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November 2023 by Crystal Ward
Worth a try if you are looking for used appliances at a good price. You may need to be a bit more diligent than usual in checking reviews of model numbers before you make a purchase. They operate with a skeleton crew so are more difficult to get in contact with, as they are "contracted with the Brick" for repairs and recycling overstock. Many second hand appliance sellers don't provide a warranty which as written on receipt. Be sure to keep your copy.
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January 2023 by WW Valley Mechanical Ltd
Was Christmas and my fridge packed it in. Shop was closed but we were met there and got to pick out a fridge that was in excellent condition. Price was amazing. Will definitely come here when our other appliances need work or replaced.
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November 2022 by Garry Worth
Took our 1200.00 for a really nice fridge..but it hasnt worked from day one...took it back to Kelowna from kamloops brought it home same thing ...didnt work..Refund???,,NEVER gives refunds..all our fault he said..Rude and Beligerent to me on phone and my husband and I are in our late 70's..Shanmeful behaviour!
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April 2022 by Charlotte Agnew
I was looking for a laundry center for weeks, and I was mainly looking on Facebook for a used one. I contacted so, so many people and appliance refurbishment places.Ward was the only person to give me the time of day.Not only did he help me with finding exactly what I wanted, but he got it shipped out to me through a courier. As I'm hours away from the store.Once the machine got here, I had some minor trouble, but he talked me through it and gave me information and all was good.Awesome unit, ran a few loads and it's better than the set we had before.Very happy with my entire experience!
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April 2022 by Leonard Elchuk
I just ran across a couple of the negative reviews and I just want to say that I've done business with these people in the past and they are exceptionally nice and helpful people.
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February 2022 by Kristi and Justin Schofield
This place went over and beyond at every turn for us! Our washer died over the weekend and even though the website said the business was closed my husband decided to drive by anyway. Well the guy (whom I believe is maybe the owner) was there and, even though he could have just said "no we're closed", opened the door to my husband and took the time to help him. They had a washer and dryer set for $400 and, since my husband forgot our dryer is dying too, he agreed to split up the set. Then we were facing another problem, getting it home. Again this guy went out of his way and took time out of his own Sunday to get it delivered to us. It wasn't until late in the evening yesterday that my husband realized about the dryer. But now, since the purchase was complete, would he still honor the price he'd set for the pair? Yes! And again helped to arrange delivery! I cannot say enough about the incredible customer service. Having 3 kids this man's helpfulness was a gift from God! As long as we are living in Kelowna this business will be my first choice!
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October 2021 by Indy Dhial
Same thing as what the person below said.. abysmal customer service
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October 2021 by Don Whyte
Reliability and communication is non existent !
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October 2021 by Joshua Lee
Screamed at my partner for blocking a loading zone well after business hours. I cant speak on the quality of service they provide but if that's how they communicate outside of work I can only imagine. Not men of integrity screaming at women and lucky I wasnt there.
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September 2021 by Don
Reliability and communication is non existent !
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August 2017 by gold6841
bought a dryer, they picked up old dryer, installed new dryer and did everything just beautiful, great people to deal with. Thanks
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January 2017 by alirx1
I called these guys for fridge repair after a horrible, unresolved experience with tony's repair. They solved the problem within 24 hrs of getting the part required. I felt extremely comfortable with the mechanic's and Gord's expertise and ethics. Will call on them again if needed.
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February 2016 by Amanda21
Called to come repair a dishwasher. When he arrived, the repair man didn't even ask what the problem was, and didn't even acknowledge me when I was trying to tell him. Told me what he thought the solution was, even though it had nothing to do with the problem. The next day I was still having the same issue. Made a new appointment to have it fixed and they never even showed up.
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January 2015 by seanbrush
Gord has gone above and beyond every time I've had a problem with my appliances. From suggesting simple fixes with part replacements that he supplied to full replacements with delivery and install and removal included. He and his wife are genuine and honest. I always ask him first when I have any issue. I've been dealing with him for 7 years as of 2015.
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September 2011 by GaryH1
My dishwasher pump stoped working , got the part from AAA $30.00 cheaper than on the internet . Good job
