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November 2023 by Sarah Wersan
This business helped us every step of the way to make our move successful & stress free. Anytime we called, there was a real person to answer our questions. The crew, Alberto & Faustino, were meticulous about every detail of moving us out of our old place & into our new one. They made us feel as if we were their only job today & took the time to make sure every item was handled carefully & placed exactly where we wanted it to be. ¡Muchas gracías, guys!
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November 2023 by jim versteeg
A very professional and pleasant crew did our move. All three of the men (Andrew, George, Faustino) who moved us knew what they were doing and appreciated the brownies we made for them. Thanks Hansen’s.
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October 2023 by Carlee Meador
I would give a 0 star review if it was an option. I am formally filing a complaint against Hansen's Moving & Storage. We used them back in the end of June/early July when we moved and it turned out to be a complete nightmare. The amount of damage they caused and furniture that they broke and ruined exceeded what my invoice total was by double, if not more. The office manager, Darcy, was extremely rude when I called and complaint and told me that she could not help me. I told her that I was not going to be paying the invoice for the amount of damage and broken furniture there was, and I never heard from them since. Never received a bill in the mail, a revised invoice, a late payment notice... NOTHING. And they turned my into collections without ANY attempt to collect payment from me to begin with. Absolutely HORRIBLE CUSTOMER SERVICE and I would NEVER recommend using them to anyone. The damage and broken furniture consisted of: entry way table, bench, MB mattress completely ruined by being drug through dirt and covered in wooden splinters, the couch was filthy, brand new washer and dryer were scratched, MB night stand was chipped in multiple areas, and the bricks off of the fire place were broken when they came to move us. I have pictures and documentation of everything.
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October 2023 by chaitanya deshgani
We used this company first time for a local move and second time for out of city move. They came on time , packed like professionals and unloaded it as carefully as one should. They fixed the furniture same day. We are impressed by the these guys hard work and professionalism . Thank you Andrew, Jorge and Ali. Thank you Hansens. We highly recommend Hansen’s.
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October 2023 by Kirk Bernardino
Hansen's movers were punctual and delivered our furniture and storage containers from Bakersfield to Nevada successfully. Juan and Alberto were kind enough to wait until we arrived at the storage area where our items will be delivered and their service is quick. We were able to store and pack our things in less than 5 hours and they were able to unload for less than 2 hours for a full cube storage space. We'd like to thank them for a professional service.
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October 2023 by Gwen Spencer
Are moving day was made much better by the team that Hansen sent to our home. They were Brian, Gilbert, Albert, Michael, and Juan. They reassured us and made us feel very comfortable with the move. They were fast, efficient, and extremely friendly and gracious. We could not have been happier. We highly recommend these movers
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September 2023 by P D.
The team that helped us move today was great. They showed up on time and everything went smoothly. Brian, Andrew, Faustino, Ernesto, and Fernando worked so hard all day and had such a positive attitude. I can't convey how happy we are that we didn't have to do all of the heavy lifting ourselves! Thanks Hansen's.
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September 2023 by Rain
The staff with booking and estimating the cost of my move was wonderful. My movers Mike & Jorge were exceptional beyond words. They were fast friendly patient and took great care with all of my furniture. Mike & Jorge took the stress out of the move. Great job guys!
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September 2023 by Deidre Williams
The experience I had with Daniel, Laila and Quentin was excellent. I had to remove furniture out of storage and thought I would have to make several trips but Daniel and Laila were able to fit everything in my truck for one trip. Thanks Hansen's for being so professional.
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August 2023 by C P
I wholeheartedly recommend Hansen’s Moving & Storage!My realtor, Suzanne, gave me the recommendation because she had other clients who were also very happy with them.From my initial call, they were friendly and professional. Daniel came to my house right away and did a walkthrough to establish an estimate. He was even tremendously helpful with assisting me in finding places to donate a lot of special equipment. They were even able to move me in three weeks (in August), which I thought would be impossible. Laila, in the office, was always well-informed of our plans and was always available for questions and had the forms ready and organized.The 6 man crew arrived on-time every day and were friendly, professional, and extremely hardworking. Over the course of 4 days, they carefully and expertly packed up my large house, loaded it into 3 trucks, and drove over 3 hours to unload them at the new house. They were always careful, respectful, and friendly. I am forever grateful to Brian, Albert, Fernando, Ernesto, Juan, and Jorge and all the others who helped out. You made a monumental and stressful task, at a tumultuous time in my life, very smooth and painless.You guys are the absolute best!
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August 2023 by Ron M.
Mike and George were terrific with our move to Bakersfield from El Dorado Hills Ca. We have had Hansen's move us many times now and they have been great. I can't say enough about mike and George. They were so careful, respectful , and timely and made this move so easy for us.Ron &Lynda
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August 2023 by Tracey Stone
When it comes to moving, timeliness and efficiency are of paramount importance. Hansen’s exceeded all our expectations. Their team not only arrived promptly but also approached their work with an infectious sense of humor and joy that we were immediately put at ease. Moving can be a stressful endeavor, but their lighthearted approach made the process feel almost enjoyable.We must commend the packing and moving team who played a pivotal role in ensuring the success of our move. George, Fernando, John, Mike, Anthony, Brian, Faustino, and Adrian exhibited an unwavering dedication to their tasks. Their diligence and attention to detail was evident in the way they handled our belongings, ensuring that everything was carefully wrapped and packed and loaded with precision.Jim Smith, the estimator, stood out for his exceptional professionalism, kindness, and thoroughness. He helped provide us helpful tips and guidance. Was always available when we needed correspondence. His attention to detail during the initial assessment of our belongings provided us with a realistic and accurate estimate, setting the stage for a seamless move.Laila, our move coordinator, was instrumental in orchestrating the entire process. Her impeccable scheduling and organizational skills ensured that every aspect of the move fell neatly into place. We were genuinely impressed by her ability to keep everything on track, making the transition out of our home remarkably smooth. Including contacting the team and orchestrating a hint to find a couple boxes that we needed that we inadvertently didn’t have set aside and was packed away. A true testament to the entire teams thoroughness. We feel confident that once we find our next home she will diligently coordinate the crew to facilitate moving and unloading into our new home.The office support provided by Quentin and Daniel was a crucial part of our positive experience with Hansen’s. Knowing there was additional support to willingly address any questions or concerns we had added an extra layer of reassurance and support.In conclusion, we cannot praise Hansen’s enough for their exceptional service. They go above and beyond, blending efficiency with a touch of humor and a sincere commitment to making their customers' experiences as smooth as possible. From the estimator, to the packers, movers, and loaders, to the move coordinator, and office support, each member of the Hansen’s team played an integral role in making our initial step of our move a success.Once we locate our new home, we are certain all the team and support and qualities we appreciate about Hansen’s will follow on the final portion of our move.If you're looking for a moving company that combines professionalism, humor, joy, and diligence, Hansen’s is the one to choose.For reference they packed and loaded into their local storage our home until we find our new home. Our home is 4600+ sq/ft. Includes 6 bedrooms, 5 bathrooms, a basement, shuffleboard table, foosball and a pool table.—————Once we locate our new home, I will add to our review.
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August 2023 by Megan Montgomery
This review is two weeks after the use of this company. We were quoted six hours for our whole 1100 square foot house. The day of the move two guys showed up (missed our house completely and I had to go out and get them but not a huge deal). At first blush, the men were professional and kind. They went through the house to see what needed to be packed. There were some things we weren’t quite ready with but we informed them not worry about those things. Just worry about packed boxes and furniture as that was our major need. They seemed to not want to have this be the case and kept alluding to packing things themselves. As they began to load the truck, I noticed they were completely uncaring about box safety. Boxes marked fragile experienced no special care. While we did not have anything break, it was stressful and made us feel like we did not make a good decision in getting movers.As the move continued, they were slow and paid to attention to weight of boxes and totes. Heavy things were stacked on light fragile ones. Stacks were haphazardly put in the truck to a point that many items were unable to fit in one truck. This was after we were assured everything in the house and garage would fit in one truck. This did not even come close to happening. They also dropped several items in the truck and did not inform us about the incident. We only know it happened because it was load and we heard them curse. It took both men almost three hours to load the truck. Then they took an almost hour long lunch after saying it would only be a half hour (there isn’t much I’m complaining about here cause an hour lunch is normal to me. My issue is I believe we were charged the other half of the hour). They used our alley access to unload the truck which was allowed by us but they were totally uncaring about dragging our items over the yard. No boards were laid out to ensure smooth walking or that damage would not be done to our things. Without asking they used our plywood boards as a ramp because they did not have one that worked. Stacks of boxes and totes were put lazily in rooms. Crooked and not space efficient at all. Heavy items were stacked on fragile boxes, some boxes flipped upside down.This has been the longest review and I’m in general not one to complain like this but we were completely unhappy with this company. I did contact them the day afterwards to complain. They returned two hundred dollars which I accepted. This was not completely acceptable for all the issues we encountered but it did ease the issue on our end somewhat.While they did something to resolve the issue it does not fix the awful experience and we will not be using this company again.
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August 2023 by Jay Finnecy
Professional operation from beginning to end. Jim came to my house to look over everything and provided an accurate and reasonable estimate. Thank you, Jim! On moving day, the crew (Brian and Faustino) arrived on time and got straight to work. It clearly wasn’t their first rodeo. Thank you for a job well done, Brian and Faustino! Highly recommend this moving company.
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July 2023 by Darrylynn K.
We recently used Hansens for an innerstate move , on relatively short notice . Our entire experience with the Hansen team was professional and exceptional. All of the team members we worked with were easy to work with and responded immediately to all of our needs and questions .Our initial contact Laila Johnson , office staff , was knowledgeable, professional , and extremely helpful throughout the entire process. Jim Sullivan estimated and organized our move efficiently . Brian Marquez our mover and his team were terrific . Our move went seamlessly. Brian is personable and professional . All of our belongings arrived on time and safely. We highly recommend Hansens Moving and Storage and will definitely use again for furure moves.
