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January 2024 by Travis Runion
The manager was very knowledgeable and able to explain the different features of each product which really made it easy for me to decide on the washer/ dryer I wanted. And Urner's has inventory in stock, and able to install within a day or two rather than a week or two! Very happy with this store.
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January 2024 by Beth Berchtold
I went in to see multiple items & easily found a helpful salesperson. They came out to measure our existing space. Husband went in to purchase specific needs. Great knowledge, many ranges of product & price points. Nice to have salespeople who are helpful through process.
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January 2024 by Rebeca Wells
We have been without a washing machine for six weeks trying to get our old washer repaired. And then we were told it would be months for the part to arrive. So off to Urners we went in search of a washer. I was very angry about all of this mess. But Adam was very thorough in explaining all of the attributes of each machine. And found us a great deal which included a new washer and dryer at the same price of replacing the washer. So now I have a new washer and dryer. And I don’t have to worry about the old dryer going out on us. And for $50 extra dollars they will deliver the washer the next day which I am taking advantage of. Remember I have been without a washing machine since before Thanksgiving and it is now January. I highly recommend Urners. I am a very happy customer.
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January 2024 by Gilda Spencer
Alvin was professional and able to find the matching refrigerator to my oven. Because he was able to find the matching refrigerator he saved me a trip to the showroom. Excellent customer service. Very pleasant and easy transaction. Thank you
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December 2023 by Catherine Bell
The excellent experience at Urner's started the day before we visited the store. I texted the website and Mari answered. She spent about an hour answering my questions about various reclining sofas and dishwashers. She was very helpful. We went into the store the next day and met Mari -- she was fantastic! We never felt rushed and never felt pressured. It was a very relaxed experience. This was our first time at Urner's and I highly recommend!!
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December 2023 by Dana Kuebler
After purchase support does not exist. My mom bought a freezer which stopped working this morning. She bought it less than a year ago just before with my Dad who recently passed away…. It is two weeks before Christmas and my mom just purchased food for the entire family…. So she calls this morning needing someone to help her fix asap so she does not loose all her food…. After getting the run around… no help… no replacement offer or loaner so her food won’t spoil…. NOTHING! This freezer was nearly $1200 delivered with an extended warranty. She could have bought 3 freezers from Homedepot for less…. She paid highest retail rates in the hopes of getting great service fast if it ever was needed….. Beware! you will not be treated better no matter how much you pay for a freezer…..it would have taken very little to help her and even a call directly to the store manager got her ZERO help.
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December 2023 by Desiree Sams
My first experience with Allwyn was nice but was cut short. When I came in again, Ray helped me find a great refrigerator! He happily answered all of my questions (and there were a lot) as well as let me have time by myself to pick and choose. Great customer service and nice clean store. Can’t wait to go back and get more appliances when I upgrade.
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December 2023 by Sharon Fendrick
Shannon was awesome! I was trying desperately to order a lift recliner for my elderly father. I had looked everywhere! He was kind, courteous, professional, and extremely helpful! Wonderful experience!
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November 2023 by Charles Harper
My Wife Purchased a group deal on appliances spent a fortune. The LG refrigerator since day 1 has FF E error and shuts off. They give you a runaround with Warranty.The tech says he was there and never showed. Comes again today 5 min. Says he has to order parts will be a week and leaves. What a Joke Do Not Buy from them save yourself the headaches.
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October 2023 by Brian Mark
Ryan was very professional and heard our requests. We were able to buy a washer and dryer in less than 30 minutes. Great!
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October 2023 by Elizabeth Gonzalez
David was Super Helpful!! We were near the end of the Sale that was going on and he was able to give us a printout that held the Sale price for 30 days which was Wonderful because 2 of our kids got the Flu and we couldn't make the purchase for over a week. We got an Upright Freezer and a Side By Side Refrigerator. We Loved them even more after coming back to purchase them!! Our Refrigerator is on back order until about December, but we are in no rush. The Freezer was what we Really Needed and those were in stock!! We went to several other Stores in Bakersfield (Lowe's, Best Buy, Furniture City) and none of them had Anything close to the Size we were looking for in Stock and they would take approx 2 months to get in. Very Satisfied Customers and now I'm looking into a Dishwasher and a Microwave at Urners Only!!
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October 2023 by William Hudson
This place was amazing. Very quick and very helpful. Ryan Pearce pointed me in the right direction and in my price range. Couldn’t have been easier.
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October 2023 by Tillpusher Retired
David Hudson helped me pick out the best refrigerator for our house needs at a competitive price. And since I am trying to buy American made ( hard to find) l was able to do so and not have to wait two or three weeks to get it. They had it in stock.
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October 2023 by Joseph Schneider
Tina was absolutely wonderful at helping us through the process of buying several kitchen appliances. Spending so much money at one shot is so stressful. She was patient, friendly and knowledgeable as she helped us through each step! Never felt rushed and we spent a lot of time going over all our options. Tina was able to answer our multitude of questions. We feel confident in the decisions we made and will return to this store because of the fabulous job she did. In addition the store is nicely organized and has a large selection to review.
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October 2023 by Tirsa Martinez
Everyone was very pleasant and helpful throughout the process of buying our new stove/oven and hood. The sales person was very patient and knowledgeable. He got us all the information we needed. They were also very nice and extremely patient and understanding when we had to delay the delivery due to our cabinets not being ready. I highly recommend them!!