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November 2025 by Csic
Right away, I knew these guys cared about their craft when it comes to working on Toyotas.
It’s always great to see a fully invested technician zoom in on your car problem like Sherlock Holmes focuses on an unsolved mystery. Totally focused on getting to the bottom of your car troubles!
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November 2025 by Janey Skinner
Great service, reliable and friendly. Prices are high, as you'd expect at a dealership.
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November 2025 by Cora Godinez
The best place to get your Toyota cared for is in the hands of the Berkeley Service team !!! Immediate up-to-date notifications, great video feedback, All questions answered the First time you ask and if they have to get back to you, very quick turnaround, service done in a timely manner, and just a great crew of people to work with. Many Mahalo’s Guys! Aloha, C
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November 2025 by Marta Leclaire
I received excellent service and support from Miguel, the gentleman who showed kindness and professionalism to me on the day purchased my vehicle.
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November 2025 by Daniel Cuellar
Even though I already knew the car I wanted, I felt no pressure to buy. Agent answered all of my questions. Had a good experience working with the Berkeley Toyota team.
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November 2025 by Dennis
Ryan and Josh have been great. I had a particularly difficult diagnosis and repair process. Everything was handled above my expectations
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November 2025 by Larry LePaule
Good service
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November 2025 by Robert Griffiths
I have been doing my regular maintenance at Toyota in Albany, CA for about 11 years. For years, the service was excellent. In recent years it has been between good and average. However, the service at my last visit was superior, and this was because of the person who attended me, Ryan Mattson. I asked detailed questions about future maintenance and he carefully explained and printed out details for me. When the maintenance was finished, he carefully explained the summary report and gave me a printed copy (for the last few years, no one bothered to explain the report, they just handed it to me). Ryan was kind, patient, and thorough, going above my expectations and certainly above what I had experienced in recent years.
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November 2025 by AD
Great service and excellent customer service!
Thank you! Strongly recommended!
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October 2025 by Ouali Mzyene
Best car dealership, best car service, nobody can beat Berkeley Toyota! All the workers are providing excellent customer service!
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October 2025 by lilo mar
Professional, experienced service, and on time.
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August 2024 by Jeff Lewis
Jareth Valdez was an excellent sales consultant. He was engaged and worked with us during our search for a Rav4. He answered all of our questions and is very knowledgeable. I highly recommend working with him.
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August 2024 by Namrata Verghese
DO NOT GO HERE. I came here with an emergency -- I'd hit something on the Prius, and my Prius urgently needed two spare parts. After checking, a worker said both parts were available at their warehouse, which is just two blocks away. However, they refused to go get those parts, saying there was no one to cover them. This seemed like a blatant lie; I counted at least four workers who seemed to not be doing anything at that point in time, including one who was literally just eating an orange and being rude to us. One worker, a woman, asked her colleague whether he could go get the parts, and he scoffed, and said, "Nah, I'm not going all that way." My sister and I offered to get the parts ourselves, but they didn't let us do that, either. In the end, even though they had the parts and the time to fix the car before the shop closed, we had to leave empty-handed, driving a broken car two hours down the freeway, since we don't live in Berkely. The workers put us in a dangerous, potentially life-threatening situation, out of sheer laziness. They couldn't be bothered to fix your car, even if that means you're risking your life driving it.
Edited to add: There definitely seemed to be an aspect of race and gender-based discrimination involved here; my sister and I are both young South Asian women, and we were dismissed and mocked almost as soon as we stepped foot in the shop.
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August 2024 by N Gam
Took my car here for the first time for maintenance& the team did not rotate my tires. One is a different brand from the rest & was in the same position when I picked it up. Asked to have the service done after they drove it out for me to pick up & they did it after having to prove that the tire was not rotated… This should not be an issue to begin with.
Paying a lot more to go to a dealership for maintenance does not seem worth it to me if this happens.
The extra star are for the manager, Jason who gave me a call afterwards to sort it out. He is the only reason why I may come back, but even then, my trust in this service center is very low.
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August 2024 by Kayla Vaglio
Jareth is awesome. No pressured sale tactics and answers all your questions. Lauren is also awesome. Both are knowledgeable and helpful.
