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February 2024 by Nora
Bien at the Richmond Telus Store was incredibly helpful navigating an account issue. He was patient and polite. He made my life so much easier!!
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February 2024 by Tammy Chan
This store has zero customer service so I suggest people to go elsewhere. There’s this Asian man with his retro looking glasses (you know who you are) was really cold and rude towards my dad when we came in to inquire small business wifi packages. I understand he was busy handling with another customer but he had a really bad attitude and sounded like he didn’t wanted to talk to us at all. He also didn’t really suggested any practical solutions for us since he didn’t wanted to handle with more customers. Telus, please improve your customer service training!
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February 2024 by omar aneflouss
Exceptional Service from Technician Mike; Mixed Experience at StoreI recently signed up for home internet at the Telus store in Richmond Center and had an initially frustrating experience due to a mistake made by the sales representative. Despite providing my ID, they entered my unit number incorrectly, causing confusion and inconvenience.However, the stellar service provided by technician Mike during the installation completely turned around my experience. Not only did he rectify the error swiftly, ensuring that my installation went smoothly, but he also went above and beyond by securing a fantastic deal on a TV digital box, which I hadn't initially planned to subscribe to.Mike's professionalism, attention to detail, and dedication to ensuring customer satisfaction were truly commendable. He took the time and energy to correct the mistake made by the sales representative and ensured that everything was set up correctly.I would like to extend my sincere appreciation to Mike and his manager for their outstanding service. While my experience at the store was mixed, Mike's exceptional performance more than made up for it. Telus is fortunate to have such a dedicated and customer-focused team member. Thank you, Mike!
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February 2024 by helen
Three staff members looked at their mobile phones. They applied for 0 minutes and waited for 10 minutes. No one answered the application and only looked at their mobile phones. No entry service? ? ? ???
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February 2024 by Se-Yi Hsu
There are several Westerners or Indians working but the service quality is extremely poor and they won’t help you at all! Should be given zero stars!
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February 2024 by DEEP PUNJABI GAMER
Anything we want to get from here the staff just directs to get it online. Its one of the biggest mobility stores in the area but whenever u want something there staff will say its out of stock and be rude as hell.Today we went there to get a mere mobile connection the guy was free and we kept waiting for him to help us and when we eventually asked him if he was available he said yes and then he is like go online and order it. Never going to this store again.
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February 2024 by Andrew
Customer service is awful, especially for TELUS customers who aren't buying something that day. First of all, the store has a phone number that nobody picks up. Almost every day TELUS calls me and offers something that I don't want or need, but when it came to getting help on the services I do pay for, they were going to charge me a lot of money for something that they could do in a couple minutes, then the person who was working with me just gave up and sent me to another store. The store was almost empty too, so it's not like helping me for a couple minutes was going to prevent the TELUS assistant from getting a commission on a sale.
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January 2024 by 王宏（宏哥）
magnificent
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December 2023 by SAT DK
Extremely Disappointed with Service Regarding Mobile Plan InquiryI recently visited Telus with the intention of simply inquiring about changing my mobile plan. Expecting a standard level of customer service, I was utterly shocked and disappointed by the response I received from the employee on duty.When I approached with my question, instead of assistance or guidance, the employee bluntly told me, “I am too busy, I am not answering any questions.” This dismissive and unprofessional behavior left me feeling undervalued as a customer.It’s disheartening to experience such a lack of basic customer service, especially when the query was straightforward. The unwillingness to engage or provide the slightest assistance is not what I expected from a company of Telus’s stature.This experience has not only deterred me from proceeding with my plan change but has also made me reconsider my association with Telus. A company’s customer service is a reflection of its values, and based on this encounter, it seems customer satisfaction is not a priority for Telus.I hope this feedback is taken seriously and that future customers do not have to face a similar situation.
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October 2023 by Marcus L
Had an excellent customer service experience at Telus today. Marco was incredibly helpful. I accidentally left something at the store, and he went above and beyond by dropping the item off at my place after his shift. It truly made my day! He was extremely knowledgeable about the products and services. He offered some fantastic phone and wifi plan deals for me and my roommates and proactively answered our questions at the store. Truly appreciate it!
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October 2023 by Tanner Van De Walle
Wow, this store is an embarrassment. I can't believe they don't give their employees a way to disable the alarms. As a customer it was draining my sanity just to sit and wait while that alarm constantly shrieked, I can't imagine having to actually work in this environment. When we asked about it, the pained expressions and "sorry I REALLY wish we were able to disable it" said a lot about management.The employees are actually nice though, so plus 1 star for that at least.
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October 2023 by fred
This store sucks , i would give it 0 if possible.I asked the manager "how long to replace a sim card?"The manager referred me to the back of the line of an empty store in the middle of the day.Cant you give an answer faster than referring me to the back of the line? And asking me 3 questions in return.I cant tell if this store is a actual store or just a front for a big practical joke.By the fourth time i asked him how long to replace a sim card , he said about 2-5 minutes , then threated to call security.Great work sir!
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October 2023 by morgan valenciano
Had a really great experience with Steven Yu at the the Richmond Centre Telus store! He was very patient, professional and kind. He made our upgrade process so easy.
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September 2023 by Anya Moorlita
I had the pleasure of being assisted by Kevin J at the Telus store in Richmond Center, and I must say that his service was absolutely outstanding. Kevin consistently went above and beyond to address all of our queries related to Internet service. His patience and willingness to take the time to explain various plans and options truly set him apart.Kevin's expertise and knowledge shone brightly as he guided us in selecting the best available plan that perfectly suited our needs. His personalized approach and attention to detail ensured that we were making an informed decision.What truly impressed me was Kevin's dedication to providing awesome service throughout our interaction. He made us feel valued as customers, and his friendly demeanor created a welcoming atmosphere. His commitment to making sure we left the store satisfied was evident in every interaction we had.In a world where exceptional customer service is sometimes hard to come by, Kevin J at the Telus store in Richmond Center truly stands out. His professionalism, expertise, and genuine care for customers make him an asset to the store and a shining example of what great customer service should be. Without a doubt, I would highly recommend Kevin's assistance to anyone seeking top-notch service.
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August 2023 by Sabrina
There was a promotion booth for Telus outside of Uniqlo. A young Asian man was so rude to me. No customer service at all. As he explained the promotions I was confused because I was looking at different plans that day. He started giving me attitude and had no patience. Annoyingly stating this is Telus T-E-L-U-S and spelt it out for me. Absolutely disrespectful to customers.
