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December 2024 by Zaatout Weld lhaj
I have had an outstanding experience with Vancouver Bitcoin! This company truly sets the standard for excellence in cryptocurrency services. The customer service is exceptional—every time I interact with them, I’m met with professionalism and a willingness to go the extra mile.
Their manager is incredibly knowledgeable and patient, always providing clear explanations to ensure that I fully understand the process. This level of transparency gives me confidence and peace of mind when dealing with them.
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December 2024 by Josie
Awesome place to get great crypto info! Thankyou Eric, most helpful !
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December 2024 by alyssa brady
First time coming into the store, Eric helped me with answering all my questions. I am very new to crypto and he was able to explain everything easy. He is very knowledgeable and I suggest if you are getting into crypto and have questions he’s the guy to ask !
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December 2024 by Eric Zamora
I was curious with some doubts and they attended to me in a very cordial, clear and friendly way. The place seems very safe. I recommend it.
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December 2024 by Candice Loiselle
Eric was super patient and helpful in helping us understand the ins and out of Crypto currency. He was very friendly and took the time to explain everything we asked. Would highly recommend visiting.
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November 2024 by Eva Dior
I have been a professional trader since 2016, with extensive experience in the cryptocurrency market. Recently, during a market crash, I contacted this exchange as I was not at home, and the owner assured me that a photo ID would suffice for any transactions over $10,000. However, my experience with them was frustrating and unprofessional.
The staff wasted my time, misled me, and acted as though they were authorities like FINTRAC, despite my full understanding of government and legal guidelines for buying and selling crypto. The clerk insisted I prove the source of my funds, which I did by providing detailed bank records and clear sources. I even offered to withdraw cash from my line of credit at Scotiabank, but no matter what I said or did, the clerk remained unreasonable. He displayed a lack of basic financial knowledge, not even understanding what a Scotiabank cash withdrawal from online banking entails. Nor look at the hundreds of thousands of dollars of buying selling I do.
As someone well-versed in corporate finance, I reminded him that FINTRAC is responsible for monitoring transactions and that their role is to follow proper protocol. For a currency exchange, a government-issued photo ID and standard reporting to authorities is sufficient for transactions over $10,000. I own multiple currency exchanges and am fully familiar with the law. I would never harass a customer or demand unnecessary proof of funds unless they were flagged on a watchlist or we got a call. Or if money was fake.
It’s clear to me that this company either has a history of abusing its processes or has been heavily audited. I strongly recommend that anyone in Canada stick to regulated crypto exchanges like Coinbase or Bitbuy, which would never treat customers in this manner. In hindsight, I saved money by avoiding their excessive fees. Like many unregulated shops, they simply buy crypto from exchanges and sell it at a marked-up price like 4%. So on every $10,000 that’s 400$. One can send a email transfer to a Canada regulated exchange and avoid fees.
After leaving, I went across the street, deposited my money at the bank, and completed the due diligence process. The bank wired the funds to Bitbuy, and within two hours, Bitbuy processed the transaction—saving me $837 in fees compared to what I would have paid at the this exchange.
A referral from a friend of the business later apologized for their behavior, but I have learned my lesson. Moving forward, I will only deal with regulated exchanges, avoiding unnecessary complications and excessive fees.
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October 2024 by Zak Scott
Very good and fast
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August 2024 by e3 entertainment
Eric had great customer service and keeps you entertained while your transaction is smooth and effortless, I definitley reccomend you use this service.
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August 2024 by himanshu sharma
Friendly staff, quick interactions
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August 2024 by West Harbour
Great Service, Always recommend. They make the process very smooth and user friendly.
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August 2024 by Sonya Laurenssen
I had the best experience at Vancouver Bitcoin, at the Surrey location. I will definitely do business here again in the future.
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June 2024 by Gerald Edwards
Very helpful staff. I will absolutely be book to do more business.
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June 2024 by Sameera Koththigoda
Super friendly and helpful staff. Will go again.
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May 2024 by Ekene Obanye
Great and fast service one of the best on the market
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March 2024 by Noah Khosravi
Bought my Ledger Wallet from this location.Great staff, lots of knowledge.
