarah Williams
I would give zero stars! However, that is not an option. Very rude.
