May 2020 by Katy R.
I love mountain mikes pizza in Benicia. Always done me solid!! Thanks I love the wings I miss dine in. The staff has always been super cool and helpful.
April 2020 by Denise C.
While working on a medical assignment in the the Bay Area,friends recommended this location for pizza. It turned out to be one of the worst places I have ever encountered. I called my order in and waited the 20 minutes that I as told before arriving at the location. After arriving, I paid for my order and was told that it would be ready in a minute or two. Well I waited over 29 minutes in the store and I asked the status of my order only to find out it was almost ready. After another five minutes the pizza finally arrived. I think this is quite unfair and not the way to treat a customer. I was not apologized to. But just given my pizza. I will never return to that location and after telling my friends of this incident, neither will they. This was really handled poorly. It was not a busy night and while engaging with another patron outside I found out she ordered 15 minutes after I did, yet received hers much earlier she ordered online. I waited nearly an hour from time of order to finally getting the pizza.
March 2020 by Jumaal H.
Would give 0 stars if I could. The meat on my pizza was not fully cooked and some was completely raw.
March 2020 by Jazmin Caliman
I am not sure if they are under new management or new ownership but it shows. I ordered a personal pepperoni pizza - simple right? NO! They took over 30 minutes to make it and have it ready. When you walk in the first thing you see is a sign that says the salad bar is a one time serve only.... wt? Ive been to many different Mountain Mike's and many different locations and I have never seen that . They keep getting more expensive, removing coupons, and their food quality has gone down. They are cheap. Rather than customer satisfaction, they are looking for the biggest profit they can get. They even have a limit their cheap paper plates!
March 2020 by Seleste R.
This was my first time here so I was unsure of what to expect but wow was I amazed! The service was friendly and fast which all loved. All though all the employees were doing their best one really stood out to me. Her name was Ahreeya I believe? She had great customer service skills and knew a lot about the menus when it came to recommendations. If she's not already a manager she needs to be ASAP because she seems like an experienced and knowledgeable leader. Even her smile made the pizza taste better THANK YOU MOUNTAIN MIKES!
February 2020 by Aileen Q.
Ordered pizza today and it was disgusting!!! Pizza was cardboard like with hardly any cheese and tasted stale!! I called to see if they could refund my money because the pizza was trash, waited on hold for a while only for them to tell me a manager will call me back. I ended up just calling Mountain Mike's in Vallejo since they never disappoint me, but sucks that I had to pay twice for pizza. I'm pregnant and I'm craving good pizza not cardboard day old stale pizza If you live in Vallejo and not sure if you should order from Benicia or Vallejo due to your location, order from Vallejo location.
February 2020 by Navin Shankar
they delivered the wrong pizza before a boxing party. when i told the driver and called in they said they could not help right now because their was no manager and they were new. When I asked if i could just simply reorder the right pizza she said she did not know and would have the manager call me back. now i am still on hold for 17 minutes and counting, trying to get the right pizza i already paid for. after being on hold twice over 15 minutes...they told me the manager would call me back.
February 2020 by Michael M.
Literally was on hold for 10 minutes to order take out, which is fine. But as soon as the lady picked up she pretended not to hear me and hung up on me. So I called back and said "please don't put me on hold you just hung up on me" then she just said "Oh ok" then hung up again. Horrible Service. I'm going to round table or pizza pirate! SMH
February 2020 by Steven Pasquale
Ordered 4 Large Pizza's and 4 orders of wings for a Super Bowl party ,everything was great ,thank yo JR and your team
February 2020 by Jen T.
Wasn't a fan of this type of pizza at first but food tasted pretty good - margherita pizza was delish, salad bar had lots of options, wings were tasty & the place was clean. Flat screen tvs makes watching sports great, too.
January 2020 by Helena M.
Horrible delivery. They told me 55 minutes, an hour and forty five minuets after I called. The man that spoke to me was very rude and harsh. Never again.
January 2020 by Layla S.
Horrible service , this is the second time they have messed my order up completely, missing toppings on the pizza, called them and there solution is to drive there to exchange the pizza and wait for a new one to be made. Nobody has time for this. Zero customer service. The last time they messed up my order the owner personally handled it so I thought I would give them a second chance, clearly if the owner isn't monitoring every detail his staff is continually messing things up with no accountability. Do not waste your time here.
January 2020 by Jazmine L.
Came here after some sad news and i was looking for some comfort food but not only did i get just that but i got great cuustoomer service and i felt right at home. The lovely young lady, i forget her name maybe it was Areya, came to clean my table and engaged in some great small talk. made me forget all about my bad day WILL BE COMING BACK AGAIN TO SEE HER
January 2020 by Crystal H.
My family was absolutely pleased with our sons party. We chose the "Build your own pizza" package. It was the best choice, and seeing all my family enjoy the process was great. Our personal host was Amazing, patient, and captivating. The Manager Tonya was a pleasure to work with and mad sure we had everything we needed leading up to the party as well as during. Manager JR was awesome and took time with my son. Everything from the set-up to the end of the party was exceptional. You most definitely should host your next birthday party here!!! This is our new spot!!!
January 2020 by Gardenia B.
I saw that this place was under new management so we ordered a couple (fairly complicated) pizzas and they were PERFECT! Plan on having these guys deliver for our shower, adults can be excited about pizza parties again and not hate yourself for consuming Dominos trash :) Def recommend!
January 2020 by Alfredo S.
Haven't been here in 4-5 months,but man what a difference! My kids really like this place (they like the spicy pepperoni) but the last time we were here turned us off a bit. Glad we decided to give it another chance, not sure who came through and straightened this place out or if they just hired an all new staff but huge difference! Every one was friendly and the whole place was very clean(unlike before). Will definitely be coming back for that spicy pepperoni!
January 2020 by IYISHA R.
I heard this place is under new management. I definitely see a difference in the staff and service. The food is always piping hot and fresh. And the service is also on point. I'll be back for sure!
January 2020 by Rudy C.
Looking for something warm to eat after coming back from a 49ers game. Stopped into this establishment and enjoyed the friendly staff family. My family enjoyed the pizza and I enjoyed the TV and cold beer.
January 2020 by Ellen B.
really delicious and hot pizza. wings were on point and the establishment was CLEAN! Went with friends and fam to have pizza together after the movies. our order wasn't easy- we had 6 large pizzas, each pizza was half and half, and we decided what we were having as we weere ordering. lol!. not sure every pizza was correct i know my cousin's ( pikes peak/ sizzling bacon) and mine came (olive and mushroom on one side/ mt. veggiemore extra cheese on the other) were yummmmmm. soft-drinks for the kiddes and momma juice ( wine) and daddy's soda (beer) for adults ! so fun!! thanks for a great time!!
December 2019 by Maria Mc
Way to expensive for pizza ( bread and cheese) doesn't taste bad but dang the cost
November 2019 by denise malvo
This is the second time they were out of something I ordered. But the staff is great. Management need to make sure the staff has the items that they need
November 2019 by Chris Pitta
Went for the dinner buffet. Was not pleased with the only 2 types of pizza that was offered. The salad bar wad not full and all the ingredients looked old.
November 2019 by Nesha S.
Recently ordered and discovered they are under new management. Fast and friendly service. Delicious and quality pizza that I expect from Mountain Mike's. I have to admit I indulged in some extra slices, I love crust, and it was soft and fluffy with just the right amount of toasty on the bottom.
November 2019 by Tyler Martin
We ordered online and 2 hours later nothing. We called 5 times and when we went in to check on it they lied about not doing deliveries along with the manager on the phone. There was no remorse or even asking to give a discount. As we did ask for one we got home and the pizza was warm but our bread sticks were cold. We even checked there website to see if they were closed and they were open there last post was 6 hours ago about Bear day nothing about working people to not order online.
November 2019 by Samantha Barberlette-edwards
Their wing are great,there bread sticks suck, hard no good flavor.
October 2019 by Miriam H.
This establishment really needs some management. I have tried giving them multiple chances and every single time they mess up. Every owner says the same: we want your business and we appreciate you. I think they have a new owner because the previous owner was a guy named Amarjit and I have seen new business card saying the new owner is Tonya Meadows. The reason to why I say they need management because every time I have come in, they either don't have my order or they take FOREVER to get it out and ready. Most of the employees are rude and careless. No work ethic or manners. I've been coming here for about two years and I think only around the first few months of me coming here did I ever get a good service. With exception of a recent time they messed up my pizza during a busy night in which a young, yet responsible Hispanic man with glasses, was able to help me with my order. He talked to me personally and told me he was the assistant manager. He got my order going, gave me a extra soda, took care of the customers waiting and even though it was busy he managed to take care of the front without making it seem like he was busy or overwhelmed. I went back this week and my order was wrong. I had ordered over the weekend too and WRONG. I wondered what happened to the young man. He said he would be here everyday, but I haven't seen him. I wouldn't be surprised if he left for a better job In which there isn't so many problems. This business definitely needs more than one person caring. Other than the mentioned above times, I don't think I have ever really experienced good nor great quality service. I had my hopes up after the last time I spoke to the young guy at this establishment, but I think it's time to try other places. I'd rather pay Napoli's more for the same kind of pizza and I know the pizza will be delicious and on time for me to pick up/deliver.
October 2019 by Toni S.
I wish I could give them less than one star. It took almost an hour and a half for a pepperoni pizza. And a very rude employee. Who does not care about future business. It is very rude.
October 2019 by AJ S.
I love Mountain Mike's pizza. Ordered a "veggie more" with anchovies and garlic and it was the best! They were short staffed however they did their best to move the orders. Worth the wait!
October 2019 by tailgateproductions
Worst pizza I have ever eaten...ordered a large pizza with sausage and mushrooms. Besides being cold we found a few pieces of sliced sausage...chicken wings were worst...cold and slimy. Never again.
October 2019 by Mary McDaniel
Went in and ordered pizza and wings. Pizza came out in about 5 minutes. Wings came out 30 minutes later. Tea in the dispenser said unsweetened and it was sweet. Staff did not seem too overly concerned