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November 2023 by Neri Matrixx
BELEIVE THE REVIEWS. UPS is absolutely the WOOOOORST delivery service, and they do not deliver on weekends. Paid over $300 US dollars for overnight service for food items from ?? to ??. THREE days later and I am still without the package. Next delivery attempt is MONDAY when the food is spoiled. Also UPS drivers do NOT follow delivery instructions. NEVER AGAIN!
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September 2023 by Chris
Very bad experience with this UPSStore, their customer service is horrible, the old guy can’t even speak English properly, but he was able to be a rude person . If you need to drop off prepaid packages, they might refuse to accept them. When I ask for reasons,. The answers I got was”don’t come here again”. Imao, I wish there could be another UPS around, I will drive 5km more to avoid this store.
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September 2023 by zy T
Never got any real person to answer the phone for some inquiries in the past week.will file a complain to the UPS management, what an incompetent customer services, the #58 store is supposed to be shame as a part of UPS.
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September 2023 by Stephanie Wong
I didn’t use the computer but they charged me! Bad attitude too.
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July 2023 by Trevor Do
Have dropped off a few packages at this location and have always been met with poor, unwelcoming, unhelpful, and unprofessional customer service. They do not issue a receipt with tracking number and they expect that you have a copy of it.I had never had issues with other returns at this location, although I was always uneasy with not receiving a receipt. This location being the closest to home, I decided to drop off an Apple order return containing a MacBook. Again, I was told that they do not issue receipts and that the tracking number is on the printed label that I had placed on the box. Amazon return labels download and print from my downloaded folder. Apple returns are different. Unbeknownst to me, each time you click on print label via Apple, a new tracking number is produced. I assumed I’d be able to retrieve it via a pdf or the original return request link, but upon not seeing that the status being updated to “received by shipper” on my Apple account after 8 days, I went back to investigate and the owner immediately became defensive. He stated that all packages get scanned, placed on the shelf, and picked up at the end of the day and pretty much shooing me out of the store without addressing my issue to the slightest bit.I have reached out to Apple, made a complaint with Richmond RCMP and will be requesting for surveillance footage for when I dropped off the packed and the days following. I will never drop off packages at this location and highly advise against anyone doing so. Just look at the management’s responses to some of the previous complaints and you’ll see how much competence this management team has.
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May 2023 by XN C
我会向总部说明一切！I recently visited the UPS store in Richmond Garden City and was met with extremely rude and unprofessional behavior from the person who claimed to be the owner. Despite being a customer, I was treated with hostility and disrespect. I would not recommend this location to anyone and suggest that UPS headquarters investigate this individual's behavior."At the same time, I will also give advice to my shopping merchants, suggesting that they should not specify ups when customers return or exchange goods
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May 2023 by Carina Ng
Went there on the13th March,2023,(day I received the merchandise)returning my Amazon parcel on the box they provided, the guy didn't stamp my paper just told me to leave it there. This is not according to what Amazon's instructions provided. I have no idea whether the parcel has been returned or not. Amazon did send reminder to return the parcel that I am not satisfy with otherwise it won't be refunded.Did Amazon amended the return instructions? Or did UPS skipped the shipment instructions?I am not too sure which is correct.
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May 2023 by Forest S
They go above and beyond for me when I enquiry a delivery of an envelope that failed to deliver due to the PSAC strike. I decided to listen to their advice and I do not regret because the envelope is delivered after Ve fourth attempts!
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May 2023 by Stephanie Cheng
Very nice staff. Never have any problems with shipping/printing - recommend!
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February 2023 by Amanda W.
First time sending an Amazon return to the US and was worried because the Amazon customs printout was compressed to a small unreadable size. The Asian gentleman said I didn't need any of that, scanned it in and it was promptly shipped out and I got my refund the next day.
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February 2023 by Emily Tang
The two staffs are very nice and patient. They provided me with free ink pads to avoid my fingerprints with lipstick. Thank you!
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February 2023 by soung park
I sent an item to my son in Toronto todayThis is my second visit and the boss was so kind that he sent the goods easily.
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January 2023 by Ahmad Abubassam
Ups is the worst courier . I will never recommend them nor ask there service. Rude , disrespectful, scammers! Stay away!
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January 2023 by A&V Leong
Horrible owner, I walked in and asked him about an UPS box, he said he will not give out any boxes. I asked him for a quote, and he said I cannot be there if I haven't paid.
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October 2022 by Yosh Lu
Worst experience ever, I don’t understand why UPS chose this store to be their pick up location, other stores in the area are way better. Because of this location, I have no reason to do any business with UPS again EVER!
