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December 2024 by Shelley J Leonard
Could not speak to a local branch. Another banking institution that doesn't answer their phones. Twice I get funneled to some call center in India and their English is so bad you can't understand them. They can't understand you. I have been around a lot of students from India. I have never had any so hard to understand. Further, they just keep telling me I have to speak to the local branch which is where I was supposed to be calling.
I am not trusting my money with any bank that provides such poor service and does not answer their phone.
I should not have to get in the car and drive 8 miles to ask a simple question.
(That isn't on their website)
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October 2024 by Gefael O
This branch ATM ALWAYS HAS ISSUES! ATM inside is often turned off & the drive thru ATM will keep you guessing if the system is working.
This branch is nearest to my home BUT THE MOST INCONVENIENT! Someone PLEASE FIX the tech problems!
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April 2024 by Karen King
We had the best banking experience we’ve had in Bakersfield at this branch. Both Sandra and Fernando provided excellent service. Fernando was personable and professional. Took care of needs quickly and accurately. Kudos to this branch.
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April 2024 by Michael Scott
Some of the best money on this side of the parking lot.
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September 2023 by Alex M.
ATM is always busted Ain't nobody got time for That! They also need another drive thru ATM.
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August 2023 by Fabian C.
Bad customer service experience Walked in to add someone to my account. Saw two bankers in their cubicles, one working and the other on her cell phone. We waited patiently until i was overheard by the female banker who was on her cell phone complaining. She stated there was no one to help us because they were in a meeting. I asked for the manager, she replied she was the manager and couldn't help us because she was supposedly going to the meeting. I guess maybe after she finished texting on her cell. Looked like she was having a bad day and her response sounded like a total lie We left and drove to Rosedale & Allen where we were promptly served. We bank there now.
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July 2023 by Anthony
I hate to make awful reviews but this one just had to be known. If you are looking to create a bank account don't go with this bank, they are not well versed with the correct information. Richelle the banker from this branch was very unprofessional!
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March 2023 by Mallory Y.
I see why the reviews are bad. The "manger" lady here is the WORST. They could care less about customer service so I'll make sure to never be a chase member.
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November 2022 by Wendy Powell
Best bank I've used. Just a quick stop to use the ATM.
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October 2022 by Saray P.
I had schedule appointment with BRENDAAAAAA since last week for Monday during my lunch break . My arrived at 12:07 my appointment was 12:15 it was 12:30 and she was still with a client . I see this very unprofessional why schedule a appointment if you can't see me at that time . Ohh and didn't even acknowledge me when I arrived I had to stand there and make eye contact . I don't recommend this chase . I was expecting a call from her because I left , no call at all . I could tell she cares about her clients . Her loss not mine , I know you need to open accounts when you work for chase . I was there to open 3 accounts ! Don't go to this chase ' don't waste your time specially with Brenda .
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October 2022 by Delrick C.
Service at this bank is horrible, and the bank manager really doesn't care how your treated as a customer, I have been banking with them for years with multiple accounts and I'm just blown away at how they have changed over the years!
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August 2022 by Lindsay Bachman
Plain and simple, don't bank with chase.Their quality has gone down hill in the last 2 years.Low class bank.I've banked with them since 2013 and am now changing banks.
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August 2022 by Lindsay B
Plain and simple, don't bank with chase.
Their quality has gone down hill in the last 2 years.
Low class bank.
I've banked with them since 2013 and am now changing banks.
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June 2022 by Damara Laub
This chase is AMAZING AND HELPFUL!!!!! And WILL HELP YOU,not like oildale chase!!! Don't go to them go to the chase on COFFEE!!always ask for Brenda Hernandez!!!! She is a life saver!!!
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May 2022 by Annette M. Hoffman
terrible customer service. The branch manager just stands around staring at people. Not friendly or helpful.
