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February 2024 by Duncan Yoyos
I tried to pick up too early, was told come back 2 days later, when I did I was the first one to see your doors open just to be told that u don't even have any... this is not the first time...I'll be switching pharmacys
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November 2023 by Sarah West
Store was closed at 10:00 even though the store hours say they are open til 11:00
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April 2023 by Davy Luong
Very helpful and polite employees
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March 2023 by Yasmin Korimbocus
Always happy to do business at CVS.
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January 2023 by nicole Bendana
Called this evening to ask if a certain item was in stock. It was not in stock so I asked when their regular shipment day was. The clerk I was on the phone with did not know but offered to put her manager on the phone. When the manager came on the phone I inquired about their shipment days and she completely hung up on me with no response. Extremely rude.
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December 2022 by Scott M.
Sorry to hear some others have experienced problems with this CVS Pharmacy in Benicia. I have had exceptional service and professionalism when getting my Covid, Shingles or Flu vaccines. Entire staff is very efficient and friendly. Mr. Haddad (Pharmacy Manager) was very helpful today. Strongly recommend this location. Pro-Tip: avoid rush times such as 4pm after work. I've seen some longer lines and that may contribute to a less than favorable experience.
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December 2022 by Jermaine C.
The pharmacy is usually speedy and efficient. Convenient that they also have the drive thru window.
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November 2022 by Monica Watts
Great service. Great prices
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September 2022 by Don W.
This place is a nightmare, every time I have to get my prescription I dread it. The moron who works in the pharmacy is rude as hell and very condescending. I can't wait to move so i will never have to go here again.
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August 2022 by Leen S.
Employees are rude and bathrooms are dirty. It seems either people aren't trained to speak with respect or a hostile culture is what CVS is going for. Items are often not stocked--shelves just empty with employees doing nothing. Employees be advised that photos are NOT done in an hour as advertised. Go to Target or Walgreens instead, seriously. Plus, CVS is more expensive for the same items at other stores.
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July 2022 by Krystle K.
Do not order the 1 hour photos online. I called to confirm the order and the woman wasn't helpful. I went to the store and I was treated disrespectful as if I didn't actually place the order and now the next day I'm at my computer to get the order # and email the support. I'm now calling the store for the 2nd time this morning (1st time I was hung up on by K****y. They're not helpful or empathetic at all.
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June 2022 by mark hebb
Good selection for a drug store as always, but CVS is an expensive option compared to other places.
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June 2022 by Taryn B.
bought 2 covid tests from here totally $52.00 and they both were a joke and did not work whatsoever. worst pharmacy ever even the gal at the cash register did NOT have a mask on. I mean WTF? Screw this place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2022 by E L.
Twice this pharmacy has been unable to properly process RXes for my family (we have different names and houses and prescription plans). First they made me pay full price for my birth control, which the female Asian pharmacist said I randomly had to pay $300+ even though it was completely covered by my insurance. I tried for three days and ended up paying full price because $300 is less than having a baby. What happens to those who are less fortunate? After paying, I worked with CVS corporate to get fully reimbursed. I didn't post a negative review at that time because I hoped it was an isolated incident. The second time, the same pharmacist refused to process an inhaler for my elderly mother with Covid and said she had to pay $300 for a covered RX. They then claimed for two days not to get a transfer request from Raley's pharmacy. I asked if I drove it over would they release it to me? They said yes. I drove to Raley's and picked up the fax confirmation to prove it had been requested twice and drove it over to CVS and they told me they couldn't release the inhaler RX to me without my mothers ID. Pure evil. I told them 72 hours of refusing to process a covered RX, or transfer it to another pharmacy could kill her. It's evil of them to not process RXes properly and to lie and say I could pick up the RX release and then say something different when I arrive. They lied over 5 times to us on different occasions. I can't tell if it's incompetence or purposeful spite. Either way, the women involved in these incidents should be fired. I wouldn't be surprised if this pharmacy has killed people. Date of issue 5/12-5/14/22 (same pharmacist for both incidents). To the employees who were part of this, please find a new profession that doesn't put peoples lives in jeopardy. Work the main cash register, where people are buying gum, and makeup, not where you need the brain capacity to process insurance claims and dispense medicine. I cannot believe CVS would run a business like this, and continue to keep these people employed when they consistently withhold medications and make it impossible to get medicine without paying full price. After 72 hours of calls, driving back and forth between the pharmacies, Raley's came through and charged $4 for my mothers inhaler in less than 5 minutes. Please never fill an RX at CVS. Raley's will treat you right. CVS on Columbus will make you pay or kill you.
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May 2022 by Glenn G.
I live up the street from this store, and there's always a line, with one cashier and the other ones nowhere to be found. Sometimes you have to wait for someone to ring you up, cuz they're not at the cash register!! What happened to 3s A crowd? Some people here ask why the low rating? Well if you go here as much as I do, you'll see why. Someone also mentioned that this store is clean, uhmmm NO!! Also The lighting is awful that you have to use your flashlight from your phone to see what you're reading...
