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April 2024 by Sahar Varona
Ayush was the BEST! He sold me the almond line and told me about the promos and I just HAD to sign up! He was so inviting and accommodating and helpful that I want to go back!!! Much love ❤️ my fave branch thus far ?
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April 2024 by Crscnt
Ayush from the PC store was AMAZINGGGGG y’all need to give him a raise he sold me the almond line and made me WANT TO sign up, that’s true salesmanship right thereeeee ? i wanna come back for more is Ayush is thereeeee ?
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March 2024 by Hyeji Jeon
The manager was rude for no reason.
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August 2023 by KMCL KCML
Marie Carmen was absolutely amazing. So professional & vibrant. Nothing, but excellence.of service. She used a product, that I needed, & she loves it. I was so impressed with my experience at this establishment. Please consider her for management. I wrote this review of my own will & pleasure. She is very knowledgeable, with incredible interpersonal skills. Two thumbs up. First Class. ?????
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December 2022 by Harmony Yen
Staff was shady and dishonest. I bought something from a different location during their Black Friday sale in the weekend. I wanted the hand balm but accidentally grabbed the foot balm instead. I went back to the original store to make an exchange but they were out of the hand balm. The staff there was very nice and said they will email a different location (which in this case the PC location) that has it in stock. I went to the store for my exchange but was out right denied. I explained the situation and said there should’ve been an email. At first the staff was still not having it; denied there being any email. I insisted and she finally checked and said they did receive the email. As she proceed to make the exchange, she said I needed to pay extra for the hand balm. I said I purchased it during the sale and the sale is still going on the day I went for my exchange, she said it's because the hand balm is more expensive than the foot one after the discount. So I paid. I later thought it was weird and checked on their website, turns out they were the same price! She was charging me the extra to make me pay the original price instead of the discounted price. Very shady. Terrible attitude and customer service. Just buy online, don’t buy in store.
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December 2022 by Mer
There’s a lady with short light hair who served us today, her behaviour was not acceptable as a customer service representative. She was pretty aggressive and rude. Here’s just one example of our visit: When she asked us if we want a bag before I even ask my question, she repeated in a really racism way that “here in Vancouver, you get charge for a bag, do you want it or u wanna carry it by hand” with a really aggressive body language!!!!!I’m a resident of Vancouver and she assumed that we’re not from here and behaved in a really bad way!!!!I’m just surprised how a brand like this accept these work place attitudes! So disappointed and will never visit this shop.
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November 2022 by Mariyam Mariyam
Worst service ever they will give you a hard time if you want to return anything.Well I got few product from this brand, however I was not happy with my last product so I wanted to make a return.They were brand new so I wanted to return them I have called every possible location and they all were very polite and nice during the purchase the moment I asked for a return, Burnaby location directly deny it saying we cannot do it, I reach out to Pacific Centre location the manager was so rude she was literally pushing me to keep the product or go to a different location to make a return, as they don’t want to make a return in their location, Probably because it is going to impact their daily budget. However it is a big brand they should have a good customer service not just when you buy but also when you want to return some thing. I will be glad if someone will reach out to me regarding this. I will recommend not to buy anything if you are unsure about the product as they will give you a hard time returning the product even though you have all your proof of purchase plus a brand new item in your hand.
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November 2022 by klarissa guingayan
I’ve had 3 different interactions here and all have been so positive. I am now obsessed with l’occitane products.
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November 2022 by Monita L
Associate was knowledgeable and proactively telling customer about promotion.
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November 2022 by Derek
Wife loves this store, happy wife happy life.
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November 2021 by Farzaneh Rezaei
No wonder the rating is 5 out of 5.I had a lovely experience there. Two very knowledgeable beautiful and sweet ladies were helping customers in that store. Ashley and Jasmine were both very helpful and nice. I just wanna go back there to visit these lovely ladies. They helped me pick some gifts for my friends and if it was not for them, I would probably leave there disappointed and empty handed.
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November 2021 by Jessica
Zachary is wonderful! Beautiful location.
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November 2020 by Paula Hlavacek
So happy to see a location in pacific centre! The store is small but a large selection, it’s nice and bright you can’t miss the yellow!
