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June 2024 by Dylan Malcolm
The owners are incredibly rude and condescending, and how they choose whether to help you or not is completely arbitrary. The lady at the front desk has a condescending tone every single time I have dealt with her and can never provide a straight answer.
I happen to rent a commercial space right next door to them and so I have dealt with them more than once, but this past experience was so bad that no matter the convenience of proximity, I would rather pay to have my truck towed to another place than deal with them ever again, their attitudes are insufferable.
I went to them for repairs on a hydraulic lift (with sheered bolts) on my commercial truck and they said it would be a week to get me in but that they weren't sure if they would help. I asked if it was possible for someone to quickly take look at it (remember I am parked literally 50 feet away from them) so that if it was something they couldn't take on, I could go elsewhere. I am a local small business owner/operator who can't work without the truck in question and an entire week out of work is a big deal for me.
The owner told me (with a very rude tone of voice) that they were too busy to take even 1 minute to quickly let me know if they would even be able to help so I waited an entire week as I had no choice. Thursday comes and my truck is at their shop and they don't call me, so I follow up Friday and the front desk lady (condescendingly as always) says they are going to try and look at it that day but no guarantees (I already waited a week for the Thursday slot I was given). Finally on Monday I get a call from the owner saying "we can't do anything for you".
This required no diagnostics, in fact, I told them the problem when I went in the week before last. They KNOW I have been out of work awaiting this repair, they KNOW I am parked in the same yard as them, and yet they made me wait 10 days to call me and say "we can't help you with that" which they could have determined and told me either upon my explanation of my problem or by taking 1 minute to just look at the truck the first day, the issue could be seen by literally just glancing at the truck, it didn't require a hoist or disassembly or any diagnostic techniques of any kind.
They couldn't care a less about me as a customer or fellow local business owner, they have given me attitude with every encounter. The last straw for me was the last phone call, the owners tone of voice was rude from the onset and when I asked for clarification on something the owner interrupted me to say "don't make me repeat myself" as if he were taking to his 10 year old son.
I would never recommend these guys to anyone, just go across the bridge and find a shop that values its customers and that communicates with them respectfully.
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June 2024 by Curt Scheewe
Great place to take your vehicle. Professional, good communication and excellent customer service.
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November 2023 by Steve Boultbee
Great place for car service
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July 2023 by mish
Outstanding customer service, highly recommended!Mish & DuaneService: Brakes
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April 2023 by Janni Kretlow
So thankful they are so close and convenient. We have them do all our vehicle maintenance. They squeeze us in with an emergency, or we make an appointment for routine repairs. Always super satisfied with their work. Highly recommend!Service: General repairs & maintenance
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April 2023 by Ian Harder
They store your tires for the season and swap them out for you. They know how to hoist Teslas too! Friendly, family owned and operated service.Service: Auto tire replacement
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January 2023 by Wendy-Fay “kittyy66” Silver
The driver was experienced, professional & polite.He was able to manouvre the my over sized truck into a tricky & tight spot. I was impressed.The dispatcher was professional & polite as well. Kept me up to date as to when the tow truck would arrive.I do recommend and will use their services again!
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November 2022 by sheila sunshine Pelletier
Very professional
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August 2022 by KT Kay
Professional, Kowledgable and Honest. Excellent Customer Service, will not use anyone else. Thank you
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August 2022 by Mike Koch
The Parkway Crew has been servicing my Mitsubishi Fuso for the past several years now. Every time I bring my truck into the shop it comes back to me running better than before. Big trucks are expensive to run and expensive to fix. I always feel that the communication is great, and that before doing anything major it is run by me with the options that we have. I am extremely happy with the service and will continue to bring my truck here. Thanks for keeping me on the road!
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July 2022 by Angelica Dupont
The driver of one of vehicles cut off a few people today while driving and was not driving overly safe. Can’t drive safe with no car on the back, why trust them with your car on the back.
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May 2022 by Jenny Huang
Professional and friendly staff. They were able to tow and get my car up and running again quickly.Services: Car towing
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November 2021 by Nyall St.Germain
The friendly and knowledgeable staff make this the best spot to bring your vehicle. Whether its a heavy duty diesel, or passenger car, these guys will get you back on the road.
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October 2021 by Peter W.
Needed to get a vehicle towed from the scene of an accident back home in a timely manner. Fast friendly service, when anchoring the vehicle to the flatbed, care was taken to ensure no further damage took place. delivered it to home address and even managed to maneuver it into a tight parking spot, even though the vehicles steering was damaged in the accident. Would highly recommend these guys based on my experience with them.
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September 2021 by Greenbridge 1
The Parkway Crew has looked after our trucks and heavy equipment for the last 12 years. They are professional, reliable and deliver consistent high quality service at a fair price. We greatly appreciate the work these folks do.Services: Auto engine tuning
