June 2019 by Mike R.
I have spent money at Uhaul for several years, and as of today that ends permanently. I went to rent a utility trailer, which I've already done 3 times this year from the exact same location with NO PROBLEMS, and was refused service. Not only was I refused service from the employee and the manager on duty, but also from their corporate management representatives. Why? I'll tell you gladly: I had completely filled out their online form in advance (name, phone, address, cc, vehicle make/type/plate#, photos of my DL front/back, wife's phone#) and went inside with my DL and the credit card I used to pay in advance. After giving the gal at the register my name and #, she tells me she needs to call my phone to verify that it's ME. Uh, I'm standing here with my LICENSE AND CREDIT CARD, how is that not verification enough? My wife is in the car, the car is running, and I'm in a hurry to just haul some of my crap to the dump, so now I'm annoyed with the inconvenience and ask to speak with the manager thinking he'll listen to reason, and was sadly mistaken. I concede and grab my phone, bring it in, they call, it rings...good, right? NOPE. NOW, they need to call my alternate contact, which is my wife who is in the car. They call HER and she doesn't pick up because she doesn't pick up for random #'s, so now I have to get HER to answer so we can get on with our Sunday. All done? HELL NO! She finally asks me for a 3RD NUMBER. I tell her "I don't HAVE a 3rd number, just my wife and me." She responds with "I need the number of a friend or somebody else." WOW. To rent one trailer to take for a few hours, I have to not only give all MY info, but now friends' and my family's information as well? You don't even have to do this with rental cars!!!! They tell me this is their "personal assurance policy" so that they can annoy all your friends if you steal their s**** First of all, I paid for the insurance and second, I asked if I could just put down a deposit. Wouldn't a deposit for the trailer be better than a phone number or two? I guess not! Their corporate office told me that I can either give them that info or go somewhere else. Just so you know, fellow Yelpers: what they are asking for is a major VIOLATION OF PRIVACY. What happens if a battered spouse is trying to move away from her abusive husband? What if you don't want people know when you're away from your home? What happened to YOUR personal assurance? Trust me on this, find a new place to rent from because after their horrible decision to make this their "policy," Uhaul is about a year or two away from having to sell all their gear and locations to business owners who actually care about their customers.
