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December 2023 by Google user
Terrible service, I don't recommend it, I went to the B2 store in the pacific center square in Granville, the manager is a person with no ability to solve problems, not very attentive and does not know how to listen.\\n\\nI bought some boots of $320 dlls 1 week ago water resistant, I used them twice and the water is filtered in a boot because it has a factory defect, today I went to the store to explain them and they will change them to me and the manager says that it is normal for the water to leak because they are only water resistant and that I could not change them because they are used, how am I going to know that the boots are of poor quality if I don't use them? ... the manager was rude, he didn't listen and didn't want to change them, the boots still have a guarantee... he refused to give me a solution, it's unfortunate that they have this staff as manager.
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October 2023 by Joanne Vincent
I forgot customer service reps name but she was very professional, patient and give sincere advise on which pair boots best fits my needs and style. I will definitely return.
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June 2023 by Neal P (Dude)
My wife went there yesterday. After purchase of $300 value shoes, staff rudely askd"what's your phone number?" My wife politely say"sorry, next time", Staff asked rudely again"WHATS YOUR PHONE NUMBER?" Is it real? How dare shoe store store asked priavte phone number to cutomers 2023? There is a serious cutomer service training required. Extremly unpleasant expereince. Dark hair youg woman who worked June 2 required serious training.
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May 2023 by Vi Bell
I am absolutely in love with my new shoes and I just wanted to say thank you to Alejandro! I have had the hardest time buying shoes in the past and I think this was one of the best experiences. I needed time to look and wasn't pressured, TLDR lol.. Basically, I've got weird size issues, but Alejandro listened and suggested exactly what I needed comfort wise, and stylistically I am over the moon!! Thanks B2!!
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November 2022 by N M
Kyleen was very helpful and knowledgeable. I love my new shoes. Thank you! :)
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November 2022 by tamara oceguera
Incredible experience - Kyleen went above and beyond to help out! THANK YOU Kyleen!
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November 2021 by alan finch
A great cross selection of shoes from dress, casual and sports. Helpful staff ?
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November 2021 by Nicholas M
The person that was assisting me was very helpful
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November 2021 by Janet L
I was on a mission to get a pair of Hunter boots and B2 had a pair. The gentleman was very helpful with his suggestions and I also got a pair of Converse sneakers. The same sales person took the time to get a pair in my size and also explained how to look after the Hunter boots. Great service.
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November 2019 by John van Bockxmeer
I had a great customer experience in in this store. I was not pressured to purchase anything and the staff were genuinely helpful. I did buy a pair of boots at full price and appreciated the pair of socks which was given to me to help ascertain my size. It isn't the largest shop and sometimes they are a little short on popular sizes so they accessed their nearby warehouse and found me the right Timberland boot for me. A good experience
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November 2019 by Alev Olcay
I have a brace on my foot which makes it extremely difficult to find shoes. Over the past few days I had gone to every shoe store in Metrotown, and many downtown with no luck. I was feeling really discouraged because the other shops I had been to basically looked at my brace, did a cursory look around the store and said there was nothing that would work for me. I was basically dismissed from some stores. Even worse, some of the staff at a few stores completely ignored me all together.As soon as I walked in B2 I was greeted with smiles, and offered help. When I found a style I liked, Frank, the assistant manager went above and beyond, pulling out a number of different sizes and other options similar to what I had chosen. He even sent one staff member out to what I assume is a different stock room located elsewhere in the mall in order to find the right size for me. Reassuring me again and again that he was happy to help.After about 20 stores, and a mountain of boxes beside me, I found shoes that actually fit.Thank you so much to Frank and B2.
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November 2019 by Kat Palmer
Came in today. Ready to buy a new pair a hunters rain boots because my rain boots were falling apart and was completely ignored by all of the floor staff even though the store was not busy. When I found a pair I liked it took me several minutes to flag an employee. Wasn’t until I picked up the boot that someone rudely asked me what size I wanted. Then they didn’t have my size. Left store unimpressed and did not purchase anything.
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November 2018 by Momo Zhan
Staff has very bad attitude and they have very confusing sale deals. Also, their cleaning products are not very useful.
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November 2018 by Adam McKechnie
An offshoot of Browns, this is a mid-range shoe retailer that delivers reasonable value. Most shoes here are mid to high-level brands, but nothing too fancy. To get good deals, you need to wait for sales then dig as best you can to find them. However, the staff seem helpful and eager to get you the pair of shoes you need. The floor plan becomes a slight issue as it it crowded and with odd seating arrangements. As well, it is annoying to have to lift every shoe to determine the price or sale status.Overall, a reasonable to find shoes, maybe for a deal. Certainly enough selection but not somewhere you’ll want to come to often.
