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March 2023 by Sandra Wilkins
Was told to wait 15 minutes been here 35 min and not one person has been seen by the person I’m waiting for. All I came in to do was open an account. I will not be opening anything just cash my check please. Because if I have to wait for service 30 min a task that’s insane.
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March 2023 by Artiana Mitchell
Was told to wait 15 minutes been here 35 min and not one person has been seen by the person I’m waiting for. All I came in to do was open an account. I will not be opening anything just cash my check please. Because if I have to wait for service 30 min a task that’s insane.
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February 2022 by Kyle Senteno
They closed one minute early so I was one min late by their clock... The agent for this company, most likely a teller or secretary saw me, looked me in the eye and proceeded to lock the door faster or earlier to ensure I didn't make it. Horrible customer service and bad business practices on this bank.... OneWest... My first experience with this bank and left a bad taste in my mouth and heart. I'm sure the owner of the bank (and this goes with all business) would not be to happy if he knew his Agents or employees were turning away business and money for them. Maybe I wanted to deposit a couple million dollars or invest in this one bank but now that one employees lack of customer service and lack of care for her job has completely turned me off to this bank and will not have any association with it EVER.Come on people. We are all one it's service to others not SELF.Stay Balanced my friends
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July 2019 by Eddie C.
Great Bank where you feel like they genuinely know who you are and care about your personal needs. I opened a CD there and was really glad I did ... they pay much more than the Other Banks. Never a long line and always Hot coffee in the pot. Try getting coffee from other banks. Thank you Beatriz & Sahar MGR. (:
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July 2019 by Steve J.
This is an excellent bank with the best staff I've seen. I've banked with pretty much every bank and you're pretty much just a number, luz Lorrabaquio is great with problems, if they come up. Luz is very friendly and always has a smile on her face. Yadhira is fairly new but is great addition to the staff. Yadhira is friendly and never in a bad mood. Jocelyn is great also. She is more quiet but definitely takes care of business. I would recommend this bank to anybody looks for a neighborhood friendly bank .
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June 2019 by Peter C.
This is a review for Jocelyn at One West Bank, Anaheim Branch. I spoke to Jocelyn about a mishap on my behalf for which she understood and was able to find a solution for me for which I was extremely grateful. I strongly recommend if anyone is looking for a positive experience at a bank please contact Jocelyn she is more than qualify to handle any and all issues. Peter C
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May 2019 by Connie Sites
The customer service inside is great. My complaint is about the ATM today after the 3rd time not able to dispense money. I have notified them and the response I received the first and second time was that it happens when it is the beginning of the month and customer tend to withdraw more funds. As for the 3rd time I was not happy and expressed my thoughts to the AVP, Branch Manager. Since they are aware of the issue they should of address it and made the changes needed.
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February 2018 by ProSmart Detailing
Great service, the works actually last not like other banks who have new people every week .
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February 2017 by MsKTMvalley
I can think of two people at this bank who have always been pleasant. Never had any issues and it's nearby where I live. ðŸ‘ðŸ‘
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April 2015 by T Higgs
Very bad
