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September 2024 by 0R3S1
Terrible service.
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September 2024 by Woody Fic
Absolutely disgusting customer service. Rude, argumentative, lying and not afraid to swear at their customers. Stay away as far as you can...
Going by the number of negative and similar reviews it should not be long before they disappear. I would also encourage all unhappy customers to complaint to Samsung, Vision or BestBuy. It is a shame that such reputable companies use Audio-Video Electronics for their warranty service.
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September 2024 by Dale Currie
The service was good from beginning to end.
I first spoke with Kent the same day that Samsung submitted a repair request. Kent seemed very professional and straight to the point. He asked some questions to get a better idea what was going on. I sent him an email which he followed-up on promptly. He told me how the process would play out from there.
Jaspreet, who communicated with me via email and set up the appointments was also a great help and really quick with replies.
A couple of days later, I had Muyasser and Nima pay me a visit. Both were very friendly and knowledgeable. They explained everything as they were doing it, and spent quite a bit of time troubleshooting the issue as it was a but complex. They isolated the issue and said they would need to order a new panel for the TV. Within two business days they arranged for another visit to replace the panel. Again, both were friendly and totally competent. The OLED panel was replaced and the TV looked great.
I have no complaints and would recommend this repair and service centre to anyone. They are efficient and professional. Thanks to all for the great job!
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July 2024 by Alex Selezniov
Great experience dealing with AVEA, very friendly staff and were able to accommodate all my needs in a timely manner. Highly recommend there services.
Thank you!
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July 2024 by R Lee
Regret ever purchasing extended warranty for my tv as Geek Squad is great but Audio Video Electronics as the cerified technician fail to deliver customer service and tv repair services. Their technician go so far as to tell me my broken tv is the new working normal and is supposed to be that way, like what no sound from my tv mean it is working just fine ????
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June 2024 by Henry Huang
Tanya and Tony provided exceptional service in repairing my Samsung monitor. They managed to complete the repair in under a week, which was impressive. Throughout the process, they took fantastic care of my equipment, ensuring it was returned in perfect condition. I highly recommend their services for anyone needing fast and reliable tech repairs!
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May 2024 by kjsc6258
Truly horrifying experience. Called to get clarification on how to process a warranty claim. The lady I first spoke to was fine, but then she handed me off to someone else (not sure if it was the manager or owner) who was verbally abusive. Instead of helping, I was yelled at and repeatedly called "stupid" for purchasing that ac unit. I strongly encourage others to avoid this company and any other company using them to fulfill their warranties, e.g. Visions electronics, Samsung, etc.
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May 2024 by AB C
If it was possible to leave NEGATIVE stars for this company I would. My device has 2+ years of warranty left. They are refusing me service and lying to geek squad about why they dont want to service our device. Now geek squad has explained to us that we are required to find a different company,get a quote . Then we must have the quote approved by geek squad before we procced with service. Huge waste of time and energy. This is all because their technician gave us incorrect advice and we did what he suggested. This is how both these companies treat their customers. Disgusting and dirty tactics by both.
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May 2024 by Renny Pacheco
Very friendly and helpful staff!
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April 2024 by Fernando Torres
Quick-turnaround, helpful service. They fixed my monitor and delivered on time.
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March 2024 by Brad Allen
HiSense Warranty 75 inch TV Serviced Under Warranty. Firstly, Hi Sense stands for very average(UGH). 2 Years and a breakdown! No question that this company , Audio Video is overwhelmed with work. They have way too much to make the customer service experience satisfactory. Had to wait for emails, response was mediocre, but when they did, it was fairly satisfactory. And for that, I appreciated their email service. Some details were my fault , such as failure to get the proper warranty docs. I take blame. But , make sure you follow up regularily . cause if you dont, they wont!
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February 2024 by 李翔
A satisfactory repair service! All the store employees gave me a deep and great impression. They enthusiastically asked me about my difficulties, helped me find various information, and even helped me find a lot of foam to protect the TV during transportation. I especially like their working atmosphere!
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January 2024 by Justin Rimorin
Thank you so much for the help guys.Exceptional customer service. Especially Edna.If you are looking for warranty services with Samsung go with this company.Highly recommended!
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January 2024 by Xinwen Zhang
One star means it is the lowest available I can choose. Samsung told me in there business days someone will reach out to me for repair. Since 1st, I received the first call on 16th around 9:30 for repair between 10-3 same day. When I said not available at home, they said to call me next week. When I called them 22nd, they said call me on 23rd to schedule on 24 or 25th. No response at all. When I call today, they said next week. They really don’t know how to schedule and provide the service.
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December 2023 by Macully Clayton
Doesn’t return voicemails or emails after several attempts over several weeks despite being recommended by Samsung. Very poor communication and service.
