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February 2024 by Frances R.
No bathroom. When asked if they had one, they replied, "it's closed." How can a bathroom for a 24 hr gas station be closed?
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January 2024 by jean groth
I was on vacation and went into this gas station for 2 days in a row and got a refill with a cup I purchased at another gas station since it was plastic and I don't like the paper ones and the nice guy behind the counter had no problem even gave me a lid because mine broke. Then I went in tonight and a Mexican lady told me that I could not refill the cup that was not there's. I told her I have the past 2 days as I spent over $200 in your gas station on merchandise and even had one of your lids. She wanted me to waste my soda that wasn't even that good and use her cup after disagreeing with her she made me pay full price for my soda. Very rude and unprofessional lady. Need to find more customer oriented people to work at this location.
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January 2024 by Jessica Perez
Bad service. Closed when advertised open 24 hours. Paper sign posted back in 2 hours
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January 2024 by M I
ATM charges a percentage of what you withdraw, not a flat fee. The more you withdraw the more they charge.
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November 2023 by Ramona Robinson
I had came into the gas station and a lady named mariebel was working, I had gotten a 44oz. Coke soda from the fountain machine for my mom in the car, when my mom tried it, it was completely flat so I immediately walked it back into the store and asked for a refund, Mariebel then told me no that I would have to get another soda from the fountain so I explained that all of the drinks would be flat if the coke was, then she told me that's all she could do, so I asked again for a refund, then she told me I could pick out a bottled soda, so I a 22oz. Coke from the fridge and walked up to the counter, and she then told me that I would of had to get a smaller size, if I didn 't want to pay the difference, I told her I would pay the difference but then it added another $0.35 for card payment, so again I asked for a refund because I didn't want the drink anymore, I didn't want to have to pay another debit card fee to pay for the difference when it was not my fault that the soda machine was out of carbonation, I'm white and don't look like I speak Spanish but i very well do, so Mariebel proceeds to tell a customer behind me in Spanish that i want a free drink or refill and am not willing to pay. I understand that she's just trying to do her job but she didnt need to lie to customer behind me and embarrass me, it's horrible customer service. I ended up having to pay the difference still for the soda and was not allowed to get ice with the soda either. I had babies in the car waiting for me and I just feel as if she could've really handled the situation better. I am a store manager at a vons and I completely understand inventory Loss but i also know that customer service is always first. I've seriously have only ever written one bad review before this and this honestly bothered me enough to write a bad review. The store smelt and appeared very clean but it was just the service I had received was unpleasant.
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November 2023 by Joey D.
Went on 11/15/2023 at 6:30pm thought your store was open 24/7. But anyway I purchased something and the guy with glasses and a thick accent WAS trying to be intimidating by telling me I needed to hurry in a angry way like I was an inconvenience. He told me to hurry because they were closing. He did not treat the lady in line after me like that. Or did the store ever close. He was very ugly about it. I did nothing to this employee but simply come in to buy at a store you have open for business. This isn't the last you will hear about this. I will be contacting customer service and the Better Business Bureau very soon. I will follow through. There is absolutely no excuse for a associates of any business should have behaviors like this or working in the public. I would also like to add there is a review about the same person from 4 years ago. So he must be invincible to have the same behaviors for four years and other people are leaving the same reviews about the same guy.
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October 2023 by brandon jackson
Seeing as how you have posters up for certain product you should probably have said product but you don't and that poster's been up for months if not a solid year and the products never been on the shelf.
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October 2023 by c z
Not 24hours! I just went trying to get a water bottle and it’s closed, update your Google hours.
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October 2023 by jorge vasquez
Unfortunately, I had an unpleasant visit at this location. The machines weren't working at the pump nor inside, but thankfully, I had cash. I asked if the restrooms were available, and the man and women working there gave me attitude and said the restroom was closed. I then went to purchase lotto tickets, and they said that they didn't have paper for the lottery machine. When I said to them that they are having way too many issues at this location, they rudely commented that I could go somewhere else. I told them that it's not that serious. However, I was just pointing out the obvious and that they didn't have to be rude. I'm definitely disappointed with this location.
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August 2023 by Pilar L.
Horrible customer service and the tendente don't speak English. Was gestured that I could use the restroom and after told by the worker coming out I could not. I am a paying customer . Feel like if I spoke Spanish they would have been nicer to me.
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August 2023 by Sandra M.
Why is it that the Restroom is closed or " not working "..? Customers should be able to use Restroom when getting gas! Employee couldn't explain why it was closed. As a Driver i shbe able to gp to the Restroom at an Arco station, however, most say it's not working! Get it fixed!
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July 2023 by KAREEM RASHEED
The most expensive gas in the area, no restroom, or as the staff say, it’s closed right now, as usual, very bad service, I don’t recommend going there, there are lots of better gas stations around the area and cheaper
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July 2023 by Ron C.
Zara said no working bathroom. Violating Cal. Bus. and Prof. Code §§ 13651 & 13652)
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May 2023 by Samantha R.
DO NOT COME TO THIS GAS STATION!!! THEY WILL STEAL YOUR MONEY ! I came in with half a tank and I put in $50 and not a quarter of my gas went up !!! They told me there was nothing they could do about it and didn't even bother to let others know that the pump wasn't working!!! The first picture is how much it went up from the half point with "$50". The second picture is $40 of gas from another gas station. Your better off putting gas somewhere else but here !
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March 2023 by Enhuar Z.
This gas station is racist i came from a hard day of work it was raining and as my co worker was driving we stopped by for gas and i got a pair of beer gave them my ID and told me i won't be allowed to buy beer again there so i asked why and she said "well because it's not american " saying that i have no right to buy simple beer because am not american i been here since four i know all my states and presidents would she know them if i asked would she know what the 50 and stripes mean mean on the flag better get how many stripes they are? yet honestly is that american or just knowledge if you asked me that ain't mean am american american is beyond being born here is contributing to the well being of this country!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
