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March 2024 by Mya Durgin
Had our event March 2nd 2024. The even space itself was fine older as it may be the interior look was nice. The things I will point out however are things I feel are important to know when considering this place for your event. First off initially when arriving the day prior to event I noticed all the glassware set on the guests tables did not match and it was pretty noticeable, when I asked staff about that they just said that's how they always have it. Secondly, day of event we encountered endless problems with the lights and brakers, multiple times we lost power to the area that our photobooth was in and also the main floor lights which caused really bad lighting during the quinceañera dances and ruined most of the photos taken by our professional photographers that also cost me thousands of dollars! I had to call the owner Lily over 10 times that night and at no point did she attempt to come down to the space herself and the person she did send wasn't able to stop the issues from happening.Another issue was the "provided waiter staff" they are teenagers aside from one older lady, dinner was slow to be served to everyone and literally none of them thought to start clearing plates of people who had finished until I had asked for them to do so after plates had been there for a long period of time.The last major issue was the joke of "provided security" we were told the day before the event any issues during our event with supplies or trash that the security would take care of it... literally anything we asked them they had zero clue! And the only thing being secured that night were plates of food and our snacks and desserts!!! The security kept disappearing to take naps & be in the bathroom for hours at a time. The man was caught sleeping numerous times & yet was always spotted eating food we provided for guests & even in line for plates of "our after dinner meal" before our guests got their portions, even before kids got fed this guy was getting food and walking around eating everything!!! He even called a buddy out to the party from the club the owners own around the corner and that guy was eating our food also!!!Also, we sent one of our teenage guests that were clearly in a quinceañera court outfit to the bar to grab a beer to see if the security would do his job which was to watch the bar and card people... and the kid literally got one for his dad with no issue. So glad my kids father hired our own private security without my knowledge for that night. Felt much safer then what the venue provided because that area at night does get kind of sketchy, alot of homeless and bar go'ers and parking for guests sucks.Trashes were piling up, our nicely dressed guests were taking trash out THEMSELVES looking around the backdoors and alleys of the venue because the security had no clue where dumpsters were. Not only that the worst part is there was no supply of toilet paper!! We ran out 2hours into the event and there was none in the entire building that security could find and when I called the owner it literally took 2 hours for them to bring any even though she was working at their other place around the corner, and when it finally did come after the 6th time calling her they only sent over 3 rolls to distribute in the restrooms.In My opinion the venue would be way better if it was properly managed and stocked and if owners cared more about the people spending thousands to have a nice event. We can never get that moment back or those photos and vidoes redone that were ruined by lighting.
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October 2023 by Isabel Graciliano
We just had an event this past Saturday I want to thank David for being so patient and helpful with us. Everything went well. David was very accommodating showed us where everything was at. Was so helpful with the placement of tables. Thank u David ! And Thank you Lily !
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May 2023 by Auntie M O
It's a big space, but not well taken care of and lots of small broken things.
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May 2023 by carlos eduardo
Beautiful space for the price. But Needs updates and renovations.
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December 2022 by sangita solanki
Very irresponsible. March 2019 I booked the place for my daughter in law baby shower and paid all cash $2500. Due to Covid locked down couldn’t do. I talked to manager Lilli to postpone and do some other time. In 2020 May I decided to have party there. Lilli was agreed, I was willing to pay the difference. Two weeks before party she stopped picking up the phone. I called her many times, left messages but no replied. She pick up my friend phone call but recognized my number and didn’t pick up my phone. I lost my $2500. No party, no refunds. I am seeking a legal action to get my money back.
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January 2020 by Diane H.
What a dump, don't waste your money here. Horrible carpets, disgusting bathrooms(outdated sponge painted), no hot water. The food they cater sucks, and cold. Trees are nice but can't see the stage in a wedding event. Dirty, beat up walls, everything looks very , very used. Obviously the owner is not taking pride and keeping it up. It needs it badly especially in a bad part of downtown. Didn't feel safe walking to my car. They dont warn you about the flooring being uneven, even the first step into the place. Beware!!!
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October 2019 by Angelica Hilton
Absolutely beautiful hall with many chandeliers, up lighting and whimsical trees and lights that twinkle. very affordable and so much space to seat people and room to dance. Definitely recommend this place
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September 2019 by Freddie Oronia
A nice cool place to throw a shindig
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July 2019 by Benny Lopez
Lillie (owner), Was very helpful and accommodating, definitely recommend this location.
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May 2019 by Teila D.
I can't even think of where to start. I would have gave this place no stars if that was an option. Okay, we planned a memorial (Celebration of Life) here. The first issue was a problem with the catering (that thankfully, the caterer at El Portal solved). Next, we were assured the place would be stocked, clean, and certain curtains, cloths, and centerpieces would be removed. When we got there on the day of, the place was a mess. None of the alterations had been made. There were dead bugs in the bathroom floor and no toilet paper. The floor was covered in streamers, bottle caps, pens, pins, and general trash. I texted Lily, the lady who I assume is the owner or at least manager, and she never texted me back. She arrived about 45 minutes and I asked her if she received my text. She said yes, and what was the problem? I began to point out things, and she got very defensive, first telling us that the room was cleaned, then telling us she said she was coming the morning of to clean and what did we expect? I told her, getting mad and offended by her unprofessional attitude, that we expected what we paid for. She had the gall to tell me, "but you didn't pay for it." First, she has no idea how it was paid for. She knows who brought in the credit card, and that's it. To be that unprofessional, on the day of the memorial, and to the widow standing right beside me!! Not only this, she brought her kids, who were usually crying. She was the bartender, and they got their money's worth. At the end, a bunch of people we didn't know came in and went to the bar, chatting and flirting with her while her husband cleaned tables. They went to the food that we had purchased and made plates for themselves and their kids. We might not have cared, if they had asked if that was okay. We had to bring our own sodas and water, pay for the bar, and deal with the mess and her unprofessional attitude. Although not their fault, I also have to mention the bums roaming, buying drugs, laying in street, and yelling constantly. The security guard that they hired was....well, to say the least, he was not intimidating and he actually fell asleep in his chair outside! The parking was ridiculous (there is none). we were told the small lot across the street would be opened, but that wasn't true. A lot of things seemed to change and the price got a little more each time. And then, to top the cake, Lily put out a tip jar for herself!! There was NO apology for her actions and/or words either. I will NEVER recommend this place to anyone! There are no words to describe how ridiculous this place was. Disgusting venue, disgusting location, and disgusting attitude by Lily.
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April 2019 by Espericueta E
Scheduled an appointment for today 3/19/19 @ 6:00pm, got there right at 6:00pm and all doors were locked I called them and they lady said. "I left because I waited until 6 and you weren't there" how is it possible that she waited until 6:00 pm if I called her right at 6:00 pm to let her know I was outsidesince the does were locked. So I'm pretty sure she left before that. They could at least called and asked if I was coming, but they didn't even do that, then she asked if I can come in tomorrow... no , I can't that's why I scheduled an appointment for today. Why say you do late appointments if your not going to be there and then lie. Didn't even say sorry.
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December 2018 by Nicole B.
Best venue in town! Under new management by David Castillo and Miguel Guzman.
